Wholesale Cabinets Reviews 174

Kevin Grasser does an excellent job getting the 2020 design back to us in a timely fashion. We really appreciate that! He is also very knowledgeable with the cabinets/parts and helps us solve issues all the time. Good company to work with!!

Kieth Bradshaw
Interiors by KCA

Great experience and fast response time. Fast shipping.

Great experience! Knowlegable staff and excellent Prices!

Thanks for your timely turnaround of designs and revisions as well as speedy delivery of materials.

I own a residential remodeling company and have had the opportunity to work with Kevin Grasser on several projects. He has skillfully guided myself and my clients to create beautiful kitchens. I would highly recommend working with Wholesale Cabinets. They deliver great customer service and excellent quality.

Wholesale cabinets customer service is the best! 99% of the time, orders are seamless. But as we all know, there is that occasion when items get lost or are damaged…when that happens, wholesale cabinets promptly responds and takes care of the problem. They have been very supportive and are always available to answer questions!

For my kitchen, I got in touch with three RTA cabinet stores. I was not very happy with the design process of the other two. The other two throw me some half ass design, trying to sell some cabinets and not listening to what really customer needs. Instead my designer at wholesalecabinet, Sara Cayer, was knowledgable in her job and it seems she enjoys designing. She adjusted the design to my needs and fixed flaws that I was not aware of. For example she helped me to build my custom 15” pantry piece by piece, to adjust a base cabinet to accommodate my apron front sink and reminded me of adding additional gaps next to the walls so the door and drawers can open easily. She is gifted and I hope she stays in this job because we need more competent people like Sara in the job. I would give her a raise if I was her boss and of course I’m referring her to all my friends.
My project is (almost) finished and I’m super happy with the result. All of my friend are amazed on how much that small kitchen got changed. With Sara’s help, I was able to double the volume of my cabinetry, double the counter space and double the sink space. These are not counting the new shelve space on the wall. All these space are added but the kitchen actually seems bigger and more practical. Thank you Sara for amazing design and helping me to achieve my goals.
I’m happily bragging about how I found these RTA cabinets and Sara helping me on the design and recommend WholeSaleCabinets to all my friends.
Thanks again and looking forward to work with you again soon.

One of our worst experiences with a merchant. Customer service is severely lacking. Product quality control is non-existent.
We placed an order for almost $5,000.00 on February 5th, 2022. We were told delivery would be in about 4 weeks. On Thursday, April 21, I called to ask for them to be delivered. The woman who answered the phone said our saleswoman had stepped out and she would have her call me back. I called again on April 22nd, the same woman told me the same thing. I called again on April 25. This time the woman said she could not take delivery instructions from me because the order was in my wife’s name. When my wife finally go hold of a salesperson on April 27, she was told they’d need to determine the status of the order and called her back. After repeated calls, the manager/owner admitted that they had not ordered the cabinets until that week. He said they would put a rush on them and they should be delivered the week of May 30th.
After several calls starting May 31st, the delivery date was set for June 8th. Then then re-scheduled for Friday the 10th. My wife called about 2PM on the 10th and asked about the delivery. The woman who answered the phone told my wife that there couldn’t be a delivery scheduled because the cabinets were not finished yet. When my wife asked to speak to the manger, the woman said my wife was a f***ing liar and hung up on her. My wife called again on Monday the 13th and talked to the manager who admitted the cabinets were not ready but promised them on the 17th. At this point our builder had to stop work because they had reached a point were nothing more could be done without the cabinets.
The cabinets were delivered on the 17th. My wife had to practically force the delivery crew to help her unwrap the cabinets. When she got them unwrapped one had a side splintered at the back. On another the drawer was installed at an angle. (See photos). She asked the delivery men to wait while she got her phone to call the manager. When she got the manager on the phone, he said there was nothing he could do because my wife had told the delivery men to leave (which they had).
The manager agreed to a 20% discount because of the late delivery and the poor quality. Our builder’s carpenter was able to fix the cabinets.

Very helpful, quick turn around time, understood what I was looking for. Didn’t oversell me on anything. Prices although more than Ikea were fair given the reliability. Would shop here again!

Please don’t fall for the good reviews, they are obviously fake and looks like they are made up by this company to attract customers!!
This is the worst company in the entire US and we wish if we did our homework looking them up thoroughly before they took thousands of dollars from us without delivering what we paid for and was promised to us!! Not only we had to endure lots of pain, frustration and headache going back and forth with them every single day for FOUR ENTIRE MONTHS with changes and arguments and screwing up of the design but also we had to spend money every day eating out with our kids because they didn’t deliver our cabinets as promised and we had no kitchen to cook in!!
Lauren so she is called”the cabinet designer” missed up all our order, she was very unprofessional and obviously showed what was the company is all about !! She was bad news all along the process! And by the way they call themselves wholesale cabinets when this company order the cabinets from another company that orders them from Taiwan or China so they are third party!
Four months still after ordering, we still don’t have kitchen because of these scammers!! When we reach out to the owner Daniel, he really didn’t seem to bother with our story as he knows by now how great of scam company he runs every day now!

I have used Wholesale cabinets for almost 10 years now and will continue to use them exclusively for all projects going forward. The quality, price, and customer support is amazing. Over this time I have probably done 8+ semi custom projects for both myself and clients and have had the same designer (Jamie) for the entire time. The fact that she works with me on the design, draws up plans, and provides visual renderings of the project really helps me make sure everything is right the first time. On the customer service side, only once the entire time Did I have an order damaged in shipment and they promptly replaced it. All I had to do was submit photos and a web form and everything else was taken care of for me. From a quality perspective, the quality is so good that I try to use them for everything I do. The best part is the hardware. The soft close drawers and hinges are easier and better than even the most expensive Blumotion hardware I’ve used in the past. I couldn’t be happier with this company and my only wish is that they had more variety in applications (I would love to use them for closets for example). Thank you Jamie and Wholesale Cabinets for making all my cabinet projects enjoyable!

As to one of the other reviews about receiving unassembled cabinets, I do agree the quoting and shopping cart process can be confusing. This is due to pictures being shown in the cart and not the saved quote. The way to remedy this is to simply add the saved quote to the cart and it will show the pictures of all the components again. However, what is even better is during the design process they will update your quote or cart to reflect the drawings and renderings as well as confirming you have all the right components and trim necessary. Therefore eliminating the need to save quotes for later. As to the delivery, I’ve done so many separate projects that I’ve actually gotten to know the freight driver. I have never had any delivery issues. The one component mentioned above that was damaged was a floating shelf that was delivered separately by (I think) UPS.

I had great experience with Jamie their sale rep! She helped us design an amazing kitchen. The quality for the price was amazing and they worked with us when one of the products arrived damaged. Got the replacement piece super fast. Great company and am referring them to friends.

In order to review this company I have to provide a star but my rating would be negative 10 if it were available. Avoid this company at all costs. Simply put they lie, they cheat customers, and steal your money leaving you with cabinets that are not usable.

They offer assembled cabinets but then send unassembled and claim that is what you ordered. They strong arm you into keeping them by charging to return them even charging to return items damaged in shipping. They want 700 - 900 dollars to return the order they scammed from me and once they get it back will charge a 20% restock fee. Then they will "determine" what has been damaged and credit that. I have had to go to my bank to disupte the charges and this process has been will over a month long battle.

The reply they placed below ignores the email correspondence requesting assembled cabinets. Does not address that the entire order is likely damaged. Does not address that their contracted delivery driver advised upon delivery the company has been sending out unassembled cabinets throughout Covid and he has made many deliveries that were not assembled to angry customers. You can't refuse delivery or the driver leaves them on the curb anyway.
I have never dealt with a cabinet company or any other company with such a complete sham. Their practices are fraudulent and they seek to protect themselves by claiming customers are in error. Then intimidate the customer into keeping the order by charging 700 to 900 return freight and a 20% restocking fee!!! If your order is damaged you also have to return it and they "determine" the damage. Why would I pay more money to their scam? They have caused incredible stress and delayed not only the installation of cabinets but flooring counters etc as I am dealing with a flood issue and an insurance company.
It is completely incomprehensible that they would do this when not only is the order not assembled as requested but completely damaged. Why would they not warranty their own shipments ??? Given their responses and "policies" only because they ate trying to reap additional profits by scamming customers.

Again their rebuttal is a lie.extensive photo evidence was provided to them as we as the bank. The pallet sits wrapped like a leaning tower with crushed boxes, loose strapping and the wrap coming off the bottom and other areas. The cabinets Cleary appear as if the entire pallet fell over in shipping. They knew this from. My first call and voice-mail. The cart business is a game they are playing. Why would things be placed in cart by someone other than me for purchase! I will tell you why so they can say the customer screwed up not them.