wiltonlondon.co.uk Reviews 130

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality and effectiveness of the products. Customers consistently highlight the delightful and long-lasting fragrances, noting that the scents remain on clothes and bedding even after washing and drying. Many also appreciate that the products are gentle on sensitive skin and environmentally friendly, making them a preferred choice for those seeking natural options. However, some people were dissatisfied with the cleaning power for very dirty clothes or sweat stains, finding it less effective than desired. A few other people also felt that the scent did not linger on their laundry or evaporated after tumble drying. Additionally, some customers experienced issues with delivery, including damaged or missing packages, and expressed dissatisfaction with the chosen courier service.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the beautiful and long-lasting scents, with many... See more

Quality

Customers consistently note positive experiences with quality, praising the products for cleaning well and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the super fast and quick delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the online service and ordering process... See more

Service

Users describe positive interactions with service, with many customers expressing happiness with the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more

Rated 5 out of 5 stars

Im a regular customer and love these plant based detergents. They clean just as well as the regular brands and leave a nice subtle fragrance to clothes after laundering. Very happy with the service pr... See more

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more

Rated 4 out of 5 stars

Really like the scent and it does smell for a long time I found the cleaning power wasn’t ideal. It didn’t remove the sweat stains or smell for exercise gear it more masked it which a shame. Beautif... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

130 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Happy customer

Im a regular customer and love these plant based detergents. They clean just as well as the regular brands and leave a nice subtle fragrance to clothes after laundering. Very happy with the service provided by the company and with their products.

June 19, 2026
Unprompted review
Rated 4 out of 5 stars

Really like the scent and it does smell…

Really like the scent and it does smell for a long time I found the cleaning power wasn’t ideal. It didn’t remove the sweat stains or smell for exercise gear it more masked it which a shame. Beautiful on towels and bedding but need harder working enzymes in very dirty clothes.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the patchouli softener and…

I purchased the patchouli softener and detergent . Washed my bedding in it . It smells absolutely beautiful . I could smell it in the garden , on the line . The bedroom smells so fragrant . I kept smelling the bedding all night .
I ordered the Cedarwood too. Which Is very beautiful . It smells a little stronger. They're both very lovely ..Highly recommend

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Love all the fragrances of the laundry liquid and fabric conditioner but jasmine is my favourite leaves my clothes soft and smelling lovely.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing smell

I bought four different bottles of laundry liquid and softener. All of them smelled amazing. I have used the Lavender and my clothes smell really fresh. So glad they were on offer. Thank you

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Walton for a year now…

I’ve been using Walton for a year now and I’m really pleased with the results. My partner and I both have sensitive skin and we’ve been completely fine with both the washing liquid and softener. It cleans brilliantly and smells beautiful, so it’s all I’ll use.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

So happy with these products

So happy with these products.
I started using this company a couple of years ago. The scents are lovely, they last and they clean well.

I fell for another companies marketing (T&A) what a waste of money. Their products are not a patch on Wilton’s.

I would love to see fabric sprays and cleaning products in your range of scents.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Love love love these luxurious washing…

Love love love these luxurious washing products. I prefer the woody scents and they linger in the wardrobe and linen cupboard. Hope they develop some fabric sprays and tumble dryer cloths soon.
I’ll test them😉

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 💯 % customewillow.r service…

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was received quickly. Love the product washes well I have a messy 2 year old granddaughter who won't wear a bib but hey( Willow washed stains away wonderfully )😊. A little more expensive but get the deals and actually one wash cleans very well no re washing needed.
Loving this product i give 8t 💯%.

May 20, 2026
Unprompted review

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