Ability Superstore Reviews 287

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Products bought are of good quality. Prompt delivery. Although a white mug was one article I purchased it is good to see dining equipment comes in colours as white can be difficult for those with deme... See more

Company replied

Rated 5 out of 5 stars

I ordered a rollator late Monday night,it was delivered,ready for use at 9 a.m. Wednesday morning,I'm very impressed,no messing about fixing it together either,it was already done for me,I will defin... See more

Rated 5 out of 5 stars

Fantastic range of products, easy website to use and order from. Speedy despatch so you get the items you need quickly, great quality items. Many years ago I worked for Social Services as part of an O... See more

Company replied

Rated 5 out of 5 stars

I was looking to buy a rollator for my elderly mother, but wasn't sure which one would be right for her. I phoned Ability Superstore and the customer care team were incredible. We spent 15 minutes goi... See more

Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store

Written by the company

Founded in 2010, Ability Superstore offers one of the largest ranges of mobility aids and disability aids in the UK. Quick delivery and excellent customer service ensures that customers are kept updated on the status of their order. With free delivery on orders over £50 we are proud to be the number one online retailer of independent living aids in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

287 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I couldn't ask for a better product and…

I couldn't ask for a better product and service. Excellent. Package was wrapped properly, the drop over mobility scooter bag is of excellent quality, I received a service that's absolutely A1. And all at a fantastic price. What's not to like ? . I will definitely be back for all my disability needs. Happy customer.

October 23, 2024
Unprompted review
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Reply from Ability Superstore

Thank you very much for your lovely review! Kind regards Jane and the team x

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Rated 5 out of 5 stars

Was easy to order

Was easy to order. Very prompt delivery

October 10, 2024
Unprompted review
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Reply from Ability Superstore

Thanks for your review! Kind regards Jane x

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Rated 5 out of 5 stars

Perfect service

Great pricing, fast delivery, zero complaints. Will defo be ordering again.

October 17, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Thanks for your review! Kind regards Jane x

Rated 5 out of 5 stars

Excellent products and reasonable…

Excellent products and reasonable prices. Fast reliable service with orders mostly arriving in just a few days, in recycled cardboard boxes.

October 9, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Thanks for your lovely review. Kind regards Jane x

Rated 5 out of 5 stars

Trustworthy, Highly recommended

Product arrived quickly, well packaged and exactly as described. Website is accessible and clear

October 16, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Thanks for your review. Kind regards Jane x

Rated 5 out of 5 stars

Great service

Fast, efficient service!

October 14, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Thanks for your review. Kind regards Jane and the team x

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Rated 5 out of 5 stars

Excellent service with fast shipping.

I placed an order online on a Saturday evening, the goods arrived on the Tuesday morning.
The items were well packaged, good value for money and the communication from the business with shipping info etc was excellent.
I would recommend and use again in the future.

October 8, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Thanks for your lovely review. Kind regards Jane x

Rated 5 out of 5 stars

I ordered the product on Tuesday and it…

I ordered the product on Tuesday and it was delivered on Friday 16th Aug 2024
the customer service was fantastic i only have good things to say about that and thye product

August 15, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Thanks for your lovely review. Kind regards Jane x

Rated 1 out of 5 stars

A very poor experience

The Toilet seat riser has arrived with yellow stains on.
It also took over a week to get here from the dispatch date. They don’t accept returns either so I have wasted money.
Avoid

August 13, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Not sure why you would leave this review when (a) you know that the item left us on the day you ordered it and we both tracked the delivery with the Royal Mail and can see that it was the Royal Mail that delayed the delivery so your review of the delivery should be targeted at the Royal Mail not us. (B) you know from the emails we swapped that the "yellow marks" are in fact the glue holding the item together and (c) we have already confirmed that you can, of course, return the item to us. I would be most grateful if you could please update your incorrect review. Regards

Rated 1 out of 5 stars

order no

order no. 35163, you returned the money for this item but did not pay the costs of returning an item other than the one in the photos

July 3, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Not sure why you say this. We had already provided you with a Freepost label to return the item to us. Your review is completely unjustified. Regards

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Rated 5 out of 5 stars

A Hidden Gem of a Company.

I needed a step so my husband can get in and out of the house safely. Having searched the Internet I found the big step at Ability Superstore at a great price. It was easy to order and even arrived the next day. Good quality and simple to put together it is perfect and hubby feels much safer which makes me feel easier too. The customer service was brilliant and I really couldn't have asked for more. Will buy from them again and happily recommend them. Many thanks again.

June 13, 2024
Unprompted review
Ability Superstore logo

Reply from Ability Superstore

Thanks for your review! Kind regards Jane

Rated 5 out of 5 stars

Great Service

I ordered a walking stick that needed for my holiday.
With not many days left till I go. Emailed the company had a very quick response from Jane who In turn arrange my walking stick to be sent in a timely manner and it certainly did well happy. 😃
Great customer service.
Thank you

June 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Quick, helpful service

Fantastic service from start to finish. I wanted to order a Let's Fly rollator but wasn't sure if the item was available. Rang and spoke to a lady called Liz who confirmed it was in stock and could be despatched the same day. Not only was it despatched the same day it arrived the morning after!! Speedy, helpful service, thank you!!

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer care.

Ordered two-handled Bigfoot Half Step mid afternoon, 14 March. Delivered by 10am 15 March. That's fast service!
Good well made product and good value for money.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Have bought numerous items from this…

Have bought numerous items from this company. They are never anything but helpful and wouldn’t use anyone else now. Huge range of products too and always someone on the other end of the phone should I need product advice.

March 5, 2024
Unprompted review

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