A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff in Brighton Whistles
The staff in Brighton Whistles are super helpful and it’s a lovely store 🤩
March 28, 2026
Unprompted review
Reply from Whistles
hank you so much for your wonderful feedback! We're delighted to hear that the staff at our Brighton Whistles store were super helpful and that you enjoyed your visit. Your kind words mean a lot to us!
If you ever need any assistance or have any questions, please don't hesitate to reach out.
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Very helpful staff that went that extra…
Very helpful staff that went that extra mile to provide options to choose from. Will shop here again.
March 25, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're thrilled to hear that our team went the extra mile to assist you and provide options that suited your needs. We truly appreciate your support and look forward to welcoming you back to Whistles soon.
My parcel was delivered to the wrong…
My parcel was delivered to the wrong address, I went on Whistles live chat, without hesitation, I was told they would refund me within 3 - 5 working day,s. I was really impressed with this service and will definitely buy again from Whistles
March 27, 2026
Unprompted review
Reply from Whistles
Hello Patricia,
Thank you so much for your positive feedback! We're delighted to hear that the Whistles live chat team was able to assist you promptly with your refund. We truly appreciate your understanding regarding the delivery mix-up, and we're glad you're happy with the service. We look forward to serving you again soon!
Best regards,
Whistles Customer Care.
Very pleasant and helpful staff
Very pleasant and helpful staff. Thanked them both on the day. G J
March 24, 2026
Unprompted review
Reply from Whistles
Dear Glenys,
Thank you so much for your kind words! We're delighted to hear that our team was pleasant and helpful during your experience. Your appreciation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Whistles Customer Care.
Reply from Whistles
Dear Nardeth,
Thank you so much for your kind words! We're delighted to hear that our sales assistant provided you with a helpful and pleasant experience. Your feedback means a lot to us and encourages us to keep delivering great service.
If you need any further assistance, please don't hesitate to reach out.
Best wishes,
Whistles Customer Care.
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Really lovely Customer Care from Molly…
Really lovely Customer Care from Molly on the chat.
Thankyou.
Yvonne M.
March 24, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words about Molly and our Customer Care team. We're delighted to hear that you had a lovely experience with us. If you need any further assistance, please don't hesitate to reach out.
Well they helped me return an item with…
Well they helped me return an item with kindness and efficiency.Llana was so very helpful, and I will always go back to Whistles as great service and lovely clothes are
BRILLIANT. A GREAT BIG THANK YOU.
March 24, 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that Llana provided you with such kind and efficient service. At Whistles, we’re passionate about offering not only lovely clothes but also a great customer experience. Your kind words truly mean a lot to us.
We look forward to welcoming you back again soon!
Poor quality items, worse customer service
About the items - I purchased a pair of trousers at the end of May 2025. Almost immediately they became unhemmed. Now they are basically disintegrating- there are pulls all over the leg, the pocket is shredded, and they’re essentially not suitable for wearing out the house.
About the customer service - I contacted whistles over a month ago about the repeated quality issues I’d had with these trousers. In this time I’ve received only two responses from them and had to send 5 chaser emails and a live chat message to get a response. I’ve been offered a £25 goodwill gesture despite the fact the trousers are unwearable, and they’ve just been ignoring me since, so I can only assume they have no intention of giving me any sort of refund.
When I contacted whistles about the unhemming, they did offer to cover £25 towards the repair but wouldn’t pay this to me until I had a receipt, an unnecessary faff. I never took them up on this, so to be offered the same £25 again for yet more quality issues is insulting.
March 24, 2026
Unprompted review
Dagný
My little vest I bought in Bath is lovely. The shop was lovely and the staff there too.
March 21, 2026
Unprompted review
Reply from Whistles
Dear Brynja,
Thank you so much for your lovely feedback! We're delighted to hear that you love your vest and that your experience in our Bath store was enjoyable. We truly appreciate your kind words about our staff—they will be thrilled to hear this.
If you need any further assistance, please don't hesitate to reach out.
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Lovely staff extremely…
Lovely staff extremely helpful,efficient and friendly
March 21, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're thrilled to hear that our team was helpful, efficient, and friendly. It means a lot to us at Whistles to know we could provide you with a great experience. If you need anything else, feel free to reach out.
Reply from Whistles
Thank you so much, Sarah! We're delighted to hear you had an excellent experience with Whistles. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!
Lovely staff at whistles
I won’t say it’s always easy to reach whistles customer services you have to allow time to reach them but once you do they are very helpful and lovely staff
March 23, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for taking the time to share your feedback. I really appreciate your patience when contacting our customer service team, we know it can sometimes take a little longer to get through, and we’re always working to improve this. We're delighted to hear that once connected, you found our staff helpful and lovely. Your comments mean a lot, and we’re here whenever you need us.
-Whistles Customer Care.
Gorgeous little jacket
Absolutely love my new brick red jacket. It fits beautifully and it’s such a cheerful item. The team in Whistles Bath are always really helpful with advice and finding the right size.
March 21, 2026
Unprompted review
Reply from Whistles
Hi Julie,
Thank you so much for your lovely feedback! We're thrilled to hear that you love your brick red jacket and that it fits so beautifully. It's wonderful to know that our team at Whistles Bath could help you find the perfect size and provide great advice. If you ever need anything else, we're always here to help!
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Discovered the store stocks Petite…
Discovered the store stocks Petite sizes. Had excellent help from Julie in the store and I am delighted with my dress.
March 19, 2026
Unprompted review
Reply from Whistles
Thank you so much for sharing your wonderful experience with Whistles. We're delighted to hear that Julie provided excellent assistance and that you are thrilled with your dress. Your satisfaction means a lot to us!
If you need any further help or have any questions, please don't hesitate to reach out.
Great customer service this morning
Great customer service this morning, thank you Liliana for your help.
March 20, 2026
Unprompted review
Reply from Whistles
Hi Vanessa,
Thank you so much for your kind words! We’re delighted to hear you had a great experience this morning. Liliana will be especially pleased to know her help made a difference. We truly appreciate your feedback and look forward to welcoming you again soon!
Kind regards, Whistles Customer Care
I have nothing but praise for Whistles…
I have nothing but praise for Whistles its staff and products. Buying on line is easy and quick and returns are simple and quick.
If you have a problem the on line chat system is fast and very responsive. Today I chatted with lovely Emma who was so helpful.
March 20, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your wonderful feedback! I am delighted to hear that you’ve had consistently great experiences with Whistles, from easy online shopping to quick and simple returns.
It’s fantastic to know that our online chat team has been helpful whenever you’ve needed support. We’ll make sure Emma sees your lovely comments, she’ll be thrilled!
Thanks again for taking the time to share your experience. We really appreciate it and look forward to welcoming you back soon.
-Whistles Customer Care.
Advise requested
I asked for advise on a dress for Funeral and was directed and advised of a lovely dress.
The hop assistant was very helpful and attentive.
A lovely shopping experience
March 16, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words and positive feedback! We're delighted to hear that our assistant was helpful and attentive in advising you on the perfect dress for the funeral. Providing a lovely shopping experience is very important to us at Whistles, and we're so pleased that we could assist you in such a meaningful way.
If you need any further assistance or advice, please don't hesitate to reach out.
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I bought and paid for trainers on line…
I bought and paid for trainers on line on 20th February. On 27th February I received an email advising that there would be a delay. I heard nothing further. 4 weeks after placing an order I contacted them by email to cancel the order and request a refund. Their presumably AI response invited me to use the returns process and advised the thread would be considered closed as resolved. They have now agreed a refund which I am waiting for. Shameful for a company like whistles
February 20, 2026
Unprompted review
Reply from Whistles
Hi Elizabeth,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration and disappointment caused.
We completely understand how unacceptable it is to wait so long for an update, and then not receive the level of support you needed when you reached out to cancel your order. This is not the standard of service we aim to provide, and we sincerely apologise for the lack of clear communication and the response you received.
We’re pleased to hear that a refund has now been arranged, but we appreciate that this does not make up for the inconvenience caused. Your feedback has been noted and will be shared with our team so we can review both our communication processes and customer support experience.
If there are any further issues with your refund, please don’t hesitate to get back in touch so we can ensure this is fully resolved for you.
Kind regards, Whistles Customer Care
very helpful customer service when the…
very helpful customer service when the product wasn't great and helped sort easy return! thanks Bobbi
March 17, 2026
Unprompted review
Reply from Whistles
Good afternoon Donna,
Thank you so much for your lovely feedback! I’m really glad to hear our customer service team were able to help, even though the product wasn’t quite right. I’ll be sure to pass your thanks on to Bobbi I know they’ll really appreciate it.
Kind regards,
Whistles Customer Care.
Reply from Whistles
Dear Sian,
Thank you so much for your kind words! I'm delighted to hear that you found our assistance helpful and friendly. If you need any further support or have any questions, please don't hesitate to reach out.
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