Washroom Hub Reviews 215

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting their effectiveness and durability. Many consumers also commend the fast and efficient delivery service, noting that orders often arrive promptly and as described. The ease of the online ordering process and the helpfulness of the customer service team are also consistently mentioned as positive aspects of their experience. However, some customers experienced issues with delivery, including delayed or misdirected orders, and in a few instances, items arriving with minor damage or incorrect labeling. A small number of people also encountered problems with product design, specifically concerning the fitting of certain components.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the excellent quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising fast and prompt... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick and helpful service,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of... See more

Based on these reviews

Rated 5 out of 5 stars

I wanted a hand dryer the same make & model as the one I was replacing(to save on redecoration) & ordered it from them! Unfortunately the first didn't turn up but the company arranged an over night re... See more

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Rated 5 out of 5 stars

Quality brushed steel soap dispenser have purchased this item previously they look great in any bathroom, they dont go rusty like cheaper versions, you get what you pay for. Would highly recommend gr... See more

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Rated 5 out of 5 stars

I have to be honest I was very sceptic about making a purchase and using this product. How wrong was I to think so, this product is absolutely amazing. My driveway and patio looks 100% brand spanking... See more

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Rated 5 out of 5 stars

Second time we have used the service and spot on again. We had a little hiccup with the client who received 1 x box so assumed 1 x item, but when asked to check confirmed there were 2 as ordered. V... See more

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Rated 5 out of 5 stars

The website has a large range of items to chose from which meant I was able to find sanitary bins that were just the right size. I was able to pick up everything I needed in once place and it was de... See more

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Rated 5 out of 5 stars

Easy online ordering, clear descriptions of products, costs and expected delivery timeframes. Order was delivered on time and product is as described. Second time using Washroom Hub and on bot... See more

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Rated 5 out of 5 stars

Very swift delivery. There were only two online stores able to provide the product we needed, the other one being an American behemoth, so we went for Washroom Hub and are very satisfied.

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Rated 5 out of 5 stars

Great product and excellent customer service - sadly the delivery company let them down however the service from the team to track down the changing table was above and beyond especially Jade and Tris... See more

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Rated 5 out of 5 stars

These toilet rolls fit the holders perfectly. They are a very good price, with free postage and arrived within a few days. Perfect, will definitely buy again along with some of their other prod... See more

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Rated 5 out of 5 stars

We had some hand dryers delivered for the company wash rooms. Very easy to order, very quickly delivered and a brilliant quality product. Would recommend them to anyone and will definitely use them ag... See more

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Rated 5 out of 5 stars

Placed order over 2 weeks ago and they still haven't arrived as they were delivered to wrong address. Washroom Hub have investigated the problem and have issued a refund straight away, Jade in there... See more

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Rated 5 out of 5 stars

I placed my order for a Biodrier hand dryer on Tuesday and it arrived the next day! I’m very impressed by the efficiency of the delivery service. The product itself is fantastic and I will definitely... See more

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Rated 5 out of 5 stars

I needed an air freshner, that would last, as with pets the average air freshner scent wouldn't last. I have found these to be extremely efficient and the range of scents are perfect for any room.... See more

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Rated 5 out of 5 stars

Next day delivery included in the price. Great product ! I bought the double chrome set for home use and am using one for shampoo,the other for conditioner. It’s been admired by friends

Rated 5 out of 5 stars

Great website,super fast delivery, communication is great. Good selection of products at good prices. Will be using all the time. Keep up the good work😊

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Rated 4 out of 5 stars

Easy ordering and a very expedient delivery. Ordered Thursday delivered Friday Would have given five stars but for the fact that the expanding fixing bolt supplied comes with a hex bolt h... See more

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Rated 5 out of 5 stars

Ordered a couple of hand driers, spoke to customervservices for some product specifications, they were very helpful, delivery was next day. Would highly recommend.

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Rated 5 out of 5 stars

First time ordering through business, great quality products and will be using them again. Fast delivery, easy comms. Highly recommended!

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Rated 5 out of 5 stars

Excellent products and an excellent delivery team. During my orders, if l have any issues and call they always answer very well and also suggest alternatives. I like them

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Rated 5 out of 5 stars

Very happy with product, does exactly what it says. Excellent value. Delivery was fast and tracking accurate. Thank you so much, problem solved!

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Rated 5 out of 5 stars

Recently ordered from Washroom Hub, delivered quickly and when I messaged with a query, they were really helpful. Will be back with another order soon.

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Rated 5 out of 5 stars

Purchased a baby changing unit for our cricket club. The price was very good for what appears to be a good quality product. Delivery was next working day too. Would use again if we need anything el... See more

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Rated 5 out of 5 stars

Fast, efficient, the right things arrived in an appropriately sized and packaged box. Nothing else I could have wished for. Perfect service.

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Rated 5 out of 5 stars

Easy to use website, lots pf products, good prices, very fast delivery and a delightful followup call from Talia Holman. What's not to like?

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Rated 5 out of 5 stars

Well nowadays unless you can compete with Amazon lots of people don't patronise the outfit. But you were as good as Amazon for speed and efficiency, so well done you.

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Rated 5 out of 5 stars

Great service, from all the team, in particular Jade was very helpful with some follow questions i had. Would definitely use again.

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Rated 5 out of 5 stars

The dispensers from washroom hub was just what we were looking for and now they are fitted and working fine and a decent quantity as well

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Rated 5 out of 5 stars

Ordered a couple of gel dispensers and had a problem with them, they didn’t hesitate to replace them immediately, First class customer service.

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Rated 5 out of 5 stars

We ordered products from the Company as they were very competitively priced. The ordering process and payment were extremely easy, and setting up a business account for our charity was beyond simp... See more

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Rated 1 out of 5 stars

Product delivery was 2 days late despite getting a set time and day for delivery. No explanation has been provided by the courier who have directed me back to the seller. No response to email and th... See more

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Rated 5 out of 5 stars

I needed to order a new hand dryer to replace our old broken unit. I ended up ordering some other bits too. New dryer looks great on the wall. Fast next day delivery as well. 5*

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Rated 5 out of 5 stars

I needed a hand dryer next day delivery and it arrived the next day, in the morning, so I even had time to fit it before opening. Perfect score

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Rated 5 out of 5 stars

Product should do the job ok having done smle area need to order more,Also delivery service was excellent.

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Rated 5 out of 5 stars

Lovely customer service. They were so attentive and went above and beyond to help us with tracking our order.

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Rated 1 out of 5 stars

Order process was good and product arrived quickly. However, the baby changing station was not suitable for internal plasterboard walls. No where in the product description was this mentioned. I then... See more

Rated 5 out of 5 stars

The customer service team are excellent. Our Quench water cooler is exactly what we needed. Would recommend this company to anyone!

Company replied

Rated 5 out of 5 stars

Good service from start to finish. Great choices available on the easy to use website, competitive pricing and delivery on time.

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Rated 1 out of 5 stars

The hairdryers didn’t arrive when they said they would. I rang customer service and the lady’s response was did I want to cancel the order. I then had to rearrange the electrician!! I wouldn’t have o... See more

Company replied

Rated 5 out of 5 stars

Ordered on a Sunday and got delivered Tuesday. Well packaged, had to order more so I called and got to speak to someone within seconds, nice to speak to a human

Company replied

Rated 5 out of 5 stars

Products have always turned up on time and in pristine condition. Customer service is always excellent too, would highly recommend!

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Rated 5 out of 5 stars

Can’t fault this company and the product I purchased in any way.Very happy with service and quality of Airfresher and cartridges.

Company replied

Rated 5 out of 5 stars

Having a plumbing company and trying to get the materials on time can be a nightmare but yet again Washroom Hub plays a blinder "Thankyou"

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Rated 5 out of 5 stars

Amazing products and service. I had a few issues with delivery but the team resolved the issues quickly to ensure I had my items. Thank you so much.

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Rated 5 out of 5 stars

Purchased some air fresheners for our washrooms and they arrived next day. Would recommend!

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Rated 5 out of 5 stars

Bought some care home friendly air freshener, excellent product and service from Washroom Hub. Xxxx

Rated 5 out of 5 stars

My package came the day after ordering and I was really impressed with the quality of product, highly recommend.

Company replied

Rated 5 out of 5 stars

Excellent company. Easy to order and delivered in perfect condition the next day! Very happy and highly recommend.

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Rated 2 out of 5 stars

To be honest the delivery company fail 100%, the result it’s that we will not buy again. PS: Who hired that company it’s to blame on same way. It’s a 2 star company for a reason.

Company replied

Rated 5 out of 5 stars

Excellent customer service fast delivery and a great product. Just spray and leave and it does just that . I use it once a year and that's it .

Company replied

Rated 5 out of 5 stars

customer service was a great help when I ordered the wrong style of tap, easy to return and receive refund to order replacement.

Company replied

Rated 4 out of 5 stars

Product is good. Couple of slight marks on the bottom but works very well and fits with decor. Not cheap so I’m hoping for a long and useful life from it. Customer service responsiveness is exce... See more


Company details

  1. Appliance Store

Written by the company

Welcome to The Official Washroom Hub UK site. Shop for Hand Dryers, Hair Dryers, Washroom Dispensers, Bathroom Accessories and much more at the Washroom Hub.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to use

Easy to use.

Quick delivery and excellent customer service. 5 stars.

April 18, 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you for your review Sacha.

Rated 1 out of 5 stars

The hairdryers didn’t arrive when they…

The hairdryers didn’t arrive when they said they would. I rang customer service and the lady’s response was did I want to cancel the order. I then had to rearrange the electrician!! I wouldn’t have ordered their I didn’t need them, They were for a voluntary run charity!!
The response provided by Washroom Hub is not true, at no point did anyone offer any compensation for the service!!!!!

April 22, 2025
Washroom Hub logo

Reply from Washroom Hub

Good morning Clair,

It was a pleasure speaking with you this morning, I am just so sorry that it was not under better circumstances.

As promised a 10% refund has been applied to you immediately and I have raised a complaint to our management team in regards to your phone call with one of our service assistant team members. I truly apologise for any confusion and troubles caused and I thank you for your kindness throughout.

I hope you have a lovely day and please do not hesitate to contact our team should you require any further assistance.

Kind regards
Jade

Rated 5 out of 5 stars

Great Service

The process of using your website was quite simple and the delivery was fast even during the easter holiday

April 20, 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Oscar.

Rated 5 out of 5 stars

Very swift delivery

Very swift delivery.
There were only two online stores able to provide the product we needed, the other one being an American behemoth, so we went for Washroom Hub and are very satisfied.

April 2, 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Mike.

Rated 5 out of 5 stars

You won’t be disappointed

Can’t fault this company and the product I purchased in any way.Very happy with service and quality of Airfresher and cartridges.

March 4, 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review John.

Rated 5 out of 5 stars

Ordered on a Sunday and got delivered…

Ordered on a Sunday and got delivered Tuesday. Well packaged, had to order more so I called and got to speak to someone within seconds, nice to speak to a human

April 1, 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you for your review Mike. We are pleased to hear you reached our team with ease. Have a great day.

Rated 5 out of 5 stars

Excellent service

Great product and arrived on time. Packaged very well.

April 2, 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you for your review Tahmina. We are pleased to hear you are happy with your products.

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick. Good price. Good selection of air fresheners.

January 21, 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Paul. We are so happy to hear you are satisfied with our service.

Rated 5 out of 5 stars

Quality products

Quality products, fab customer service and quick delivery. Could not recommend more

April 1, 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Harriet. We are so pleased to hear you are happy with our service.

Rated 5 out of 5 stars

Excellent customer service and prompt…

Excellent customer service and prompt delivery. Thank you so much will be using you again soon

March 25, 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you for your review. We are so pleased to hear you are happy with your products and our service.

Have a great day.

Rated 5 out of 5 stars

Fabulous hands free soap dispenser

Fabulous hands free soap dispenser, fast and efficient delivery. I would highly recommend

March 20, 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you for your review Debbie. We are so pleased to hear you are happy with our products and service.

Rated 5 out of 5 stars

Great customer service and after sales…

Great customer service and after sales service. Will use again and highly recommend

February 27, 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you for your review Carole. We are thrilled to hear you are happy with our service and that you would use us again. Have a great day.

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