Adventure Sports Cover 360 Reviews 74

I had an injury in my left leg (during my trek to Everest Base Camp).... the Doctor at the High Altitude Clinic checked me and inspected the injury and recommended that, i should not walk anymore (meaning climbing down on rocky terrain & trek would increase the injury), fortunately i had completed the EBC Summit by then and had to descend back to lower altitude...i reported my stituation to ASC360 Insurance, after consulation with the Doctor they arranged for a Helicopter evacuation the next morning to lower altitude (to Lukla from Gorakshep)... the ASC360 Insurance Staff were very helpful and reassuring during my time of need.. All Thanks to them, was very happy i had an ASC360 Insurance to back me up in the time of my need...

It did not serve the purpose of emergency evacuation. Being a visitor in Nepal; the telecom company did provide free calling services to any local number but when I had to contact ASC360; I had to call to their Indian number for which services were not provided by telecom company; ASC360 failed to have a reachable Nepal local customer number which delayed the communication. You need someone who will assist and help during crisis and that’s what the insurance is required for and if the the agent doesn’t support and informs that they are not going to send for evacuation, it’s a mess. I wouldn’t recommend anyone to take ASC360, not reliable and trustworthy. Even the claim process was humiliating; rejecting the request by vague terms and conditions.

I am beyond frustrated and deeply disappointed with ASC Insurance Company. When I signed up for their policy, I was assured that in times of emergency, especially during evacuation or rescue situations, I would be protected and supported. That could not have been further from the truth.

During a recent critical situation where immediate evacuation and rescue services were not just expected, but absolutely essential, ASC completely failed to deliver. There was no clear communication, no urgency, and certainly no actionable support. Calls went unanswered, and when someone finally did respond, they offered vague, unhelpful answers and empty reassurances. It felt like I was left to fend for myself in a situation where their intervention could have made all the difference.

What’s the point of paying for insurance if, when it really matters, the company doesn’t show up? ASC’s failure put lives at risk and exposed just how unreliable and unprepared they are when it counts the most. I trusted this company with my safety—and they let me down completely.

I strongly advise anyone considering ASC to think twice. When emergencies strike, you need a company that acts—not one that disappears.

steps and processes to support is fast and efficient, the agent is very superb support.

Immediate response to the phone by Gagan post my daughter's accident during snowboarding cours. Once when another colleague answered, the message was conveyed to him and he called back as soon as he could. Thoroughly explained all that was included and the documents needed from the PHC visited immediately after the accident to ensure smooth processing of claims post operation once operated after reaching home

The Claim Manager Mr. Gagan Deep was so super coordinative, cleared all my queries, and made the entire process incredibly smooth and helpful. Highly appreciate the support.

Gagandeep assisted in settling the claim with ease. Good experience. Thank you

I had a terrible experience with Adventure 360 insurance while on a trek in Annapurna. My friend fell seriously ill, and we relied on their emergency services, but they failed to respond when we needed help the most. We purchased helicopter rescue coverage, but when it was time to act, there was no support from the company.

In the end, our Nepal hiking company had to arrange a chartered flight to get us to the hospital. This was an incredibly stressful situation made worse by the lack of assistance from Adventure 360. I strongly advise against buying insurance from this company—it's not worth the risk. Be cautious and look for a more reliable provider.

It was pleasure to have ASC360, a sincere, professional partner. The entire process of claims settlement was handled very efficiently by ever accessible and polite Mr. Gagan of ASC360.
Best wishes,,,

The insurance claim was settled very promptly. Gagan helped a lot in the process.

My claim was efficiently and professionally dealt with by Mr. Gagan Deep Jain - thank you for your excellent, civil and fair manner of working and settling claims. Very impressed by ICICI Lombard. Thank you very much!

Mr. Gagan deep Jain was helpful throughout, he guided me at every step and made things easy for me.

My claim was passed successfully. I am thankful to ASC360 and Gagan sir for providing support.

It was a very professional and seamless experience in submitting and settling claims with Mr.Gagan and ASC360.
Thank you.

The claim process was smooth and efficient. The ASC team was very supportive, and Mr. Gagan Deep Jain's assistance throughout the claim process was exceptional.

Mr Gagan was helpful and patient during the process. I got my full claim.

What I liked?? I liked their effort to make me comfortable and safe in my need, they fulfilled all their promises under the insurance contract, I was evacuated by heli from Gorakshep, I was treated in Gorakshep and Kathmandu, it was very nice experience with ASC360 , specifically the lady whom I called 1st for the help, and Prateek , and Anshul…all were very much helping …that’s what anyone would expect at this situation..so 6 stars out of 5 for them and their effort..

What I didn’t like?? There was a Doctor on ground whom I was asked to have some words after I checked with doctor at high altitude in gorakshep, now this Doctor on call , who had no any idea about my illness, was cross checking the other treating Doctor who was treating at high altitude…….the way this Doctor was arguing and questioning the judgment and treatment plan of the main treating doctor was totally unethical, I was feeling as if he was not even having the degree, because without properly asking history and without option of examination, he was forcing me to take some medicine which was totally opposite of what Doctor at Gorakshep advised me after proper history taking and examination…so I am deducting my one start from 6…..still giving 5 stars….
ASC360 should do something about their doctor at ground….otherwise it was very nice experience with ASC360…

Great service and easy claim.

We had an incident on the EBC trek and needed heli rescue, the hotline operator was super prompt and offered great advice, we were also able to claim for horses down to the next village and all medical expenses. Heli services were direct billing which is very nice. Some other insurer requires you to pay first, we may not always carry so much cash with us. At the office, the lady Rubeena is also very helpful and efficient in processing the claims. Claims are made in cash. Will recommend to everyone

Ansh, Prateek and ASC360 Nepal team,

Ansh, I am writing to express my deepest appreciation to you that you have helped me come down to Lukla.

Please be proud of your decision, you have saved lives of people.

Though it was not from the AMS, I had a fever, headache, stiff over the body. I was not in a condition to stay up there in the unpredictable harsh weather and very limited facilities of the teahouse. I must have been in deep trouble if I had to ride a horse outdoors under the coldness, rain, snow, sun, etc., let alone walk down.

I was back to KTM yesterday and still suffer from the above symptoms and cannot go to work.

If I still had to be up there under this condition. Things must have been worse more than I can imagine.

You have a big heart and courage to make the right decision given that I was not considered emergency by AMS and evacuated by a helicopter. But if you had ignored me by just thinking that this was not AMS, and believed the doctor’s opinion from the standard format , I must have faced big torture and got worse.

Please be proud of your courage and decision to save people’s lives, and not misunderstand that you were fooled or taken advantage by customers.

I have made the right decision to buy the insurance from you.

You were calm, you were with me at all times and picked up all phone calls. The service you provided is beyond the service that I have never got before.

I will definitely recommend your company for trekkers and I will leave a feedback in trust pilot.

It is hard to find words to describe, I thank you very much indeed for your kindness and empathy.

We had a safe flight did with professionalism.