AFC Home Warranty Reviews 

541
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 259 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally knowledgeable, patient, and thorough when explaining the various warranty plans available. Consumers feel well-supported and comfortable choosing their coverage because representatives provide clear, straightforward information without employing any high-pressure sales tactics. Some reviewers were not happy with the claims process, specifically mentioning that appliance replacements are prorated based on age rather than fully covered. A few other people also felt that customer support could be improved, reporting delayed callbacks, communication hurdles, or difficulties when trying to get timely assistance.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as some consumers report positive experiences with helpful... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Warranty

Customers had ambiguous experiences with warranty, as reviewers expressed appreciation for helpful sales... See more

Product

People report ambiguous experiences with product, noting that while buying the policy was easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just starting with them, I am waiting for my paper work showing my policy to come in the mail showing what is covered and what is not.

Company replied

Rated 3 out of 5 stars

The live agent was very helpfull and professional. But they have an AI system to help in managing text messages that gives you wrong answers and wrong phone numbers. If you are looking for a home war... See more

Rated 5 out of 5 stars

Since we are new to AFC the only person we have been in contact with is our salesman, Jesse. I must say he was really the reason we decided to go with AFC. He kept in touch and always asked us if we... See more

Rated 5 out of 5 stars

I only joined your company yesterday, and look forward to a long and financial secure relationship. I have had two previous companies and would not care to rejoin either of them. I hope this will n... See more


Company details

  1. Home Insurance Agency

Written by the company

For almost two decades, America’s First Choice Home Warranty has protected homeowners against unexpected and costly repair bills when systems and appliances in their homes break. Bringing savings and peace of mind to homeowners is our number one goal, and our home warranty plans deliver. When systems or appliances fail in your home, simply call or request service online and AFC takes care of the rest. We’ll schedule the repair professional (you may also use a professional of your choice) and cover the cost of repair or replacement.* After that, we’ll guarantee the repair for the life of your plan. AFC covers all of your home’s essential systems and appliances, from HVAC, electrical, and plumbing systems to kitchen and laundry appliances to home electronics and more. We even cover outdoor sewer and water supply lines. And with so many items that could need repair, you can use your warranty plan as often as needed to keep your home running smoothly. With thousands of pre-vetted technicians in our nationwide network, AFC brings quality, efficiency, and savings to the table when you need us. That lets stop worrying about household repairs so you can focus on, well, living your life. *Limitations and exclusions apply.


Contact info

3.9

Great

TrustScore 4 out of 5

541 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(541)

245 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast

Fast, knowledgeable and didn’t try to sell me something I didn’t want or need. Prompt receipt of information and clear instructions and contract.

June 9, 2026
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Rated 5 out of 5 stars

Account rep/agent was helpful

The account rep/agent was helpful and knowledgeable. He accommodated my schedule with a timely call-back and responded to questions with direct answers. Our exchange of information was more a conversation than a Q&A making a large quantity of information easier to understand.

May 29, 2026
Rated 5 out of 5 stars

New policy holder

Richard Clemons was great to deal with. Was not pushy, answered all my questions till I couldn’t think of any more! I never had a home warranty before. My sister thinks they are great. I compared several options and I just thought Richard was honest . Said nice things about the company. I’m in the new house now. Glad I have the policy if I need it. Thank you.

June 5, 2026
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Rated 5 out of 5 stars

Randy did a great job

Randy did a great job. Really good about corresponding with me. All questions were promptly answered. I liked the Diamond plan. It seems to cover more items than most of the competitions. I feel I've made the right choice.

June 2, 2026
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Rated 1 out of 5 stars

I like to leave a zero.after calling…

I like to leave a zero.after calling about a claim they told me I had pay out of pocket they only covered so much so why am i paying for a home warranty then .they dont cover a dam stove really idk .rip off artist becareful.

June 2, 2026
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Rated 3 out of 5 stars

I am a new member

I am a new member and have not needed your services yet, but from talking to the agent I am very hopeful that you are better that the last warranty company I was with.

May 29, 2026

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