I like both the online shop and the off-line store. The online store has regular discount's and helpful when you know exactly what is need. Off- line store at Königstrasse is also top! The staff ar... See more
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See what reviewers are saying
You seem to have this odd (new) system of only sending an order upon payment, even if I opted for receiving a bill later. I ended up waiting several weeks for my order. If you insist on this approach,... See more
Company replied
Everything went well with order and delivery. condition of the product (bike) is of high quality, actually better than I expected and my son loved it. It arrived in weekend and for 2 days we stayed on... See more
We were able to test the articles at the physical shop. But decided to order it online as there is no stock at that time. Had a smooth transaction with the order, the delivery came earlier than expect... See more
Company details
About baby-walz
Written by the company
Ein Kind verändert eure Welt. Es macht sie reicher, ernsthafter, schöner, spannender. Gut, wenn man sich jetzt auf jemanden verlassen kann! Das baby-walz-Team begleitet Eltern seit 60 Jahren. Teilt das Glück von Mama, Papa Geschwistern, Großeltern … und Freunden.
Wohnen, Spielen, Pflege, Mode für werdende Mamas und kleine Entdecker: Mit mehr als 30.000 Artikel sorgt baby-walz dafür, dass das Leben mit Kindern noch mehr Freude macht.
Mit Katalog, Webshop und mehr als 20 Fachgeschäften in Deutschland, Österreich und der Schweiz ist baby-walz führender Multi-Channel-Anbieter für junge Familien.
• Vertrauensgarantie
• Persönliche, kompetente Beratung
• Geprüfte baby-walz-Qualität
• Führende Marken
• Familienfreundliche Preise
• Angebote und Schnäppchen
Wohnen, Spielen, Pflege, Mode für werdende Mamas und kleine Entdecker: Mit mehr als 30.000 Artikel sorgt baby-walz dafür, dass das Leben mit Kindern noch mehr Freude macht.
Mit Katalog, Webshop und mehr als 20 Fachgeschäften in Deutschland, Österreich und der Schweiz ist baby-walz führender Multi-Channel-Anbieter für junge Familien.
• Vertrauensgarantie
• Persönliche, kompetente Beratung
• Geprüfte baby-walz-Qualität
• Führende Marken
• Familienfreundliche Preise
• Angebote und Schnäppchen
Contact info
Steinstraße 28, 88339, Bad Waldsee, Germany
- 07524/703307
- address@baby-walz.de
- www.baby-walz.de
4.4
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
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Super late delivery (after 1 month…
Super late delivery (after 1 month while the product appeared in stock) and only one automatic email to inform me of a delay. We received the item eventually after me writing email after email to the customer service.
February 15, 2025
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and products is very important to us!
We sincerely apologise for the delay in your delivery.
We hope you will give us another opportunity to show you that we can do better.
Thank you very much.
Your Daniela from the ‘Baby-Walz’ team
Everything is good
Everything is good. Really good. But when i installed in my car, the installation is not 100% fixed and the isofix can move a little
February 8, 2025
best pice in the market.
January 18, 2025
Looooong delivery
Looooong delivery. You can order, You can give birth, your child will be 2 months old and you’ll receive the stroller then????
January 31, 2025
Unprompted review
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
In order to be able to clarify your request as quickly as possible to your satisfaction,
we kindly ask you to send us an e-mail with the subject "Trustpilot" to service@baby-walz.de, stating your customer or order number.
Thank you very much for your feedback
Yvonne team „Baby-Walz“
Delivery delayed by more than half a…
Delivery delayed by more than half a month. And at last was cancelled. No prior update from Babywalz regarding delay.
January 16, 2025
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We regret that your parcel could not be delivered and was returned to us - we apologise for this.
Our customer service team has already contacted you several times since the beginning of January.
We hope you will give us another opportunity to show you that we can do better.
Yours, Daniela from the ‘Baby-Walz’ team
Product was fast delivered and in perfect condition
The product was well packed. Delivery was fast. Everything as expected
January 18, 2025
Delivery time huge
When I ordered the product, delivery time was 3-5 working days, however it took 15 days to deliver the product.
January 13, 2025
Reply from baby-walz
Dear Customer,
Thank you for taking the time to leave us a review.
We would like to apologise for the delay in delivery.
Due to the Christmas holidays, it was a challenge to process orders after the holidays.
Unfortunately, our delivery partners also experienced longer delivery times.
We are currently working closely with our couriers to ensure that such delays do not occur in the future.
We hope you will give us another chance to show you that we can do better.
Kind regards
Yvonne from the Baby-Walz team
Item not delivered on time
It was written on the website and also while ordering that I would will get my product on or before 2 Jan 2025. But I got it today on 10 Jan 2025. Even I contacted customer care and didn't got any response. Very bad service experience.
January 10, 2025
Reply from baby-walz
Dear Customer,
Thank you for taking the time to leave us a review.
We would like to apologise for the delay in delivery.
Due to the current season, which has been characterised by an increased volume of orders and the associated challenges with our
with our delivery partners, there have unfortunately been longer delivery times.
We are currently in close dialogue with our couriers to ensure that such delays do not occur in the future.
We hope you will give us another chance to show you that we can do better.
Kind regards
Yvonne from the Baby-Walz team
We ordered a learning tower for a baby…
We ordered a learning tower for a baby on the 25th of October and have not received it yet, they always change the date of delivery. The last one was 2nd of December but it is still not here for the moment (27th of December). More than 2 months!
December 27, 2024
Unprompted review
Price fluctuation with no customer…
Price fluctuation with no customer service to adjust
December 9, 2024
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
In order to be able to clarify your request as quickly as possible to your satisfaction,
we kindly ask you to send us an e-mail with the subject "Trustpilot" to service@baby-walz.de, stating your customer or order number.
Thank you very much for your feedback
Yvonne team „Baby-Walz“
Very late delivery and reliability on…
Very late delivery and reliability on the date . 1 week after the expected delivery date. The site is also hard to use the search part is not working properly and the navigation is very hard. Same with applying the discount . I couldnt apply the coupon as there was no field .
December 11, 2024
The order took 11 days to arrive
December 11, 2024
Reply from baby-walz
Dear Customer,
Thank you for taking the time to leave a review.
We would like to apologise for the delay in delivery.
Due to the current season, which is characterised by an increased volume of orders, and the associated challenges with our delivery
with our delivery partners, delivery times are unfortunately longer than we are used to.
Please be assured that we are doing everything we can to get your order to you as quickly as possible.
At the same time, we are in close contact with our couriers to optimise processes and minimise such delays in the future.
Thank you for your patience and understanding.
If you have any further questions regarding your order, please do not hesitate to contact us directly.
Kind regards
Yvonne from the Baby-Walz team
Process of order and Delivery took a…
Process of order and Delivery took a bit longer than expected, but product arrived and overall experience was very pleasant. I recommend baby walz.
December 6, 2024
Excellent device
Excellent device! I'm fully satisfied
The delivery took a bit longer than expected, otherwise I would have given it 5 stars.
November 28, 2024
Super Angebot
November 28, 2024
Amazing Service and Support
November 25, 2024
Today I got a delivery package which…
Today I got a delivery package which contained a stroller. I got a door bell and was asked to come downstairs as the delivery man had more deliveries to make. I don't consider that a reason to go downstairs, but I did, with a 3 month old baby in my arms. Instead of helping me to carry the box to my flat, he kicked it by his leg (!) to the elevator and even asked me if I can take the package for the neighbor! I ended up alone in the elevator with a baby and a box that you need to carry with 2 hands. Somehow I managed, but it was a horrible experience! No respect to the package that could have been damaged by his kicks. No empathy, understanding and support from a man who saw a woman with a baby in her arms!
November 29, 2024
Reply from baby-walz
Dear customer,
thank you for taking the time to leave a review on Trustpilot.
We are very sorry that the delivery of your order has caused such inconvenience - we apologise for this.
Unfortunately, we have no influence on the method of delivery once we have handed over the goods to the delivery company, but we will of course pass on your complaint to our customer service.
Daniela from the ‘Baby-Walz’ team
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