WilliamhbrownReviews 

It will soon be 14 days since I have signed a holding deposit form with these people, and since then I have heard absolutely NOTHING in regards to the property I'm apparently moving into, I was originally meant to pick my keys up Tuesday 22nd, that never happened, I've fired across multiple emails, I've tried phoning the branch, NOTHING gets these people to talk, I have no idea what is happening with the property I've been accepted for, no date to pick the keys up, no tenancy agreement, no move in date... Nothing.

Have been dealing with the Statham branch of William H Brown and can only suggest that they are best avoided, they have had significant staff turn over and each time the selling staff that come out to visits have been less skilled and less enthusiastic.
They have managed to get a whole 6 people through the door in a year. Which is well below the market standards and even with that when cancelling contract they're immediately reminding of their competition clause that you can't see with anyone else till the notice is done, which while legally correct seems pretty poor form when they have woefully under performed.

Over all very lacklustre, unprofessional staff sent to do viewings and no ideas to help sell a property apart from the relentlessly lazy "Drop the price, drop the price" the battle cry of estate agents who don't really know how to sell.

Very much best avoided, much better options out there.

We have had a really good experience with William H Brown Sowerby Bridge Branch Edward was amazing with the first meeting I was really anxious about selling the house but he made it all easy and was compassionate about our autistic daughter and the impact on her throughout we sold fast and was really happy with the service we received

worse company to use as an agency - do not use if you are looking to buy or sell a property

The Huddersfield office are dealing with Selling and buying my properties, but I was in Sowerby Bridge so popped in that office because I had a couple of issues that I wanted some help with. I had been given a Solicitor so completed all the forms and paid £75 up front costs. The Huddersfield Office then said I needed a different solicitor, because the vendor was using that Solicitor. I asked one of the ladies at Browns to request a refund for me, but 4 weeks later i had heard no more about my £75. I also asked 3 times if the Vendor had set a completion date because my Solicitor said he hoped to complete this month. I needed to know if the Vendor required me to complete this month. I was not trying to push them out, I just needed to know if I needed to sort my financial position out.
Hannah Whiteley at Sowerby Bridge was excellent, she phoned the solicitors gave them my bank details and was told it would be in my account within 2 days. Hannah then phoned Huddersfield and told them I was waiting for an update. She was told they had an update for me and they would ring me in 5 mins. So thank you Hannah a well deserved 5 stars and I could relax for the rest of the day because the issues had been resolved.

Couldn’t recommend them enough, particularly Fabio and Olivia. They were organised, took the time to understand my needs and helped to make a stressful overseas move smoother. Very grateful to them and the team!

Loved my experience, very supportive and a great team overall.

Worst estate agent in Harrogate! Rude and unprofessional! Avoid

William H Brown Harwich - After looking at the estate agents available in my area we chose William H Brown because they had the shortest sale time with an average of 7 -10 weeks. This did however come at a considerable cost especially looking at what others were charging, but we had seen a property we liked and wanted to get moved.

Unfortunately it did not feel like the property was marketed or shown with enthusiasm and as such it took 6 months to secure a sale with a complete chain during which time we lost the house we were looking at, but found another.

What partly influenced this review was their "recommended" Solicitor/conveyancer PPL, who managed to drag out the sale process for 6 months meaning that from going on the market to moving house took 12 months, after being advised that we had an "in demand and ready to go house that would sell easily"

The main motivator for the feedback however, was the Estate agents fees, We were aiming for 1% of the sale price but the best that could be done was 1.15% however the contract was written out using a "fixed price" option meaning that the fee was the same regardless of the actual sale price! This meant the percentage they get is higher and in addition to this they add on VAT and an additional ID and money laundering check that I thought was part of the original fee. I feel that the original guide price advised was inflated to secure the "fixed fee" then after a few weeks they push to hugely drop the price. I was under the impression that when they pushed us to drop the price it would also drop the commission, BE WARNED THIS IS NOT THE CASE.

I feel this tactic is misleading and has left a bad taste in my mouth! We were looking to negotiate 1% fee, and we believed we had settled on 1.15% but because of the way it was written into the contract we ended up paying 1.47% which given the service we received is very disappointing. In addition William H Brown earned £1,392.60 from the referral of their "recommended" solicitors which was not deducted from the fee that they had already charged and as mentioned earlier the solicitors left a lot to be desired.

When trying to negotiate the move date I did not feel like our needs and wishes were given any weight. We were advised a mid-October move date originally but in the end settled for just trying to be in before Christmas, then the first week in Jan, then the second week in Jan, none of these requests were met or even given any weight and we finally got in towards the end of Jan.

I would not look to use William H Brown again based on this experience, especially given the big difference in cost compared to other Estate Agents locally and the misleading fee setup that is based on the listing price and not the actual sale price.

Their willingness to just accept poor performance from others as the norm and to not push for better tells me it is unlikely to improve in the future. I feel completely ripped off by William H Brown, they made almost 2% of the sale price, this is because of their dishonest and underhand tactic of setting their commission based on the original price rather than the price that actually managed to achieve. I am frustrated with myself for making the mistake of using them. I hope this review stops others from making the same mistake and feeling the same regret I have.

This industry desperately needs more accountability.

I cannot speak too highly of the professional and first class service offered by this company. Their conditions for sale were very competitive and saved us a lot of money. There were hiccups by the buyers solicitors that caused a delay in the sale of our property but throughout Williamhbrown of Lincoln handled the situation well and kept us informed. Their staff are a breath of fresh air and it is without question that we would recommend and use again.

William H Brown - Great Yarmouth. I spoke with the lovely Terri to arrange two bookings for two properties. She knew the area well and was able to in short notice to go and attend the property for us. She came back to me as soon as she got back to advise she has been and provided all the emails required. Would highly recommend her for her service.

We booked a viewing for a property and we’re told 25 mins before the viewing that
the property had been sold . We were all ready at the property .
We were also were told that the property was
to bee sold by a type of on line auction when
is was actually sold by an offer before the
auction date .
A very unprofessional company .

The branch in Barking is scary and sheer evil. Because I didn't sign up with them, they passed false info to the Move Market to trash my property. So, it's a war between estate agents and vendors, believe it or not!

My experience with the corby branch of William H Brown was a good experience.
They made things as easy as they could informed me every stage and were very considerate and sympathetic throughout the process.

I dealt with William H Brown In Norwich (Bank Plain NR24SF) from the very beginning I wish I never got involved with this estate agents. When I went to sign the contract etc at the office I was doing so with a member of staff when one of the managers was openly shouting, humiliating and speaking degradingly as a manager to his staff all in front of myself and the person I had with me. This was clearly something he did often because his staff looked miserable and "anxious/nervous" every time he spoke to them. I should of known by this It was an unprofessional company. Since singing the dotted line I have been the one making EVERY single phone call, email and chasing the company for details of things such as move date, references, checks & collecting keys etc. Such basic information that should be key to keeping communication between the company and their client and building a good reputation as a company. When I did call I was told something completely different and It seemed nobody actually said the same information. Then when I would speak to each person they would say the other person had made a mistake and I should listen to them. Again at this stage I should of known to cancel. After my health depleting and needing an accessible house for my disability I called the office to be told It wouldn't be a problem etc. I was then told something completely different by the next member of staff that could potentially be now leaving me In a huge amount of debt. DO NOT USE THIS BRANCH!! Absolutely terrible customer service, No one knows what they are talking about leaving you the customer being left In a bad situation due to their mistakes. I am now going to have to seek legal advice over this and wish I never became apart of their custom. If you do choose to use this company I advise you to keep every email, call record, name of staff you spoke with etc to cover yourself.

Joe at the Wakefield branch is 100% worth his weight in gold and has been nothing short of perfect in our venture toward buying our new home. He explained everything in such detail & simplified everything in a non-patronising, but easy to understand way. His demeanour is easygoing, friendly & supportive and he put us at complete ease during our meetings and chats. He’s ridiculously informative and prompt in both his work and his responses and gets the job done right first time 100% of the time. He handled sensitive topics tactfully and respectfully, making them feel much lighter to discuss. If you need a mortgage advisor, we can’t rate him enough. We’re not even from Wakefield but we traveled over there to keep him as our advisor. He’s worth every Penny.

Mel at William H brown Estate Agent was excellent very helpful we could not praise her enough she kept us informed every step of the way what a lovely lady we would recommend William H Brown Estate Agents.1st Class THANK You MEL for all your help ❤️❤️❤️

I have used a mortgage broker Called "Hanna Hudson" @ William H Brown in the wibsey office. Have to say, absolutely brilliant. She was very knowledgeable with all the products, very quick & efficient & tailored to our needs. We had our mortgage offer within 2 weeks all down to Hanna with her excellence in service. I would
always recommend sequence as they employ the best in the game ! Thank you again

It would be 0 stars if possible!
2 months ago we showed interest in a rental property. Robyn told us 2 months ago she would call us back regarding renting the propery. I have received no call back to date and no communication. We were informed they were waiting "to hear back from the landlord."
Robyn divulges private, confidential information regarding current tenant health needs and has no respect for others private information.
Communication is diabolical, we were under alot of pressure as our house we being sold, they have no care at all for customers.

We tried viewing properties on their website, and after trying to load more properties within the selected price range, Cloudflare banned us with the following message: The owner of this website has banned you temporarily from accessing this website.

My friend called them and asked for more information a few weeks ago, they said they'd call back, yet nobody called us back.

It's a real shame, because the property we saw is still listed on the market, is in an ideal location for us and a good size for an investment, but we can't seem use their website without getting banned (for looking at properties on a property website..) or a call back with more information.

Who knows how many others are having the same issues.