bad service
We have submitted our company data and it is currently undergoing verification; however, five months have passed without any follow-up whatsoever—there has been no further communication since then.
June 12, 2026
Unprompted review
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Company details
Written by the company
WooshPay is a financial infrastructure platform for businesses and a professional payment service provider. As a fintech company, we are registered in the United Kingdom and regulated by the Financial Conduct Authority (FCA). Purpose and Mission Our core purpose is to enable businesses and consumers to connect and transact seamlessly through payment processing, online payments, checkout, and more. Our mission is to ease the transaction process for merchants and users through technological advancements. As a financial infrastructure platform, WooshPay supports more than 150 currencies and a variety of payment methods, including credit and debit cards, bank transfers, and e-wallets across 170 countries and territories. In addition, WooshPay offers a comprehensive set of payment services, including dispute resolution, customizable payment flows, and settlement services. Most of our core team members come from the world’s leading internet and financial companies. We focus on strong risk management, anti-money laundering, and control functions to deliver compliant, secure, and reliable payment solutions.
Contact info
Aviation House, Office 04c106 125 Kingsway, London, England, WC2B 6NH, WC2B 6NH, London, United Kingdom
- partner@wooshpay.com
- wooshpay.com
2.6
Poor
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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I submitted an account opening request…
I submitted an account opening request and no one has contacted us.
October 14, 2026
Unprompted review
Satisfied with both success rate and pricing
We've been using WooshPay for almost half a year, and the integration went very smoothly. The fee structure is transparent, and compared to our previous provider, we’ve saved a noticeable amount in costs. The payment success rate is also impressive, which directly helped reduce cart abandonment at checkout. Although the initial onboarding and compliance review took a bit longer than expected, the system has been running stably ever since.
March 2, 2026
Unprompted review
Reliable cross‑border payments
We've had a generally solid experience with WooshPay for international payments - getting our multi-currency accounts set up was a breeze and everyday transactions go through fine. However, their support drags its feet whenever an issue gets complicated, and their currency conversion rates could definitely be better.
September 10, 2026
Verification stuck 8+ days
Verification stuck 8+ days, no response
Submitted documents July 26th for my Shopify payment gateway. Still stuck on "Verification" stage, way past your stated 3 business days. Sent 2 follow-up emails to your support team and an in-app request — zero response.
This is holding up my store's ability to accept payments. Please look into my account (Store: Clerify) and give me a real update.
August 4, 2026
Unprompted review
Reply from Wooshpay
Hi Sufiyan, sorry to hear about your experience. We've looked up your case and have replied to your email. Thank you.
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scam website they collect people…
scam website they collect people informations
June 10, 2026
Unprompted review
Reply from Wooshpay
Hi,
We're sorry to hear about your experience. Please could you share more information with us? You can reach us at support@wooshpay.com.
Thank you.
scam company
i have been deposit and they told in their website the money can arrived within 3 days but until now my balance still empty, beware with this website guys
April 24, 2026
Unprompted review
Reply from Wooshpay
Hi,
We're sorry to hear about your experience. Please could you share more information with us? You can reach us at support@wooshpay.com.
Thank you.
Worst platform I have ever seen.
April 20, 2026
Unprompted review
Reply from Wooshpay
Hi,
We're sorry to hear about your experience. Please could you share more information with us? You can reach us at support@wooshpay.com.
Thank you.
A fraudulent company
A fraudulent company. Payment was made through them using two Visa cards, and after some time I was surprised to discover that the details of both cards had been leaked and amounts were withdrawn from them. Beware of this website, as it is used to steal your Visa card information, and also beware of any other website that uses their payment gateway.
December 22, 2025
Unprompted review
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A fraudulent company that only collects…
A fraudulent company that only collects people's information and does not respond to emails. Beware of it. I signed the contract and my account was not activated. A fraudulent company.
July 2, 2025
Unprompted review
YOU ARE SCAM AND FRAUD
YOU NEVER ACTIVATED MY NEW ACCOUNT AND I DID IT MANY DAYS AGO...ARE YOU SCAM ❓❓❓
I REGISTERED WITH MY E-MAIL ADDRESS
AND YOU NEVER REPLIED BACK AND I SENT SENSITIVE INFORMATION FROM MYSELF AND BANKING INFORMATION THAT YOU ASKED FROM ME AS WELL
NOW YOU ARE NOT EVEN REPLYING BACK
ACTIVE MY ACCOUNT NOW OR I NEED YOU TO GIVE ME A "LINK" IN ORDER FOR ME TO CLOSE THIS ACCOUNT
YOU LOOK LIKE SCAM AND IN YOUR WEBSITE THERE IS NOT EVEN AN OPTION TO CLOSE THIS ACCOUNT
REPLY ASAP NOW...
*** I WANT YOU TO DELETE ALL MY BANKING INFORMATION AND DOCUMENTS BECAUSE YOU ARE FRAUD ***
*** IF YOU STEAL MONEY FROM MY BANK ACCOUNT I WILL REPORT YOU IN YOUR COUNTRY AND I KNOW HOW TO DO IT ***
December 28, 2024
Unprompted review
Reply from Wooshpay
Dear Uchiha, sorry that we can not provide payment service to your business and the industry you are working in. Your application is closed, and we are not keeping any of your sensitive information. We hope you can find another payment service to help you with your request. With best regards
Waiting for activation of payment method
Dear wooshpay team I already have a merchant account with you after kyc and sign agreement but I am unable to use wooshpay merchant because because payment method are not active so its not getting payments from my woo commerce store my email is same as on my review e mail please fix this problem as soon as possible thanks
December 17, 2024
Unprompted review
been waiting on live account…
been waiting on live account application reviews but no response for almost over a month.. waste of time
December 2, 2024
Unprompted review
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no responce i thing scam
November 12, 2024
Unprompted review
Reply from Wooshpay
Hi nithu, we are processing your application, please provide your details we will get back to you with the progress as soon as possible. Best regards
No verification the team is sleepiing
7 days and not verified yet what a lazy company...
September 24, 2024
Unprompted review
After activating live account still i…
After activating live account still i didn't get payment method activated also the customer manager don't reply me properly i send 11 mail after the customer manager last email 5 days ago please please i need help to get into running merchant account i have signed all documents did everything according to you guys instructions then why delay on everything i even sended my bank account details for payouts nothing has. Been added yet in the account please respond my mails
September 10, 2024
Unprompted review
iam waiting my company account reviwe…
iam waiting my company account reviwe west my time
August 21, 2024
Unprompted review
Reply from Wooshpay
Hi jesy, thank you for taking the time to provide your feedback with us. Wooshpay aims to provide a timely supportive experience for all users, and we’re sorry to hear we didn’t meet your expectations recently. We’d like another opportunity to make it right for you.
Please provide your account name/email using one of the support options available or contact us on: supprot@wooshpay.com and we’ll work to review your case as quickly as possible.
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worst payment gateway review system ever..
been waiting on live account application reviews but no response for almost over a month.. waste of time
July 11, 2024
Unprompted review
Reply from Wooshpay
Hi sk farihin, thank you for taking the time to provide your feedback with us. Wooshpay aims to provide a timely supportive experience for all users, and we’re sorry to hear we didn’t meet your expectations recently. We’d like another opportunity to make it right for you. We had reviewed your application, and it is ready to move on to its next stage. Please check your dashboard/email for your next step.
If your issues still persist, please contact us using one of the support options available or contact us on: supprot@wooshpay.com and we’ll work to resolve your issue as quickly as possible.
I have been waiting for my company…
I have been waiting for my company account to be verified for 6 days, and so far I have not received a response. I want a solution to my problem as soon as possible, if possible.
June 7, 2024
Unprompted review
Reply from Wooshpay
Hi Omar, thank you for your feedback.
While Wooshpay aims to provide payment services to all of our customers, sometimes we aren’t able to support a business for risk, compliance, or regulatory reasons. Unfortunately, after reviewed your application, because of the nature of your business model, we won’t be able to provide payment service to you. Thank you for applying our service.
If you would like to have more detail of the above matter, please contact our customer server at: support@wooshpay.com. We appreciate your interest in Wooshpay, and we wish you the best of luck moving forward.
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