waymo.com Reviews 

Great experience. Clean cars, safe travel and good timing.

Great experience

The doors wouldn’t close. That should’ve been our first clue. We booked a ride to a restaurant and somehow got a 20-minute tour of a parking garage. When we finally pulled up at the mall, the car announced, “You are at your destination.” Our restaurant was still two miles away. Never again!

Total trash. Waited 20 mins u. Nashville for a “5 minute” pickup. It kept changing the pickup spot and wait estimate, and ultimately never showed up yet we watched empty Waymo cars driving by.

super appreciative of the approach waymo has taken to develop and grow the autonomous taxi industry. they have proven to be ethical, transparent, and dedicated to a great customer experience. love having them in my city and just wish they could roll it out faster. the cars are always clean, the driving is impressive, and the app is seamless.

After using Waymo in Nashville Tn. for the first time today I can say it was awful. I was dropped off 15 miles from the correct location. Me and my family had tickets and a time slot to be at for our location. We were told our ride was over and had to get out of the car. We did not make it to our event. The ride charged me 10. Dollars but cost my family to loose the event we had scheduled and the cost of our tickets. On top of all this Waymo would not help me when I called and explained what had happened. I would strongly suggest that anyone think twice before booking a ride with Waymo.

Waymo completely monopolized the chargers in Tigard. All of their vehicles were taking up space in a majority of the chargers not allowing anyone else to charge- I watched car after car drive by and they didn’t care.
One said “I’m sorry about that” but didn’t change what they were doing. The other gave me a hand gesture as I took a picture of them.

Do Not Trust Waymo

I left my phone in a Waymo vehicle and called them one minute later. Waymo rerouted the vehicle to its depot so that I could retrieve my phone there.

I could see from the phone’s location that it was inside the depot. However, Waymo then told me that the phone was not there and had been lost. Over the next 24 hours, I called approximately 15 times. Every representative told me the case had been escalated, but no one actually followed through.

I eventually had to go to the depot and stand there for two hours while they continued saying they could not find my phone—even though I could see that it was inside the building.

Waymo claims its depots have cameras and systems that can locate belongings, but they failed to locate my phone despite having the vehicle, the exact location, and immediate notice that it had been left behind. Their handling of this situation was completely unacceptable. Do not trust Waymo with your belongings.

Absolutely crazy to charge $40+ for a 5 mi ride !!!! 😳

It was cool last year but now??.. nah.

Seamless ride in San Francisco - pulled up earlier than expected, smooth driving, easy dropoff. I love how the car has your initials on top as it pulls up.

Justice for kitkat and this is why ceos need to be eaten

Took me to the wrong address. It dropped me off in the middle of downtown la and 3 in the morning 5 minutes from my actual destination. Had to call an uber just to get to my destination. Cant be trusted!!! Didnt even refund me or anything.

I was actually excited to try Waymo now that it’s rolled out in Houston—but honestly, this has been a frustrating experience.
These cars are constantly driving through my neighborhood, yet apparently I’m not allowed to use the service because it’s “invitation only.” That makes zero sense from a customer perspective. How is it that others have access, but I can’t even get added?
I even reached out through chat and spoke with a manager. She was polite, but ultimately couldn’t help at all or provide any real solution. No timeline, no clarity—nothing. Couldn’t even add me to the waiting list.
It’s disappointing to see a service so visible and hyped, yet completely inaccessible to people who actually want to use it. For now, I’ll stick with Uber.

My wife, son, and I had theater tickets last Saturday 4/4 and decided to take a Waymo. We won't do that again.

Our dinner destination, Flora, was only 3 miles away, and the Waymo attempted to drop us off 3/4 of a mile from the restaurant in an obviously unsafe neighborhood. We contacted support -- located in the Philippines -- and were rerouted, and the support rep actually told us she would be INCREASING our fare because of a detour we never requested!! It's second attempt to drop us off was 1/2 mile from our destination, and it stopped at a location where it was unsafe to exit the car -- just a few feet off Allen Pkwy with cars speeding all around us, and it was blocking traffic where it stopped. Contacted support again and were rerouted again. In the meantime a downpour began. Its 3rd attempt to drop us off was 1/4 of a mile from our destination, so at this point we gave up and got out, but had to walk that distance in the pouring rain. We were also 1/2 hour late for our reservation after being trapped in that Waymo for 45 minutes.

I understand that the future of ride hailing is in autonomous cars. I get it. But Waymo is nowhere near ready to provide this service -- it is too inaccurate, unreliable, and most importantly, unsafe. It will be a long time before we'll be trying Waymo again.

I used Waymo for the first time in Phoenix! It was an awesome experience. Strangely, I felt more in this car than a regular Uber.

I had the misfortune of using Waymo's autonomous ride-hailing service in Austin, Texas, and it was nothing short of a nightmare.

The vehicle malfunctioned during the ride, trapping me inside while traffic sped by on one of Austin's busiest roads. Despite my attempts to exit, the car refused to move and only unlocked after I insisted. This terrifying ordeal left me questioning the safety and reliability of autonomous vehicles.

Additionally, I’ve heard reports from other passengers who experienced similar issues, including unexpected stops and difficulty navigating complex traffic situations. These incidents raise serious concerns about the readiness of autonomous vehicles for public use.

Given these experiences, I strongly advise against using Waymo's services in Austin. The risks far outweigh any convenience, and urgent improvements are needed before this service can be considered safe.