Wavetel Business  Reviews 22

Muhammad Yasam,
I am amazed with your customer service skills and help desk support.
He replied back urgently and help me solve the problem by explaining the issue.

Patel Engineer is very good
And Aamir our businesses managers is very helpful person
Always available to help
Thanks very, very smooth migration from Rubish Telcoswitch

We are really happy with the services provided by Wavetel Business.

Available to contact on short notice and any issues will be resolved immediately!

We have been with Wavetell for long time and I would recommend them to everybody.
It’s sensational always in all ways.
Mr Patel is also very amazing.

I had an excellent experience with their services. Everything was incredibly fast, and the staff were exceptionally supportive. I truly appreciate all their help and dedication. Highly recommended!

Wavetel has been outstanding for our business. The onboarding process was seamless with excellent support from our dedicated account manager. We've enjoyed flawless connectivity and fast internet speeds, crucial for our operations. Their competitive and transparent pricing offers great value, and the additional business features and responsive support team are invaluable. Highly recommended for any business seeking reliable telecom solutions.

I am 100% satisfied with the services. They are very professional.

I am using Wavetel Business from last 7 years, and I couldn't be more pleased with the service. The VoIP experience has been nothing short of exceptional. The call quality is crystal clear, and I've experienced no disruptions or dropped calls.

I have been with wavefel for 6 months now and I find all the guys in tech team very helpful and in most cases they resolve any issues in couple of minutes. Special thanks to Muhammad in team. He is a star.

We are completely annoyed and appalled by the service as well as the ethics of this company Wavetel business ltd .which is run by a Husband and Wife called Aamir Saeed and Sadaf Aamir respectively as we have been without a broadband connection for 4 months at our home as the talk talk line they installed in 2019 had a serious line problem .. To the surprise of everyone it took them 4 months to rectify and bring it back to the speed i was promised at the start. of the services. Despite giving us a dismal service they even went to the extent of charging me normally for those 4 months without even refunding them for the service I had not received .I had only signed up with them in 2018 or so as the guy I knew had worked there briefly .

My elderly mother who after suffering for 4 agonising months without a service decided to cancel their substandard home broadband services and move over to a another provider few weeks back in January 24 .As soon as the cancellation notice was emailed the owner Aamir Saeed started calling me constantly with the stealthy intention of changing my mind . As soon as he realised that tactic didn't work he charged me an early exit fees and threatened with a suspension of services if those early termination payments weren't made on time.

This person needs to understand the rules of OFCOM if not I think we as consumers shoukd make sure that he gets sanctioned by the regulator Ofcom for flouting their guidelines and operating waywardly .

OFCOM has a compensation policy of £9.30 for every delayed day after 48 hours if the home broadband does not get fixed within that time.
So I have decided to go to Ofcom immedietly so that my grievance with WAVETEL business ltd is properly investigated and the wrongdoers are punished accordingly.
In addition to that in accordance to Ofcom rules any person is free to leave if their broadband speed that has been contractually agreed had not been rectified within a 30 day period .

So it's better for customers to avoid this company and those 2 people who run their services . They are equipped with a poor infrastructure especially with a poor call centre based in Asia . So Please avoid wavetel as they can cause misery and ruin to your lives with their substandard services. It's better to pay a bit more go with others

My mum has also spoken to the local guardian and. they will be visiting us next week so that the media can expose the miserable shortcomings of Wavetel and along with the 2 people who run it

Regards
Sukh
Hanwell Heating
London W7

We purchase Telecom Services from Wavetel Business.The team is friendly, knowledgeable, and efficient. They made the entire process smooth and stress-free. The customer support team commitment to customer satisfaction is unparalleled.

No doubt they provide best professional and reliable services. I highly recommend them!

The folks at Wavetel are very patient with us. We are not technologically minded at all and they're always helpful and understanding.

Response times are really good, reliable telecoms provider.

We purchased telecoms service from Wavetel. Quick follow up, quick response time. Reasonable pricing v.s its services. A reliable telecoms company that you can trust.

Quick response and easy. It was very effortless. Well explained for even a non techno person like me to follow.

We are a dental surgery based in London. Wavetel has been providing us service since 2019 and we are happy with the quality of service we get from them. The cloud phone has great features which have helped us to improve our patients experience over the phone and monitor and improve our service. I would strongly recommend them to other medical centres and dental practices.

Switched from Virgin Media 3 years plus, never used Wavetel before ever.

Wavetel cloud phone and full fibre is absolutely amazing.

I don't know why I put up with expensive shoddy service elsewhere for so long.

Install went smoothly with due care and attention and everything just works. Spoke to them again with questions and advice and again 10 out of 10.

Wavetel keep this up and I'll stick around for a long time.

We used wavetel to bring 3 GP surgeries telephony under one umbrella. Very honest prompt and excellent service. Very good customer care. Very considerate and extremely reliable. I highly recommend . Very good patient feedback about new telephony. They also contributed towards early termination from previous provider

I will surely give these guys 5 stars. Smooth transfer of service from.previous supplier. The hub tool is great and it logs all calls directly to our CRM.