Allconnect.com Reviews 2,922

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often highlighting their ability to explain complex information clearly and ensure a smooth setup process. Many consumers appreciate the excellent customer service, noting that representatives are accommodating, efficient, and dedicated to finding the best solutions. The overall service is consistently described as quick, easy, and effective, with many people expressing satisfaction with the user experience. However, some customers also noted issues with pricing and service accuracy, mentioning instances where advertised deals did not always align with expectations or where the information provided about available services sometimes varied. A few people also experienced unforeseen charges or difficulties with scheduling installations, leading to frustration.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being friendly, helpful, and... See more

Customer service

Customers generally express satisfaction with customer service. Many reviewers highlight the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of... See more

User experience

Clients share positive opinions on user experience. Many customers praise the friendly, informative, and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report being misled about... See more

Based on these reviews

Rated 5 out of 5 stars

The woman who helped me was incredible at her job and she was such a kind soul, she lacked nothing in emotional intelligence, she had empathy and sympathy and she gave e her testimony which made me so... See more

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Rated 5 out of 5 stars

They were very helpful in helping me know what I needed and made sure I knew how many Mbps I needed to be able to stream play games on my game systems shopping and all my Internet business. And they w... See more

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Rated 5 out of 5 stars

This company has apologized and made everything right. I would like to say that they jumped right on it the same day and assured me this was not how they operate and they wouldget things straight. To... See more

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Rated 5 out of 5 stars

My name is Stephanie M. The customer service representative at Allconnect was amazing. She made the process of signing up a breeze. She has a very pleasant personality and helped me understand my sign... See more

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Rated 5 out of 5 stars

Talked with a gal regarding internet and phone service don't recall her name, but she was very pleasant. People like her are golden. Working with a fella from Texas with phone set up also a true pro.... See more

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Rated 5 out of 5 stars

Jason is so greatt very accommodating and patient and very informative. He answered any and every questions I had and worked very hard to get me the best deal even though he was close to clocking out... See more

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Rated 5 out of 5 stars

I spoke to 3 separate representatives about electric, internet and adt. All three were extremely helpful and overall a delight to speak to! I was on the phone for over an hour collectively but I didn’... See more

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Rated 5 out of 5 stars

The gentleman that helped me was amazing. He got me the best Internet with a great price and being able to have it ASAP I will have my Internet by Thursday or Friday he made my day plus I just got a j... See more

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Rated 5 out of 5 stars

The lady helping me was very informative, pleasant, well spoken. If I’d gone with AT&T, I’d still be missing. Never had Wi-Fi before, that’s changing. Even compared providers for the cheapest cost.

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Rated 5 out of 5 stars

The experience was not great, but Jason's handling of the call and the service setup was excellent! Setting up new service for a move will never in my opinion be great unless it comes with free gold b... See more

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Rated 5 out of 5 stars

I had an awesome experience with allconnect today. I was assisted with choosing a utility company. No pressure just helpful guidance and very patient and professional service agents. Amy and Kermoy we... See more

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Rated 5 out of 5 stars

They worked with me to give the best affordable package that was in my price range. The young man that came to install was very polite and knew his stuff very well. He even gave us info on our system... See more

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Rated 5 out of 5 stars

I used Allconnect to compare internet and home utility options, and the process was straightforward and stress-free. The site made it easy to see different providers, compare plans, and understand... See more

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Rated 5 out of 5 stars

For me, it was the explanation and breakdown of the bill. Also, everyone i spoke with seemed to enjoy their job and were helpful every step of the way. They found the best deals for us, which will be... See more

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Rated 1 out of 5 stars

AllConnect rep misrepresented “unique” opportunity. I only called to find out if EarthLink provided service to an address and agreed to be transferred to a rep for more information. No rep came on t... See more

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Rated 5 out of 5 stars

Agent i spoke was clear and up front when calling and asking about getting services in my area. Was clear about how it worked and what he was doing to get me better prices.

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Rated 5 out of 5 stars

Great customer service, The person I spoke with seemed knowledgeable and friendly. I’m hopeful the service I signed up for will be better than we have now.

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Rated 3 out of 5 stars

I was told as part of this I was able to get a free doorbell camera through Vivant. He was having some sort of issue transferring me to them so he gave me the number to call. Come to find out I can't... See more

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Rated 1 out of 5 stars

This program is advertised as finding the best deal for you. With all the information I gave the rep, she found me “AT&T air” which is not compatible or most successful internet I can have in my new b... See more

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Rated 5 out of 5 stars

I'm so very thankful and blessed to have got help with the representative who had helped me today. They were very patient and kind and helpful. I know that you are grateful to have them on your team!

Company replied

Rated 5 out of 5 stars

The salesperson listen to my objectives and my issues with my present energy supplier. The salesperson took that input did his research and came back with a recommendation. He then outlined the detail... See more

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Rated 5 out of 5 stars

The overall process was quick and easy and the personal and professional experience with the account representative over the phone was awesome. She appeared to be very attentive to what I needed for m... See more

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Rated 5 out of 5 stars

The agent was courteous and explained everything in detail. Was very clear in his communication and made it very easy for me to take a decision

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Rated 5 out of 5 stars

Explained things very well! I actually understood the whole process! Ashley was great! Give that young lady a big bonus

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Rated 5 out of 5 stars

Wonderful job setting us up with 45$/month internet! Thank you very much! Fast and easy customer service!

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Rated 1 out of 5 stars

Penny the assistant I talked to was great she said power will be on today everything ok until I get home no power . It's I'm dirty and no power to wash no where to go I explained my situation with P... See more

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Rated 5 out of 5 stars

He did me a great service, he helped me a lot, he explained everything correctly, it was super great, thank you very much

Company replied

Rated 5 out of 5 stars

It was very quick and effective. Saved me money on my install and everything. Got me overnight shipping of my equipment as well. Literally great!

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Rated 5 out of 5 stars

The politeness with the associates I spoke with and variety of services that were offered. Thank you Paige and Mike

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Rated 5 out of 5 stars

Was very helpful in making sure I get what I need professionally nice and friendly did a wonderful job

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Rated 5 out of 5 stars

The assistant was very nice and helpful, she explained everything in detail and it made easy for me to understand.

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Rated 5 out of 5 stars

Excellent phone customer service, efficient, and to the point for service. Answered all of my questions, very patient and kind. The representative was very professional and was willing to accommodat... See more

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Rated 5 out of 5 stars

All connect helped me find the best company for my internet service needs in my area.

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Rated 5 out of 5 stars

Ms. Paige is an excellent access to the company. She is a joy to speake with and very knowledgeable and helpful.

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Rated 5 out of 5 stars

Ky’a had patience and made sure I understood what was being said throughout the process

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Rated 5 out of 5 stars

My rep had answer's for all the questions that I ask. He was very polite and knowledgeable. That made for a smooth transaction. Debra

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Rated 1 out of 5 stars

I was starting utilities in San Diego, and then I was unknowingly transferred to this company, under the impression that I was finishing my utility account setup. They asked for personal information a... See more

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Rated 5 out of 5 stars

Natalie was amazing! Very knowledgeable and helpful. She provided superb customer service and gave full details

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Rated 5 out of 5 stars

She was very patient in asking her to repeat and answer my questions.

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Rated 4 out of 5 stars

Friendly, patient, kind.. smooth. Thank you. Customer service is a door opener.. definitely pleased so far

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Rated 5 out of 5 stars

My representative made it easy to find the best deal with only a single phone call.

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Rated 1 out of 5 stars

Honestly I’m not happy and I haven’t really started my service yet. I was told once I pay my $25 fee someone would contact me to get my service set up. I haven’t gotten a call from any one and I work... See more

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Rated 4 out of 5 stars

It was a little unsettling at first because I believed I was contacting Optimum directly, but I later realized I was actually speaking with Allconnect, a service that helps compare and set up internet... See more

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Rated 1 out of 5 stars

The guy I was talking to told me that only Spectrum and two other companies were available for service in my area and it wasn't true. After he transferred me to the Spectrum representative I was told... See more

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Rated 2 out of 5 stars

I said i did not want to start this WiFi service now since I would not move until May, but I got shoved into it early costing me $150 extra. I called Earthlink immediately but they would not delay it.... See more

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Rated 1 out of 5 stars

The representative lied to me about the contract. He got my social security number over the phone along with other personal information. He played on my good nature then all of a sudden I got disconne... See more

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Rated 5 out of 5 stars

Very clear on what they could offer me, and got me the best Internet for my budget.

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Rated 1 out of 5 stars

The lady that took my order couldn't or wouldn't make the ship to my billing address. I told her that the house where service was going to be is still being built and that there would be no one there... See more

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Rated 3 out of 5 stars

The customer service representative were very nice. I did not like the fact that I could not make an appointment to connect my service Two weeks in advance without any issues. Also I’m on a fixed inco... See more

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Rated 5 out of 5 stars

Wonderful polite will pick again great service keep it up 🤠💯

Company replied

Rated 5 out of 5 stars

The represenitive was very friendly and very helpful with getting me the service that I was looking for.

Company replied


Company details

  1. #18 of 21 best companies in Internet Shop
  2. #4 of 10 best companies in Internet Provider
  3. #23 of 51 best companies in Internet Service Provider

Written by the company

Allconnect.com is a free resource that simplifies how you shop for internet and TV services. Our purpose at Allconnect is to provide you with the most simple and accurate way to compare and purchase the best internet service plan for your needs.

Allconnect.com

Written by the company

Shopping for internet & TV has never been easier
Allconnect.com is a free service that helps people compare internet service options available at their home to find what’s right for them. We’ve helped millions of customers throughout our decades of experience.
Why use Allconnect?
Allconnect helps consumers make cost-effective decisions by comparing broadband plans and providers. Our goal is to make it simple for you to compare your options with one easy-to-use site so you can choose an internet plan that meets your needs and budget.
When I call in, who am I speaking with?
Our internet and TV experts at Allconnect are trained to help you compare providers, plans and pricing in your area. We’ll help you find the deal that’s right for you.
Why am I being asked to submit my personal and financial information?
Some internet providers require credit checks or deposits so we collect Social Security and credit card information both on the phones and when you enter one of our online carts.
Where can I get more info about a plan I find on Allconnect?
The easiest, fastest way to get more information about a specific plan is to call and speak with one of our experts. We’ll go over the details of the plan, including availability, equipment fees and special offers, and guide you through the order process when you’re ready to order.

Why we’re different: It’s all about you

Allconnect focuses on what’s important to you.

Allconnect focuses on what’s important to you.
At Allconnect, we want to give you all the information you’d need to make an informed decision. Allconnect is your source for provider info and comparisons, interesting stats for your area and, most importantly, the best plans available for your home.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 1 out of 5 stars

Scammers

Was only told about the “free mobile line” that had to be included for my pricing once I got to the store to pick up my equipment. Complete scam and now my monthly price is not what they said it was

March 25, 2026
Allconnect.com logo

Reply from Allconnect.com

Hi Jim,

We’re sorry to hear about your recent experience. Allconnect.com is an internet service provider marketplace. We work with providers in your area to show multiple plans all in one place. Some plans have different pricing depending on the available speeds. If there is anything we can do to resolve this for you, please reach out to our customer care team at customercare@allconnect.com.

Allconnect Customer Care

Rated 5 out of 5 stars
Allconnect.com logo

Reply from Allconnect.com

Hi Sherri,

Thanks for your feedback. We're pleased to hear that you had a pleasant enrollment experience! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care
customercare@allconnect.com

Rated 5 out of 5 stars

Great experience

Great experience, representative was very knowledgeable

March 23, 2026
Allconnect.com logo

Reply from Allconnect.com

Hi Rebecca,

Thanks for your feedback. We’re happy to help customers like you find the right provider and price every day! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care

Rated 5 out of 5 stars

Was very helpful

Was very helpful with finding the perfect internet for my home very fast

March 22, 2026
Allconnect.com logo

Reply from Allconnect.com

Hi Tameah,

Your feedback is great to see! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more. Thank you!

Allconnect Customer Care
customercare@allconnect.com

Rated 1 out of 5 stars

Honestly I’m not happy

Honestly I’m not happy and I haven’t really started my service yet. I was told once I pay my $25 fee someone would contact me to get my service set up. I haven’t gotten a call from any one and I work from home so I can’t work. Yes, it’s just $25 but I should be able to schedule someone to come out asap. When you call back as an existing customer no one answers or the line is busy. But when you call as new, someone picks up immediately.

March 21, 2026
Unprompted review
Allconnect.com logo

Reply from Allconnect.com

Hi KP,

Providing excellent customer service is something we pride ourselves on, so we apologize that this was not in your experience. Please feel free to contact customercare@allconnect.com with any further comments, concerns, or suggestions you wish to share so we can help provide more information about any additional steps.

Allconnect Customer Care

Rated 5 out of 5 stars

The technician

The technician, Salanta (?) made it very easy.

March 21, 2026
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Reply from Allconnect.com

Hi Anne,

Thanks for your feedback. We're pleased to hear that you're happy with our representative and their excellent customer service. We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care
customercare@allconnect.com

Rated 5 out of 5 stars

Telephone experience, very clear

Respectful and kind assistance

March 20, 2026
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Reply from Allconnect.com

Hi Tamara,

Thanks for your feedback. We're pleased to hear that you're happy with your recent customer service experience! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care
customercare@allconnect.com

Rated 5 out of 5 stars

Awesome job!

She answered every question and was very friendly 😊

March 19, 2026
Unprompted review
Allconnect.com logo

Reply from Allconnect.com

Hi Tina,

Thanks for your feedback. We’re happy to help customers like you find the right provider and price every day! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care

Rated 5 out of 5 stars

They were awesome

They were awesome, very informative, and extremely polite!

March 20, 2026
Allconnect.com logo

Reply from Allconnect.com

Hi Payton,

Your feedback is great to see! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more. Thank you!

Allconnect Customer Care
customercare@allconnect.com"

Rated 5 out of 5 stars

Good experience ahead explain and got…

Good experience ahead explain and got me a great deal

March 19, 2026
Unprompted review
Allconnect.com logo

Reply from Allconnect.com

Hi Vanessa,

Thanks for your feedback. We’re happy to know that you had a positive experience with Allconnect! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care

Rated 5 out of 5 stars
Allconnect.com logo

Reply from Allconnect.com

Hi Michele,

Your feedback is great to see! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more. Thank you!

Allconnect Customer Care
customercare@allconnect.com

Rated 5 out of 5 stars

My experience was great

My experience was great. My person on the other end of the line was professional, helpful and extremely polite and nice. I'd refer him 100 times over to people.

March 17, 2026
Unprompted review
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Reply from Allconnect.com

Hi Tara,

Thanks for your feedback. We're pleased to hear that you had a pleasant enrollment experience! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care

Rated 5 out of 5 stars
Allconnect.com logo

Reply from Allconnect.com

Hi David,

Thanks for your feedback. We’re happy to help customers like you find the right provider and price every day! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care
customercare@allconnect.com

Rated 1 out of 5 stars
Allconnect.com logo

Reply from Allconnect.com

Hi Ron,

We’re sorry your experience didn’t match your expectations. We would like to look into this further for review. Please feel free to reach out to customercare@allconnect.com with any further comments, concerns, or suggestions you wish to share so we can help provide more information about any additional steps.

Allconnect Customer Care

Rated 5 out of 5 stars
Allconnect.com logo

Reply from Allconnect.com

Hi Brandon,

Thank you for your kind words. We’re happy to know that you had a positive customer service experience! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care
customercare@allconnect.com

Rated 5 out of 5 stars
Allconnect.com logo

Reply from Allconnect.com

Hi Ruben,

Thanks for your feedback. We’re happy to help customers like you find the right provider and price every day! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care

Rated 5 out of 5 stars

Good information by the sales…

Good information by the sales representative

March 16, 2026
Unprompted review
Allconnect.com logo

Reply from Allconnect.com

Hi Saketh,

Your feedback is great to see! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more. Thank you!

Allconnect Customer Care
customercare@allconnect.com

Rated 5 out of 5 stars

She was helpful n she explained…

She was helpful n she explained everything to where I could understand thank you so much keep up the good work

March 16, 2026
Allconnect.com logo

Reply from Allconnect.com

Hi Martha,

Thanks for your feedback. We’re happy to help customers like you find the right provider and price every day! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care

Rated 1 out of 5 stars

Lied to about the price

I was lied to about the price and the automatic payment was not disclosed I continued to ask the representative several times about the price and he continues to say it was $60 as the call continued the Representative sent me to the Ibot for confirmation and the Ibot said $70 I interrupted the Ibot and asked again why is the ibot saying $70 dollars? the representative said it will be discounted once I set up. I called back the next day because I just did not trust the representative and had a worst experience I explained my situation and the representative transferred me to a sales rep I called back again and asked to speak to a manager and was hung up on and called again a third time to finally get someone to transfer me to a manager but she was not able to get one on the line after being on the line 45min she was told by I'm guessing by the manager to help me with with the credit. I think the experience was horrible and what's worse is I was told by my family member not to trust Xfinity but I gave it a try anyways just to experience the same bad service. the customer service representative is not suppose to lie to customers he was suppose to disclose the reason for the $10 decrease in the price immediately and give me a choice. I don't prefer automatic withdrawals. and if the call is listened to you will hear me say several times why are you saying $70 and why did the ibot say $70 when in the beginning of the call you said $60 he never once said it was from automatic withdrawal. Today I have just gotten information that I need to pay $100 for a technician to come out to have an outlet installed in my house this is absolutely crazy that this too was not disclosed to me I should be asked this in the conversation to sign up for service such as "Ma'am do you have a coaxial outlet in your home that would have eliminated the 45min of the conversation" to now find out when I get the package that they need to come to my house to have this installed.

March 13, 2026
Allconnect.com logo

Reply from Allconnect.com

Hi Leslie,

We’re sorry your experience didn’t match your expectations. We would like to look into this further for review. Please feel free to reach out to customercare@allconnect.com with any further comments, concerns, or suggestions you wish to share so we can help provide more information about any additional steps.

Allconnect Customer Care

Rated 5 out of 5 stars

Great experience

Great experience! Very helpful

March 15, 2026
Allconnect.com logo

Reply from Allconnect.com

Hi Chloe,

Thanks for your feedback. We’re happy to help customers like you find the right provider and price every day! We hope you'll continue to stay connected with us by visiting allconnect.com/blog for useful resources on internet, TV, and more.

Allconnect Customer Care
customercare@allconnect.com

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