1-800-GOT-JUNK? Reviews 2,025

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, friendliness, and efficiency, often highlighting their helpfulness and positive attitudes. The service is consistently described as easy, effortless, and efficient, with many appreciating the smooth process and quick response times. People also commend the customer service for its clarity, transparency, and overall support. However, some customers were dissatisfied with the pricing, finding it to be too high or unclear, with some mentioning unexpected labor charges or feeling pressured during the estimation process. A few others also experienced delays in arrival times.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Service

Reviewers mention positive feedback about service. Customers frequently praise the friendly, professional,... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very grateful to Tyler & Nathan for their professional, timely & friendly house clean out help! They were terrific & made such a difference by removing lots of old junk to make our house feel so much... See more

Rated 5 out of 5 stars

My first time using "got junk" and I was pleasantly surprised by how easy and effortless the process was. Two guys kept communications going until their arrival and took away our king size mattress... See more

Rated 5 out of 5 stars

Fernando and Ayala were a pleasure to work with. Friendly, helpful and efficient. Would certainly like to see them again on my 15 May job. You are fortunate to have these guys as employees, they repre... See more

Rated 5 out of 5 stars

Culture of customer support. The team was nice, efficient, clear about how the fee was calculated, and offered on multiple occasions while they were there to help me load things into my car, lift heav... See more


4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

It was a pleasure to speak with Mac

It was a pleasure to speak with Mac. He is very professional and was eager to work with your situation and or project when needing items removed. He was knowledgeable, understanding and a great person to speak with overall. 5 stars to HIM…

April 16, 2026
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Rated 5 out of 5 stars

Kai and Tyson

Kai and Tyson were fast, efficient and very supportive. They went above and beyond with removing the materials, cleaning up the space and asking if there was anything else they could help me with.
I would use this company again and I would also recommend them to anyone who asked.
Thanks

April 15, 2026
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Rated 4 out of 5 stars

The staff was great

The staff was great, however, way too expensive. Next time I will use a mom n pop, they probably are just as efficient and need to build their client base n r probably cheaper.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond

Nick & Sawyer were Friendly, knowledgeable, helpful, above & beyond in cleanup after removing junk.
Also sold us on using service again for other projects.

April 9, 2026
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Rated 5 out of 5 stars

Both Juan & Victor worked at 2416 38 st sw

Both Juan & Victor called they were coming, and even arrived early which was great,
Juan explained exactly how the day would go and gave a detailed listing which was grateful.
Both Victor & Juan executed the removal safely and efficiently.
When it was done all was clean and we were very pleased with thir work.

April 11, 2026
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Rated 5 out of 5 stars

Highly recommend 1-800-GOT_JUNK

Highly recommend 1-800-GOT_JUNK. Fast, efficient and great communication with arrival times. I dealt with Matt, Owen and Nathan , all 3 lovely young men who work very hard, efficiently and very friendly.
It was worth every dollar I spent to clear an apartment and certainly took the burden off myself and my family.
THANKS for such great customer service, something that is not always prevalent these days.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

It's as easy as the commercial says

It's as easy as the commercial says. Team showed up on time ( a little early) and got the job done! Can you put a price on someone clearing out 28 years of clutter for you? lol. Got Junk made it super easy and painless!

April 13, 2026
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Rated 5 out of 5 stars

Great team

Everything was clearly explained making my decision to accept very easy.
Jordan and Owen just great, very friendly. Truck was loaded in no time.
Will definitely use again

April 14, 2026
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Rated 5 out of 5 stars

Sydney and Jeremie were insanely fast

Sydney and Jeremie were insanely efficient and just got to work without complaint or any issues. Heavy door and two window frames with glass inside, rusty old bike and old school tv plus other useless items were all just removed finally from my basement and main floor so fast. Feels like it took the machine longer to connect so I could pay than how fast they just cleared my junk out. Awesome work, great guys, good company. Thanks again gents!

April 14, 2026
Unprompted review

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