Alfa_Romeo Reviews 29

Third time that my Tonale has been rendered undriveable by dodgy electronics. As things stand, I’ll be car-less for a month, with no access to a courtesy car. Shocking service all round. Alfa UK impossible to call and website provides no email address. Just avoid if you want an easy life.

Stelvio has been off the road since May ‘25 following damage to electronics after attempted theft. It is end of Feb 26 now. Electronic units are being replaced stepwise via Alfa Service Centre. Three main units have needed replacing, and weeks / months delay in getting parts. I can’t fault the service centre. But Alfa itself can clearly use these control units to make new cars but can’t manage to send replacement units to fit to existing cars. This is my 4th Alfa. It is likely to be my last…..My appeal to Alfa Romeo UK / Alfa Romeo Italy / Stellantis: please look after your existing customers….and the dealers / service centres who are being messed around by your inefficiency. A reputation is hard- won, but quickly lost.

Terrible customer service. Our car has been off the road for 10 weeks whilst we await a new headlight unit for a Alfa Romeo Stelvio. Apparently there are no spare parts in the whole of Europe and no one at Alfa Romeo cares.

Brand new Junior delivered in June 2025, completely failed c8 weeks later. Its been with main dealer now for 6 weeks and they still haven't repaired it - or indeed don't seem to know how to. Limited communications with them and no offer of a courtesy car until i complained. The main alfa romeo uk website complaint forms don't work and their chat agent was dismissive. I am seeking to get my money back on the basis of a defective car unfit for sale. so disappointing. if alfa want to survive they have to 1. improve customer service 2. find dealers who care and can actually fix problems; and 3. have parts readily available. Making a reliable car in the first place might help too. Just basics!!!

I had a terrible experience with Alfa Romeo vospers where I have been needlessly treated like dirt, lied to and left with a car that was delivered to me damaged 12 months ago. I was advised to contact Alfa to help sort out the issue as the dealership refused to do anything. Instead of helping me get a solution Alfa Romeo went along with the garage’s refusal to do anything and simply suggested I seek help elsewhere. A disgrace. Clearly they don’t care who is representing their brand or selling their cars and if anything goes wrong you’re screwed and completely in your own. Clearly Vospers are in breach of their Alfa contract to sell their cars, but Alfa don’t care less. I would suggest not buying a non Alfa or Stellantis branded car again. I certainly won’t based on this inhumane experience. Every person I have interacted with has been a foul and horrible individual towards me, which is quite remarkable.

I have waited 6 months for a replacement Alarm Siren, absolutely to thought for the customer of 15 years standing. Just emails..emails..saying the same thing. Thank god for my fantastic local dealer D Salmon Cars who who sorted it for me through another avenue.
If I could have given a score of ZERO I would have done !!!!

Absolutely shocking customer care! very disappointed after buying a lovely, brand new Alfa Romeo Tonale 6 months ago for it to completely die in our driveway, with zero power. The worst part is we have been left with a hefty bill of hundreds of pounds to transport the car by recovery to the nearest dealership with no help from Alfa in the slightest, feels like they have washed their hands of us due to our remote location. Will never buy an Alfa again!!!!!!!

‼️ Do not purchase from Alfa Romeo Derby, ‼️their customer service is horrendous, since purchasing the car we’ve had nothing but problems.
We purchased the car last August hoping to get great service buying from a main dealer. From a rubbish handover where they might as well have chucked the keys at us and said bye, not receiving the MOT certificate I had to chase that, the service book hadn’t been stamped this should really be given on handover, to getting home to check over the car as we noticed noises driving home.
First check was the engine bay, I’ve never seen anything like it, the engine was full of dead leaves and dried soil, inside the car there was pop cans under the seat and left rubbish in the boot. After numerous calls as they never answer calls or return them I finally got in touch with the manager, who was quite patronising and rude. They agreed to take the car back to check the problems I had reported which one was a squeaking break on the front, they said the service had been done and it quite clearly hadn’t.
We dropped the car back and left it with them to sort, after a few days of waiting and constantly calling as same again they just leave the phone to ring, got hold of the service manager to be told the car was sat waiting, they hadn’t even contacted us to say it was ready to collect.
Getting the car back the problems we had mentioned hadn’t been sorted and we’d had enough of the service we had experienced. So we have been sorting the other problems ourselves.Since we’ve had the car we’ve spent well over £1500 to get work sorted on it, from a new battery, to spark plugs, stabiliser links, ball joint,rear breaks and pads the list goes on.
We returned to the garage for help as lights had come on the dash as we had the breaks done elsewhere (because how bad their service is) we explained the reason why we had done the breaks elsewhere and how much we had spent on the car hoping we would get a bit of help to be told they won’t help us and sort the electrical failure which made the car unsafe to drive. We had to drive the unsafe car to a specialist that cost even more money to sort the electrical failure.
We have now decided to get rid of the car it’s a absolute money pit.
For anyone looking to buy from these please save your money it’s not worth all the stress and upset when they shrug you off after taking your money.

'Not interested in warranty, quality or service at all - especially if it is body-parts and paint. In my experience there is not much they won't do to avoid fixing something. The paint on my car was badly-keyed and the primer-undercoat was clearly visible. One front wing was so bad a non-franchised specialist said the car had been in a crash. The windows kept jamming and let in water. The driver-wiper hits the bonnet... I could go on.

Can’t praise my Stelvio enough. Better build quality than the replaced BMW.

Drop jordons of hull from there dealer list of authorised repair centres. There rubbish and arrogant, rude and non trustworthy, not trained technicians for Alfa Romeo, complete waste of time, no communication skills, shall I go on!

The car (alfa romeo giulia ) shut down on a Duel carriage way with no hard shoulder and no warning at all, had to get the car recovered, finally found out the reason for the car shutting down was the Fuel module, Alfa Romeo have known about the problem since 2019 but havnt recalled the model even though they know all about the fault and the problems it's causing, now I have just been told it could take over 2 months to finally get the fuel module I need to get the car fixed , obviously because there seems to be alot of the fuel modules all needing replaced at the same time and they can't produce them fast enough, the Alfa romeo customer service don't return your calls or your emails , and are absolute disgrace to deal with

Bought a Stelvio 18 months old with 5K on the clock. Had three major issues with it and now Alfa Romeo are refusing to carry out work under warranty saying it has not been serviced.
I have serviced the vehicle within 1 year/12000 miles of ownership as stated in the service manual. Apparently it should have been serviced when I did not own the car ?
The customer service department is the worst I have come across. They do nothing to assist and you will end up spending hours on the phone/e-mail achieving nothing.
Finally realised why everyone wants an Alfa but you only ever buy one !

Not very efficient when it came to servicing my Giulia spider.

Could definitely improve customer service.

I am a proud Alfa owner so it is very disappointing that when I wanted to complain about a dealership (Palmers, Hemel Hempstead) I was unable to do so.

Twice, once on my phone and once using my laptop I tried to detail my complaint using the Alfa Romeo UK online form. Having spent time detailing the complaint only to find after the "send button" is pressed....."server error, try again later" appears!

The content is not saved so I'm worse than back to square one. Couldn't get through (wouldn't even connect) on the phone either!

Having purchased two Alfa Romeo's (Guilia & Stelvio) and for this organisation to refuse to acknowledge that they have released cars onto the unsuspecting public with clear security flaws that allow thieves to access the CANbus (Controller Area Network) system via the Front Radar is unforgiveable. The vehicle can be taken within seconds.

Customer customer service 8927881847
Customer customer service 8927881847.

After previously having what I though was a good relationship with this car dealer and having purchased a number of vehicles from them, the last being an Alfa Romeo Giulia Quadrafoglio, I agreed to the “internet” purchase of an Alfa Romeo Stelvio which I was told had been the company car of a director of the business.
I purchased this car on 18 March 2023. At the time of purchase I asked if there had been or was there any damage to the vehicle and was categorically told NO which I took on trust as I had purchased other vehicles with no issues from them in the past.
It then transpired that there were a number of issues which would have been apparent to anyone driving the vehicle. The lights blinded oncoming traffic, the water for the washers emptied after a couple of days of use, the stop start system didn’t work and there was a crack on the gear stick.
The car has been back in at least 5 times since and still some of the issues have not been rectified. Below is an extra of one of my later emails to Russell Boot at the dealership.
Following my conversation with your sales manager Oliver Lloyd on Saturday 10 June 2023 (you can see my email response to him following his telephone call), I understand that car dealers must;
i. Abide by various laws, including the Consumer Protection from Unfair Trading Regulations 2008.
ii. Not operate “unfair trading practices”.
Anything that would cause the consumer to buy a car when they wouldn’t have otherwise done so is considered unfair.
As highlighted to Oliver and as your salesperson, Paul, is well aware, I am very particular regarding any damage on a car and had I been made aware of the damaged gear lever, had it not been agreed that it would be replaced, then I would definitely not have purchased the car.
So, as a dealer, your failure to disclose the damage, even when asked by myself if there was any damage to the vehicle and being assured by Paul that there was none as previously confirmed, it would be seen as unfair in these circumstances as I purchased the car in the belief that it had not been damaged, and I would not have bought the car if I knew it had and it was not going to be rectified before purchase.
Being a reputable car dealership, as it would appear from the comments made by Oliver that you were aware of the damage and chose not to disclose it, it is not unreasonable due to your awareness for a customer to expect you as a dealer to disclose this damage.
As you are no doubt aware the law talks about principles of unfair selling.
I have already confirmed that before I agreed to purchase the car I asked if there was any damage and Paul made it very clear that there was none. As mentioned, in my telephone conversation with Oliver and subsequently confirmed in writing, he even mentioned he had checked the brake discs as he advised they have a tendency to suffer from warping on this model.
You will also be aware that the car has already been returned numerous times for work to correct faults that, if the history of the car is correct in that it was driven by a member of your staff and was subject to a full pre-delivery inspection, in my opinion should have been rectified in full before sale.
Even now I still do not know if the issue with the headlights has been resolved and I definitely know that the stop/start capability does still not work even after the software upgrade and the battery re-charge.

The sales manager, Oliver Lloyd, who was dealing with these issues was quite abusive and the matter was subsequently referred to the dealer principle, Russell Boot, who promised that the issues would be rectified but then has ghosted me on email and has not responded to any of my email attempts to contact him. In fact he deleted my last email without even reading it.
I have made formal complaints to the business about my treatment. They have failed to provide me with a copy of their complaints procedure or contact me with their findings within the statutory complaints period.
I have also asked for contact emails for their Managing Director which has been refused.
I have therefore have been left with no alternative but to therefore go down the process of rejecting the vehicle and will be left with the dilemma of what to do with the Giulia when it comes to servicing and/or repairs?
This has meant that I have also been forced to contact Alfa Romeo UK directly to seek their help/advice and assistance with this matter.
All in all a very bad customer experience from Beechdale Motor Group which is now part of the Reed Motor Group from the local management of the business. Turning a very happy customer who was recommending them to his business contacts, family and friends, to a very dissatisfied customer.
I would therefore at this time recommend you avoid buying any vehicles from this dealer.

Impossible to get through too. Horrible answer phone music..
If Alfa Romeo are to truly breakthrough into the UK, they need to stop simplify communication. It cost nothing to have good customer service!

Hired a tonale for a week by far the worst car I have driven in 48yrs of driving the hire company have been told to NEVER hire an Alpha to me again auto handbrake useless turning circle useless main beam control dangerous works when it feels like it the mass holding the rear view mirror blocks to much forward view dangerous