I ordered a cushion for the pushchair. While there were significant delays to the order, the moment I called the number provided, I spoke to a very kind and considerate person who helped me rapidly an... See more
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The webshop had a nice discount not found at other webshops. Smooth buying experience, then came the waitig. We had to wait a bit longer than we expected, but when we reached out to the customer servi... See more
Received item quickly but faulty product received (missing piece) and no news from their customer care for 3+ weeks now. Two weeks after my request for assistance someone appeared briefly on the Whats... See more
Ordered four swaddle clips over two months ago. I wasn’t told they would take longer than expected and wrote to customer services after a few weeks when I hadn’t received them. I was then told I would... See more
Company replied
Company details
Written by the company
Babycare.nl is a major retailer of European baby products. Worldwide shipping is available for baby apparel, car seats and baby strollers. Babycare's 180.000+ customer base is located all over the globe. Please beware of other web-domains that look like ours. We are *not* affiliated with these domains: BABYCARES.NL BABYCARE.COM
Contact info
Kerkstraat 1, 9641 AL, Veendam, Netherlands
- +31(0)598635500
- mail@babycare.nl
- www.babycare.nl
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service !
January 24, 2021
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Personal, Excellent Service
Personal attention, excellent service and they think about their client! They make sure that what they promise happens. I would highly recommend them over any other big concern!
January 23, 2021
Perfect discription and delivery
January 19, 2021
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Great service!
January 19, 2021
Very friendly and fast reply
Very friendly and fast reply, excellent service. Highly recommend this website.
January 18, 2021
Delivery to Finland was quite fast and…
Delivery to Finland was quite fast and the product was in good shape. Thanks!
January 16, 2021
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Smooth service
January 12, 2021
Service was efficient and fast
Service was efficient and fast. My items arrived in good condition. Customer service responded well too. Will continue to shop with Babycare.nl BV.
January 8, 2021
Good but not again
Easy Homepage and easy access to everything but then the transportation and information around my product on the way was really bad. Took 10days to arrive from NL to DE. That is something i would not do again.
January 8, 2021
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'Little Dutch' dolls
The 'Little Dutch' dolls are absolutely gorgeous, but I was very unhappy with the delays in shipping. I could have purchased these items from other suppliers but chose this company as they indicated that these dolls were both available, only to be told, after several attempts to contact them about my order, that they were awaiting stock!! Really disappointing as the dolls were meant to be a Christmas gift for our baby granddaughter - 'New Year' presents have now become a 'thing'🙃!! Apart from the poor communication , the Rosa and Jim dolls are adorable and beautifully crafted. Will definitely buy items from this range again, but not necessarily from this seller.
January 7, 2021
Spot on
Competitive prices, super fast dispach and delivery!
The stroller arrived at the other side of the world in perfect conditions and in just few days despite the pandemic and the Christmas holidays.
Very satisfied with my purchase!
January 7, 2021
Excellent and fast delivery.
January 5, 2021
Nice product range, easy order
It was really easy to make the order. I was very pleased because they had some products that were hard to get, but I could order them all with babycare.
January 4, 2021
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Perfect
Everything was quick and my order was send on the next day of my purchase.
UPS has some delays, but it’s normal, due to the COVID situation.
January 1, 2021
Quick delivery!
We ordered the replacement bugaboo bee handle bar adjustment clips. They shipped quickly and now our buggy handle is fixed! Thank you :)
December 29, 2020
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