Basement Waterproofing Specialists Reviews 12

I have been employed with this company for over 15 years. Each individual at this company brings so much to the table and are happy to help each other and our customers. They are not just coworkers but family.

A customer had a question about the install. The job had started, and was in progress. To make certain that all of the questions, and possible unknowns, got answered, the Quality Control and Inspector both went out. The homeowner was so thankful for the extra attention they were given. The install continued and the homeowner got a dry healthy basement.

I have been with BWS since 2009 and am so lucky to have the most dedicated caring people working with me ever imaginable. The company does treat all their customers like family and everyone that works here is "Family to all!"

My experience with the service department at Basement Waterproofing Specialists has been absolutely outstanding. Every person I interacted with was helpful, patient, and genuinely committed to taking care of me. They communicated clearly, explained everything in detail, and made the entire process stressfree. It’s rare to find a team that is not only knowledgeable but also kind, attentive, and truly invested in their customers. I can’t thank them enough for their support. Highly recommend!

BWS is a wonderful, family owned and operated company that helps those with waterproofing and other issues in PA, NJ, and DE. I highly recommend this company to anyone in the area with water issues in their basement, crawlspace, or yard, mold issues, or foundation issues.

One of the standout things about these guys is how thorough and professional they are from the very start. When I called for an estimate, they scheduled an inspection within a few days. Free. I like the sound of that!

Unlike some other companies I had come to the house that give ne a quick once-over and a vague quote, their team did a full assessment, checking moisture levels, looking for hidden mold, and explaining exactly what was happening in my basement.

After they finished, I was honestly shocked at the difference. The musty smell was completely gone, thank god, and the walls and floors looked brand new. They even walked me through everything they did and gave me pro tips to keep mold from coming back.

Overall, 5 stars!

I had a huge problem with my cellar flooding. I searched out estimates, and most of them were incredibly expensive, but more than that, it really seemed like most of the compaines just wanted to get in, get out, and put in a generic fix for the problem. Well, if im gonna spend thousands on a service, i want somethign that actually fixes the problem NOT something that's just easy for the company.

I had basement waterproofing specialists come out. their bid was on the high side of average, but the guys were super thorough, and explained step by step what they would do to fix the problem... and it was a lot different than the others. it was detailed and specific.

The crew was respectful of my stuff, and my property. They worked pretty fast, considering it was a huge job.

It's been over 7 months and ive had ZERO water in my basement.

I 100% recommend these guys.

I can not recommend this company to anyone. The quality of the job I received for the price I paid was absolutely poor and disgraceful. The job was issued to a sub contractor who saw a get rich quick scenario and rushed to blow the job out in 1 day. A job which should have been 2 to 2 1/2 days for a proper quality job. While the guys them selves were pleasant the quality of what was done was poor and not what was discussed. They were to install a water proofing system in 3 levels of my basement. Install 3 sump pumps and slab a crawl space with a smooth finished floor. They did not use proper dust suppression. They came in Jack hammered up the floor sending dust every where and through all levels of my home. Simply wetting the floor prior to would have helped immensely. There was no time or care taken to ensure the clean outs were flush with the new floor, some were sunk in, raised, not level. All had concrete in them and were not cleaned up at the end, the spilled concrete was just left there. The waffle board (drain board) was not installed uniformly and neatly in all areas in some places its not tucked tightly into the corners or level on the walls. They drilled weep holes all the block to allow for water drainage but neglected to clean any of the dust/debris away from the holes to allow the water to properly drain. The sump pump wells were not installed with care or even cleaned out after they were done (in fact after a 2nd trip to do so I was lied to and told they were cleaned out, in which they weren't) so now a 3rd trip. The electrical ports were not installed with any care as to alignment or placement. The crawl space floor which was to be slabbed, was supposed to be smooth and flush with the existing floor that was already in place. What i got was a rush job that had trowel marks left behind. The floor is unlevel and uneven and will never be what is was supposed to be. The cement they mixed in mixers on site was not mixed correctly (they added to much sand to make it stretch and cut cost on cement) which resulted in a gritty sandy floor (so now 3rd trip trying to vacuum it and apply a hardener). They left a wood form in my door way and never planed on returning to remove it. It was going to be left for me to figure out. They neglected to install the system in @ 3 feet section of my floor (where it was diagramed to be installed) and I now have water in what was supposed to be a water free basement. (so I guess here we go for a 4th trip out) How much of my time do I have to waste sitting home for them. The clean up afterwards was basic and almost non existent. Basic sweep up and run down the road while I'm left with dust covering my entire basement and all the contents of my garage. Hand prints on my walls, mud on my door jams, mud and concrete on my over head water lines in my crawl space (as if they used them for hand lines). Sand and concrete stains on my driveway and stairs. Concrete debris left outside on the patio from drilling a hole for the drain pipe. My Lawn Burned form the concrete spilling off there pieces of tarp (yes small pieces put together to try and make a big enough area). They did not have any equipment to do a proper clean up and never planed to. No shop vacs to clean up the dust, no rags and cleaners to wipe stuff down, no blowers to clean the driveway. So far they have been back out to my home 3 times after the initial install to try and patch and rectify what should have been done right in the first place and will never be done right, and still looking at a 4th call back and who knows how many more. I paid more than the competitors estimates thinking I was going to get a "QUILITY" job, and better quality materials, so far the job "QUALITY" is extremely poor. As far as material quality that's still to be decided. For $35,000 I should not have to go through any of this or clean up there mess. My compensation so far, 2 Saturdays stuck at home to try and fix and patch a poor job and looking at another, $3,500 off the job, and an owner that hasn't even reached out or seem to care. Stay away!!!!!

Really great company, with super nice people. Well skilled, reliable, and overall fantastic.

Damian was absolutely perfect in taking my call and arranging everything from the inspection to the installation. Those guys are very lucky to have him.