i love this chair this is the 3rd chair i have purchased from welax i got this on so when iam at my computer my two little dogs can sit with me it is great i should send in a picture
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchase and shipping was a breeze. I was provided a tracking number and the chair arrived earlier than expected. Like the last chair, this one was packed well with no damage. Quality of the final pro... See more
Company replied
From the few days that I have used it, overall it seems like a great chair! It does a great job of supporting the back. I like the function to be able to recline it and lock it into position to allow... See more
Company replied
Company details
- #108 of 169 best companies in Furniture Store
- #13 of 21 best companies in Furniture Manufacturer
- #4 of 8 best companies in Sofa Store
Written by the company
Welax, founded in 1998, began as a small factory producing plastic pellets. Through unwavering dedication to quality, we grew into a trusted partner for leading international furniture brands. By 2005, we expanded into plastic components, with our chair parts becoming preferred choices for major companies. The Welax brand officially launched in 2010. In 2019, we established our own laboratory and introduced BIFMA 5.1 and EN1335 testing standards, strengthening our R&D with rigorous, scientific processes. In 2020, we invested 30 million RMB in research and development, creating 500+ independent molds and securing 1,000+ patents—solidifying our foundation as an innovation-driven manufacturer. Today, Welax specializes in ergonomic chairs, modular compressed sofas, executive seating, and multi-scenario home furniture. Our designs have earned global recognition, winning the MUSE Design Awards, International Design Awards (IDA), French Design Award, GOOD DESIGN Award, and other international honors and certifications. From workspaces to living rooms, every Welax product reflects comfort, thoughtful engineering, and modern aesthetics—turning everyday spaces into relaxing, enjoyable experiences. At Welax, we don’t just make furniture; we bring life, comfort, and joy into your daily living.
Contact info
350 Northern Blvd Albany New York 12204 United States, 12204, New York, United States
- support@welaxhome.com
- welaxhome.com
4.3
Excellent
47 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delayed delivery
April 29, 2026
Reply from Welax
Dear Customer,
We sincerely apologize for the inconvenience and frustration this situation may have caused.
Please understand that we shipped your order using Express delivery, which is currently the fastest service available through our logistics network. Our senior support team has already contacted you via email with the latest status update regarding your shipment.
Going forward, if you require an urgent solution for future orders, please feel free to reach out to our support team directly, and we will do our utmost to accommodate your needs.
Thank you for your understanding and patience. We value your business and remain committed to improving your experience with us.
Sincerely
The Welax Support Team
Lovely chair
Lovely chair, comfortable, easy to assemble, well packed for shipping. Enjoy that I can sit with legs crossed on it if I want. I love the pink color as it’s a very subtle beigy pink so fits well in my sunroom decor. I would get this chair again if need be.
April 27, 2026
Reply from Welax
Dear Customer,
Thank you for your detailed five-star review and for sharing your wonderful experience with our chair! It is truly encouraging to hear that you find it a "lovely chair."
We are delighted to learn that the product met your expectations across all aspects—from the comfort and ease of assembly to the secure packaging. Knowing that the subtle beige-pink tone complements your sunroom décor and that the design allows for flexible seating positions, such as sitting cross-legged, confirms that we are achieving our goal of blending style, functionality, and comfort.
We sincerely appreciate your trust and your willingness to choose our chair again in the future. Your satisfaction is our greatest motivation, and we look forward to continuing to provide you with products that enhance your living space. Thank you once again for your support!
Sincerely
The Welax Support Team
Reply from Welax
Dear Customer,
Thank you for your 5-star review! We're thrilled to hear that you find the couch comfortable and are satisfied with the fast shipping and accurate description. Your positive feedback is greatly appreciated.
It’s wonderful to know that the product met your expectations. We truly value your support and hope it brings lasting comfort to your home.
We look forward to serving you again in the future, and we’d be grateful if you’d recommend us to friends and family. Wishing you many cozy moments ahead!
Sincerely
The Welax Support Team
Easy ordering
Easy ordering, quick shipping. Chair was easy to put together and is a nice addition to a small office with small desk, especially with fold down arms.
April 12, 2026
Unprompted review
Reply from Welax
Dear Customer,
Thank you for your 5-star review! We're glad to hear that your ordering experience was smooth, shipping was quick, and the chair was easy to assemble. The fold-down arms are indeed a great feature for small office spaces — we're happy it fits well with your compact desk setup.
If you need more workspace companions in the future, we're here to help. Wishing you many comfortable and productive moments ahead!
Sincerely
The Welax Support Team
i love this chair this is the 3rd…
i love this chair this is the 3rd chair i have purchased from welax i got this on so when iam at my computer my two little dogs can sit with me it is great i should send in a picture
April 8, 2026
Reply from Welax
Dear Customer,
Thank you so much for your continued support and love for Welax! We’re truly delighted to know that you’ve chosen our chair once again and that it provides a cozy spot for you and your two little dogs. That sounds like such a heartwarming scene!
If you’d like to share a photo, we’d be more than happy to see it—it might even help other pet lovers find the perfect home companion. Thanks again for your 5-star review, and we look forward to bringing you more delightful experiences in the future!
Sincerely
The Welax Support Team
So far I'm loving my desk chair
So far I'm loving my desk chair, it's very comfortable and the back rest is awesome.
March 30, 2026
Reply from Welax
Dear Customer,
Thank you so much for your 5-star review! We're thrilled to hear that you're loving your desk chair and that the backrest provides such great comfort and support.
Comfort and wellness are at the core of our ergonomic design philosophy, and your kind words reaffirm our commitment to creating products that truly support your daily work and well-being.
We truly appreciate you choosing our product and hope it continues to serve you well.
Should you ever need assistance or have any questions, please don’t hesitate to reach out. Wishing you many more comfortable and productive days ahead!
Sincerely
The Welax Customer Team
Great experience, great product!
I was very impressed with the speed of delivery, the ease of assembly and most of all, love the chair!!
March 27, 2026
Reply from Welax
Dear Customer,
Thank you so much for your wonderful 5-star review! We are truly delighted to hear that you were impressed with our fast delivery, easy assembly process, and that you’re loving your new chair.
It’s our goal to provide a seamless experience from order to everyday use, and your feedback confirms that we’re on the right track. We’ve shared your kind words with our entire team—they mean a lot to us.
Thanks again for choosing us. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Welax Support Team
I was feeling a terrible pain in my…
I was feeling a terrible pain in my hips due to my old “office chair”. I could barely walk. So, I decided to look around for a nice price-value office chair with lumbar support and I came across Welax. Long story short, I bought it, the chair arrived in 1 business day (quite surprising to be honest) and It’s been a great decision since then. No more back pain. I do recommend it.
March 17, 2026
Unprompted review
Reply from Welax
Dear Customer,
Thank you for your 5-star review of Welax! Your journey from suffering discomfort with your old chair to enjoying renewed comfort is precisely the motivation behind our relentless pursuit of product value. We are truly delighted to learn that the lumbar support design of this office chair has effectively alleviated your back and hip discomfort, bringing ease back to your daily work and life.
We firmly believe that an excellent office chair is an investment in both health and productivity. The "surprisingly next-business-day delivery" you mentioned is a result of our stringent requirements for logistics partners, aiming to ensure that every customer in urgent need of improving their sitting posture—like yourself—receives a timely and efficient solution.
Once again, thank you for your trust and recommendation. Welax will continue to focus on ergonomics and quality craftsmanship, providing you and more users with long-lasting, reliable support for healthy sitting. Wishing you comfort and vitality every day moving forward!
Sincerely
The Welax Support Team
Beautiful and Comfortable Chair
I love this chair!
It's so pretty, very comfortable and of great quality.
The cool features are a true enhancement to this chair, especially the adjustable arm rests.
Very well priced, and delivery was super quick.
Assembly was easy with clear instructions.
March 26, 2026
Unprompted review
Reply from Welax
Dear Customer,
Thank you for your five-star review of our product! We are truly delighted to hear how much you love this chair.
The comfort, quality, adjustable armrests, fast delivery, and ease of assembly you mentioned are all aspects of our team's careful design and efforts. Your recognition is our greatest encouragement. We hope this chair will bring you comfort and enjoyment every day in the future.
Thank you again for your choice and support!
Sincerely,
The Welax Support Team
This chair is really a game changer
This chair is really a game changer. As a therapist who sits cross legged most of the day, there couldn’t be a more perfect design. The lower back height and cushioning are perfect. My pup loves it too.
March 13, 2026
Reply from Welax
Dear Customer,
Thank you for such a detailed 5-star review! We're thrilled to hear that this chair has been a "game changer" and perfectly matches the unique needs of your seated work as a therapist. The lower back support height and cushioning design you highlighted are precisely the core focus of our ergonomics team, dedicated to providing lasting comfort and scientific support for various sitting postures.
We remain committed to crafting seating solutions that enhance daily focus and well-being for professionals like you. We look forward to it continuing to be a reliable partner, supporting you in every focused session. Thank you once again for choosing and trusting us!
Sincerely
The Welax Support Team
I had to wait a very long time to…
I had to wait a very long time to receive my order but the chair is a good chair for my wife as she is short
March 10, 2026
Reply from Welax
Dear Customer,
Thank you for your honest review. We welcome all feedback from our customers.
Regarding the delivery of your recent purchase, we would like to briefly explain that the product you selected was a pre-order item. This means that while we strive to ship all in-stock products within 24 hours, pre-order items require additional processing time before shipment. We sincerely apologize for any inconvenience this may cause and appreciate your patience. If you have higher requirements for shipping speed, we suggest you consider the in-stock items that are clearly marked on our product page.
Additionally, we are delighted to learn that your wife is very satisfied with her S3 Pro Ergonomic Chair! Your choice was excellent. The S3 Pro is indeed designed with women's body shape in mind and adapts to various work and lifestyle postures. It is our greatest honor to hear that it meets her needs so well.
Thank you again for your support.
Sincerely,
The Welax Support Team
Chair is comfy and arrived super fast
March 10, 2026
Reply from Welax
Dear Customer,
Thank you so much for taking the time to share this wonderful feedback! We are truly delighted to hear that you find the chair "comfy" and that it "arrived super fast."
Your comfort is at the heart of our design philosophy, and the speedy delivery is a result of our commitment to working seamlessly with our logistics partners. Knowing that our efforts in both areas have contributed to your positive experience is incredibly rewarding for our entire team.
We look forward to serving you again with the same comfort and convenience.
Sincerely
The Welax Support Team
Took a long time to ship but so far the…
Took a long time to ship but so far the chair looks good. It was not difficult to assemble. Good quality for the price. I got the color pink!
March 10, 2026
Reply from Welax
Dear Customer,
Thank you for your honest and thoughtful feedback! We sincerely appreciate taking the time to share your experience.
Regarding the shipping delay you experienced, rest assured that you had excellent taste by choosing our best-selling pre-sale chair in our best-selling style and color.
We are constantly working to improve our delivery process and communication with our partners to ensure a smoother experience for all customers. We are also delighted to know that you are satisfied with the chair's quality, ease of assembly, and especially the beautiful pink color! Your evaluation of its value for money means a lot to us.
Thank you for your patience and understanding. We hope this chair will bring you comfort and joy for a long time to come. With this, we express our gratitude.
Sincerely
The Welax Support Team
So comfortable!
This is such a comfortable chair!
I absolutely love it and will recommend it to my friends that work from home.
March 3, 2026
Reply from Welax
Dear Customer,
Thank you for your recognition and recommendation of the Welax chair! We’re glad to hear that its comfort and professional support have enhanced your work-from-home experience.
We’re committed to delivering high-quality products that improve daily work life, and satisfaction from customers like you inspires us to keep improving.
Should you have any feedback or need assistance in the future, please feel free to reach out. Wishing you productive and pleasant days ahead!
Sincerely
The Welax Support Team
Smart Purchase
Purchase arrived well packaged. After approx. 1/2 to assemble, we were happy with our decision to choose Welax for its well thought out construction, attractive appearance and flexibility.
March 2, 2026
Reply from Welax
Dear Customer,
Thank you for your positive feedback on Welax. We're delighted to hear that your order arrived securely packaged.
We are even more grateful for your thoughtful review of the Welax product. The fact that it took only about half an hour to assemble, combined with its well-designed construction, attractive appearance, and flexibility, truly highlights the team's dedication to quality and user experience. We will gladly share your kind words with the Welax team—it will certainly encourage them to continue creating excellent home solutions.
We look forward to offering you more thoughtfully designed and practical items in the future. May you and your family enjoy many comfortable moments with Welax!
If you have any further needs or suggestions, please don't hesitate to reach out.
Sincerely
The Welax Support Team
Couch review
Fairly decent shipping speed and the couches have since held up well. Took a little time to get all the corners to pop up but overall was happy with the purchase and the product!
February 12, 2026
Unprompted review
Reply from Welax
Dear Customer,
Thank you for your positive feedback! We're delighted to hear that you're happy with the shipping speed and that the couches are holding up well. We strive to continuously improve our delivery process and product quality, so your input is truly valuable.
If you need any further assistance in the future, please don't hesitate to reach out. We appreciate your choice and look forward to serving you again.
Best regards.
The Welax Support Team
Very pleased with my purchase
Very pleased with my purchase. Fast shipping and great product!
January 21, 2026
Reply from Welax
Dear Customer,
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with your purchase and that the shipping met your expectations. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Sincerely
The Welax Support Team
So far, great chair!
From the few days that I have used it, overall it seems like a great chair! It does a great job of supporting the back. I like the function to be able to recline it and lock it into position to allow me to work from a more reclined position and relieves stress from my shoulders. I will have to say that I was surprisingly shocked at how quickly the chair arrived at my doorstep from when I purchased it. I believe I purchased it on a Tuesday night and by Friday afternoon I had the chair.
February 4, 2026
Reply from Welax
Dear Customer,
Thank you so much for taking the time to share such detailed and positive feedback! We are delighted to hear that the chair is providing great back support and that the recline function is effectively helping to relieve shoulder stress—that's exactly what it's designed for.
We're also thrilled that the delivery speed exceeded your expectations. Providing a seamless and efficient experience from purchase to arrival is a key commitment of ours.
It was our pleasure to serve you, and we truly appreciate you choosing our product. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We hope you continue to enjoy your chair!
Sicerely
The Welax Support Team
good chair with nice features for the price
Chair came shipped fast to our US address and came as advertised. Assembly was a cinch - took 20 minutes from start to finish. I bought this model because the arms flip up very far which is good for playing guitar and bass in the chair when I want. I just need to flip the arms up and it's easy peasy. I like the rollerblade style casters on the chair because I have a lot of cords around my chair and it just rolls over them no problem. Good chair.
January 26, 2026
Reply from Welax
Dear Customer,
Thank you so much for taking the time to share your detailed and wonderful experience with us! We are thrilled to hear that your new chair arrived quickly, assembled easily, and is perfectly supporting your music sessions. Knowing that the flip-up armrests and smooth-rolling casters are making a real, positive difference in your daily use is exactly the kind of feedback that motivates our team.
It’s fantastic that the chair’s specific features, like the wide-range armrests for playing guitar and bass and the rollerblade wheels for navigating cords, are working so well for your setup. We designed this model with versatility and real-world environments in mind, and it’s incredibly rewarding to hear how it has seamlessly integrated into your creative space. Your mention of the 20-minute assembly is also great to hear, as we strive to make the unboxing experience as straightforward as possible.
We sincerely appreciate you choosing our product and are so glad it has been a great fit for your needs. Your recommendation means the world to us. If you ever have any questions or need support in the future, please don't hesitate to reach out. We hope you continue to enjoy your chair for many years to come!
Sincerely
The Welax Support Team
Too crooked. Not pretty as pic.
The couches (plural) still have dents and bumps and sags in the arm rests after the reinflation a week later. When you sit you slide off the front.
It might sleep ok but it doesn't look uniform like the pics. Sits way low to ground so have combined the 2 I bought to bring it up and it's a little better. Don't think I'd recommend
January 4, 2026
Reply from Welax
Dear customer,
Thank you for your feedback. Our customer service team has contacted you via email and provided a solution. Please check your emails at support@welaxhome.com. All our efforts are aimed at providing you with a better shopping experience at Welax.
We look forward to hearing from you.
Sincerely,
The Welax Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.