Waitly Reviews 474

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software Vendor

Written by the company

Waitly is a digital platform for fair and transparent waiting and interest lists in the housing market. Tenants and buyers can secure their place on waiting or interest lists with just a few clicks, track their position in real time, and receive automatic updates throughout the process. For landlords, property managers, and housing cooperatives, Waitly offers fully automated management of waiting and interest lists, including streamlined communication with applicants. Managing applicants has never been easier – enabling efficient handling, reduced administrative work, transparent communication, and a better experience for prospective tenants and buyers.


Contact info

4.2

Great

TrustScore 4 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

grossly underpowered server capacity

grossly underpowered server capacity. When new (larger) lists open the site crashes. Completely useless.

March 17, 2026
Unprompted review
Waitly logo

Reply from Waitly

Hej Jon

Tak for din anmeldelse og feedback.

Det er korrekt, at vi på tidspunktet for din anmeldelse oplevede nogle tekniske udfordringer, der forårsagede problemer med at tilmelde sig én specifik liste. Udfordringen er siden blevet løst, og vi har evalueret hændelsen internt, så vi kan forhindre lignende tilfælde i fremtiden.

Vi beklager naturligvis de gener, det medførte.

God dag fra hele Team Waitly😊

Advertisement
Rated 5 out of 5 stars

I recently reached out for assistance…

I recently reached out for assistance and was thoroughly impressed by Dagmar’s professionalism and promptness. Communication was clear, friendly, and solution-oriented—exactly what you hope for when contacting support. Her help made the process smooth and stress-free. Highly recommend!

August 13, 2025
Unprompted review
Waitly logo

Reply from Waitly

Hi Chiajonss

Thank you for taking the time to review Waitly and for the stars🌟🌟🌟🌟🌟

We are thrilled to hear that you received prompt and professional assistance from our support team. Communicating in a clear, friendly, and solution-oriented manner are values we strive to uphold in our support, so it is great to hear, that was your experience when contacting us.

Everyone from Team Waitly wishes you a great day🤗

Rated 5 out of 5 stars

Service i top.

August 5, 2025
Unprompted review
Waitly logo

Reply from Waitly

Hej Timba

Tak for din anmeldelse og de 5 stjerner🤩

Det er dejligt at høre, at du oplever, at vores service er i top.

Du ønskes en god dag fra hele Team Waitly🤗

Rated 5 out of 5 stars

The customer service is great on…

The customer service is great on handling inovices, refunds. etc. Very prompt and clear communication.

July 11, 2025
Unprompted review
Waitly logo

Reply from Waitly

Dear Ced

Thank you for taking the time to review Waitly 🌟🌟🌟🌟🌟

We are thrilled to hear, that you experienced a swift and clear reply when contacting our support team, and that they were able to help you with your inquiry regarding payment.

All of Team Waitly wish you a pleasent summer🤗

Rated 5 out of 5 stars

God professionel og hurtig ekspedition…

God professionel og hurtig ekspedition af Dagmar.

June 9, 2025
Unprompted review
Waitly logo

Reply from Waitly

Hej Michael

Tak for din anmeldelse🌟🌟🌟🌟🌟

Det er dejligt at høre, at du har modtaget god, professionel og hurtigt support.
Vi bestræber os altid på netop at yde god hjælp og besvare hurtigt på de henvendelser, vi modtager.

God dag fra hele Team Waitly🤗

Advertisement
Rated 5 out of 5 stars

Works great if you're also register with Danica pension fund

As a Danske bank customer and Danica pension fund, Waitly really does the job and sends out offers quite often, so I was able to find accommodation asap. However, I was not receiving any offers before registering through Danica on waiting lists, even though i was paying subcription. So I believe it will be slower or lower prioritized.

June 12, 2025
Unprompted review
Waitly logo

Reply from Waitly

Hi 👋

Thank you for the positive review and the 5 stars🌟

We are thrilled to hear about your positive experience with Waitly, that led you to finding accommodation🤗

In Waitly, we solely offer the platform where you can sign up on waiting/interest lists, and as such we do not prioritise certain users, whether paid subscribers or not.

The Danica Pension Fund lists are just for customers of the pension fund that fulfil certain criteria made by Danica Pension Fund.

A good day to you, from all of Team Waitly😁

Rated 5 out of 5 stars

Very convenient and clear instruction…

Very convenient and clear instruction to fill the application form and register.

October 28, 2024
Unprompted review
Waitly logo

Reply from Waitly

Hello Yankuba

Thank you for your review and 5 stars!

We are glad to hear that you found the registration process clear and convenient😊️.

Team Waitly wishes you a great day☀️.

Rated 5 out of 5 stars

A Quick replay and got it sorted out .

A Quick replay and got it sorted out .

July 15, 2024
Unprompted review
Waitly logo

Reply from Waitly

Hi Lena,

Thank you so much for your five-star review🤩️.

I'm pleased to hear that you experienced excellent service. We always strive to provide first-class service for our users. Thanks for the kind words!

Wishing you a wonderful day from the entire Team Waitly🤗️

Rated 5 out of 5 stars

Good and easily use.

May 16, 2024
Unprompted review
Waitly logo

Reply from Waitly

Hello Joanna

Thank you for your review⭐️⭐️⭐️⭐️⭐️.

We are happy that you had a great experience using our product and that you found it easy to use.

We wish you an amazing day!

Team Waitly😊️

Advertisement
Rated 5 out of 5 stars

5 stars

5 🌟

Great customer service.
Thank you Isabella ❤️

January 31, 2024
Unprompted review
Waitly logo

Reply from Waitly



Hello Ayesha

Thank you for your review.

We are happy to hear that you are happy with our customer service and that Isabella helped you🤗️.

I wish you a great day!☀️

Rated 5 out of 5 stars

Tak til Isabella og Waitly for meget…

Tak til Isabella og Waitly for meget god og hurtig service :)

December 21, 2023
Unprompted review
Waitly logo

Reply from Waitly

Hej Malou

Tusind tak for din anmeldelse.

Dejligt at du synes vores service er god og at du for hjælp hurtigt!

Vi ønsker dig en god dag:)

Rated 5 out of 5 stars

Super useful costumer service

Super useful costumer service! Thanks to Isabella, I got all my questions answered and solved!

October 26, 2023
Unprompted review
Waitly logo

Reply from Waitly

Hello Adam

Thank you for taking time to review Waitly. We are glad to hear that you have received the help you needed and that you are satisfied with our product.

Hava an amazing day!

Rated 5 out of 5 stars

Experience feelings

I had some issues with using the Waitley. And when I contacted Waitley, they were quick to give me feedback and actually resolved my issue.
Thanks to Isabella Nyhuus, she sincerely answered and solved my questions in an efficient and practical way.

September 7, 2023
Unprompted review
Waitly logo

Reply from Waitly

Hello Cinda

Thank you so much for your review and kind words. That means a lot to us.

Have nice day!:)

Advertisement
Rated 5 out of 5 stars

Isabella was very quick to reply any…

Isabella was very quick to reply any just very helpful in general.

August 31, 2023
Unprompted review
Waitly logo

Reply from Waitly

Thank you so much for your review Saga.

We appreciate your opinion a lot and are happy that we could help you out.

Have a good day!:)

All the best - Team Waitly

Rated 5 out of 5 stars

God service

God service 👍

August 20, 2023
Unprompted review
Waitly logo

Reply from Waitly

Hej Lene

Tusind tak for din anmeldelse og 5 stjerner.


Mange hilsner fra hele Waitly Teamet der ønsker dig en fantastisk dag!

Rated 5 out of 5 stars

Works absolutely smoothly

Works absolutely smoothly! The process is a lot better through this than if foreniger try to manage the sales process on their own. Would definitely recommend this to be used.

July 8, 2023
Unprompted review
Waitly logo

Reply from Waitly

Hello - Isabella from Waitly here. I would like to thank you for reviewing Wailty. We appreciate your kind words and recommendation!

Advertisement
Rated 5 out of 5 stars

As an official user

As an official user, I’ve been very appreciative of the change since Waitly took over the admin for the waiting list I’m on. It’s structured, user friendly and efficient! Highly recommend it

February 21, 2023
Unprompted review
Waitly logo

Reply from Waitly

Thank you so much Martina. We are very happy to hear that. Wish you a lovely weekend :-)

Rated 5 out of 5 stars

Super god og hurtig

Super god og hurtig, og løsningsorienteret service, tak for det.

January 8, 2023
Unprompted review
Waitly logo

Reply from Waitly

Det var så lidt Ulla. Vi er meget glade for at kunne hjælpe og mange tak for din anmeldelse :-) Hav en dejlig aften!

Show reviews in all languages. (474 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look