I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they... See more
Company replied
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Review summary
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Reviews shaping this summary
The flags are good quality which I have have before. Requested a Banner after seeing they were free for Charities and Non-Profits. We were turned down because we don’t have a charity number , but as a... See more
Company replied
This was my 3rd order with BannerBuzz and the one where I was most disappointed. I paid extra for urgent delivery and on the day before it was meant to be delivered, the tracking showed it... See more
Company replied
It's 5 stars for the actual banner and the fact it is free for a charity, but it was hard work to communicate to begin with which almost put me off. I wasn't getting any response by email or website c... See more
Company replied
Company details
Written by the company
Design Print Banner Ltd. (DBA: bannerbuzz.co.uk) was established with a vision to capture online retail markets. With our parent company's 20+ years of experience in the sign business and our state-of-the-art printing technology, bannerbuzz.co.uk offers wholesale prices to retail customer. We focus on quality, value and service, and are one of the larger flex-vinyl sign printers around. Using cutting-edge printing processes and World Wide Web technology, our ready infrastructure and industry experience allow us to offer high quality products at wholesale prices.
Contact info
London, United Kingdom
- 08082812761
- sales@bannerbuzz.co.uk
- www.bannerbuzz.co.uk
2.9
Average
682 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic - good quality & arrived early!
Our branded vendor table runner looks fantastic, and the team was able to turn it around incredibly fast - it arrived one day earlier than the shipping guarantee, and represented our brand fantastically during the show we needed it for. Will definitely be coming back if we need to order any more branded items for our business!
October 14, 2025
Unprompted review
Reply from Bannerbuzz
Hey Marie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great on price and quality delivered…
Great on price and quality delivered quickly also helped you through each step of the order..
October 6, 2025
Unprompted review
Reply from Bannerbuzz
Hey Stephen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Accurate, timely, reasonable pricing
Accurate print, timely delivery, reasonable pricing.
October 9, 2025
Unprompted review
Reply from Bannerbuzz
Thank you for your positive feedback! We're delighted to know you were happy with the print accuracy, on-time delivery, and pricing. We appreciate your trust and look forward to serving you again!
Reply from Bannerbuzz
Hey! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Really easy site to use
Really easy site to use. Prompt feedback. A little confusion which delayed things initially but didn’t hold up the project.
Thanks again.
October 1, 2025
Unprompted review
Reply from Bannerbuzz
We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
DO NOT USE!
DO NOT USE!
I have spent £160 for a banner and red carpet with express delivery to ensure it had enough time to get here. It is now the day before my event and I have been on the phone with Buzzer Banner and UPS to be informed there’s no way for me to get my package. Their reasoning is the deliveries were unsuccessful, despite there being someone at my properties both times!
Neither Buzzer Banner nor UPS can give me a straight/clear story and now Buzzer Banner are trying to hold onto my money!
Go anywhere else! These people are a joke.
October 10, 2025
Unprompted review
Reply from Bannerbuzz
Hi Olivia, We deeply regret the trouble caused to you. Your concern has been re-escalated to the team. Our team will connect with you at the earliest. Your patience is deeply appreciated.
Late delivery
September 26, 2025
Unprompted review
Reply from Bannerbuzz
Hi Max, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Reply from Bannerbuzz
Hey Neil! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After some miscommunication with the…
After some miscommunication with the order, I had a quick and satisfactory response and the order was then dealt with in due course. The material appears to be of a high standard. I am thrilled with it!
October 7, 2025
Unprompted review
Reply from Bannerbuzz
Thank you for your thoughtful feedback. We’re glad to hear that your concerns were addressed promptly and that you are pleased with the quality of the material. We appreciate your patience and are delighted that the final product has met your expectations. Should you need any further assistance or have future projects, please don’t hesitate to reach out.
Items arrived safely
Items arrived safely. Blower worked and then noise of bits in fan. Found fan mount screws apart in fan housing. Refit screws and tighten others. Now happy bunny.
October 7, 2025
Unprompted review
Reply from Bannerbuzz
Hi Mark, Thank you for your update. We're glad to hear that your items arrived safely and that you've been able to resolve the issue with the blower.
We sincerely apologize for the inconvenience caused by the loose screws and appreciate your initiative in fixing the issue. Your feedback is valuable and will be shared with our quality control team to help prevent similar occurrences in the future.
We're pleased to know everything is now working well, and we're happy to have you as a satisfied customer! If you need any further assistance, please don’t hesitate to reach out.
First time I have ordered with this…
First time I have ordered with this company. Happy with product, well printed, decent material. Delivery not the quickest but certainly acceptable. I would use this company again.
October 6, 2025
Unprompted review
Reply from Bannerbuzz
Hi Stephen, Thank you for your feedback and for choosing us for your first order! We're pleased to hear you're happy with the product quality and printing.
We appreciate your understanding regarding the delivery time and are glad it met your expectations. We look forward to the opportunity to serve you again in the future.
Superb and easy to use website
Superb and easy to use website! Great quality products at very good prices and fast turnaround. Would highly recommend.
September 22, 2025
Unprompted review
Reply from Bannerbuzz
Hey Gav! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The help me out from the beginning to…
They help me out from the beginning to the end to print my banner/backdrop. Amazing result on my 2x2 metres backdrop. Good price too. Highly reccomend.
September 10, 2025
Unprompted review
Reply from Bannerbuzz
Thank you for sharing your experience! We’re thrilled to hear that our team was able to assist you throughout the entire process and that you’re pleased with the result of your 2x2 metre backdrop. It’s great to know the pricing met your expectations as well. We truly appreciate your recommendation and look forward to helping you with any future projects!
Great price
Great price, great item and great service.
And fast delivery
September 19, 2025
Unprompted review
Reply from Bannerbuzz
Thank you so much for your feedback! We're delighted to hear that you appreciate our pricing. We always strive to offer the best value for our customers. If there's anything else you need or have questions about, feel free to let us know.
Did not reply to messages and I missed…
Did not reply to messages and I missed having a very important print for charity event even after I emailed them.
I am still yet to receive a full refund
September 11, 2025
Unprompted review
Reply from Bannerbuzz
Hi Steve, We sincerely apologize for the inconvenience and for the disappointment caused by the delay in responding to your messages. We completely understand the importance of your event and regret that we could not deliver as expected. Please be assured that a full refund request for your order has already been initiated from our end.
Appalling delivery times after paying express delivery
I placed an order for my company's logo and paid an express delivery fee for the order to be delivered on the 11th of September. Today is the 23rd, I still have not received my order. I followed it up with a phone call and I was assured that I will receive my order the next day. I requested a refund for the delivery and the customer service person on the phone said that it will be refunded. I further received another email yesterday informing me that UPS has lost my parcel. That they are looking into it and will respond within 8 to 10 working days. The service is absolutely appalling and I will never use this company again. I will tell all my colleagues and friends to avoid it as plague.
September 8, 2025
Unprompted review
Reply from Bannerbuzz
Hi Cecilia, We are very sorry for the inconvenience you faced with your order and delivery. Your concern has been fully addressed via email, and a complete refund has been initiated for your order. Thank you for sharing your feedback as it is valuable and will be considered to improve our services.
Never got the parcel.
Never got the parcel.
Contact costumer service 10 times .They told me they checked the address and delivery.Not true.
Waste of money
September 17, 2025
Unprompted review
Reply from Bannerbuzz
Hi Laura, We are truly sorry to hear that your parcel hasn’t reached you and that you had to contact our customer service multiple times. We couldn’t locate your order from the review alone, so we would greatly appreciate it if you could share your order details at reviews@groupbayport.com This will help us investigate the issue and assist you promptly. Thank you for your patience and for bringing this to our attention.
Such a great service
Such a great service, price was VERY reasonable (even cheap!) considering it's a bespoke item, great communication and item was delivered ahead of delivery estimate and I love it! Would definitely recommend :)
September 9, 2025
Unprompted review
Reply from Bannerbuzz
Hey Marc! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Print was off-centre
Print was off-centre, they asked for several different types of "evidence" even after admitting the quality was poor. Then said they would ship a replacement before stopping replying to emails. Avoid!
July 14, 2025
Unprompted review
Reply from Bannerbuzz
Hi Charlie, We sincerely apologize for the inconvenience caused. As per the latest update, a refund request has been initiated for your order. We trust this resolves the matter for you.
Great customer service
Great customer service. Really helped with my design. Fantastic communication from the team. Product was perfect and arrived quickly.
September 6, 2025
Unprompted review
Reply from Bannerbuzz
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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