VRAI - Los Angeles Reviews 15

I bought a platinum ring from VRAI in early 2020 that recently warped (in 2026). They claimed it was normal wear and tear so I paid out of pocket for a repair in January. I got it back in late February and the ring bent again in the exact same spot within two weeks of normal daily wear. I do not wear it to the gym or do heavy lifting.

When I sent it back they refused to stand by their work. Instead of properly reinforcing the weakened platinum during the first repair they clearly just bent it back into shape. Now customer service wants to charge me another $85 for the exact same temporary fix.

Their lifetime warranty has too many loopholes and their paid repairs are inadequate. Save your money and take your ring to a local jeweler who will actually fix the metal permanently instead of trapping you in a cycle of repair fees.

Working with Elan was an absolute delight! He helped me choose the perfect diamond for my everyday necklace. Highly recommend visiting this LA location as they offer a wide variety of selections in-store.

I had the pleasure of working with Marielle. She was incredibly knowledgeable and meticulous with the selection process, finding my partner the perfect ring. As we live in Vancouver, we had multiple online consultations with her and the entire process was extremely smooth. Thank you again Marielle Redlin.

It seems like based on the reviews here, it heavily depends on the VRAI rep you work with. Christopher Mossman has gone overboard in helping get an engagement ring for my fiancé. He helped so much that I thought he took commission, but he doesn't. He has a lot of passion, and I commend him for that. The diamond I bought was the best quality I've seen compared to many other jewelers that I've shopped around with.

We had the pleasure of working with Paris Jackson-Harris. She was very nice, professional and accommodating. We are on the west coast and she zoomed with us (east coast time) which was very late for her. She picked a diamond for me that I love.

Debbie M.

We had an appointment with Christopher. He guided us through choosing the setting and the right diamond with a lot of professional knowledge. VRAI was the second store we shopped and because of the seamless process and impeccable customer service, we purchased the ring on the day of.

Christopher Mossman made the whole experience of buying an engagement ring extremely easy! He showed us different settings and diamonds, dove into the "4 C's", and answered all of our questions. I would recommend Christopher, this VRAI location, and their products to anyone.

I want to thank Elan for the professionalism, knowledge and easy process in helping me choose the perfect ring for the biggest question in life and love, Will You Marry Me.

I enjoyed the process of being able to see all the possible options and getting a better understanding on the 4 Cs of a diamond. Elan understand what I was looking for, the vision and what would fit best for my girlfriend.

I would recommend anyone to Elan and VRAI for the best, easy and straightforward experience.

I enjoyed being able to also go on their website and create a ring and see all the available options.

Christopher was a friendly and knowledgeable guide throughout the process! He was able to show me multiple styles and carat sizes, and explained the different diamond standards clearly.

I originally turned to VRAI to shop for an engagement ring for my fiancée. I made the mistake of ordering the ring size based on our rough estimates, and our estimated size turned out to be completely off. I told VRAI that I ordered the wrong size, but I really liked the diamond I picked out, so I asked if there was any way we could re-make the ring with the same diamond. They remade it for me completely free of charge.

Because of that positive experience, I went back to VRAI to purchase wedding bands. We knew the general style we wanted, but we decided to go in person to try on different sizes and thicknesses to see what worked. Elan was incredibly kind and helpful. I knew absolutely nothing about jewelry and had never worn a ring in my life, and Elan answered all my questions and helped me find one that went with the natural shape of my hand. My fiancée was super happy as well and found a wedding band that complimented the engagement ring.

We had the most delightful afternoon appointment with Elan. He’s so fun and personable - I absolutely trusted his guidance and insights. He is very open to exploring various styles and provides great knowledge about diamond selection. He truly made this special occasion extra wonderful!

Christopher has been great throughout the process. Very well informed and so patient! I came to him initially for the engagement ring and now we are shopping around for my ring and the wedding band. Absolutely recommend booking an appointment with him!

I had an exceptional experience with Elan at VRAI! Elan made the entire process smooth and enjoyable. He took the time to explain every aspect of diamond shopping clearly and patiently, ensuring I felt confident and informed. His expertise and thoughtful approach turned what could have been a stressful task into a delightful journey. I highly recommend Elan for anyone looking for guidance in finding the perfect ring!

My partner and I had an appointment with Christopher at the West Hollywood showroom.

Christopher was especially caring and attentive, as we began our journey looking for the ideal engagement ring. He gave us a clear and informative breakdown of the types of rings available, and pricing. And despite all the time we took looking at rings, he was not overly pushy to sell (which was very much appreciated!).

My fiance & I have loved everything about VRAI. From the design to the service, the experience they provide is stellar. We just checked the last box for our wedding to-do's getting our wedding bands, and Elan Baxter was our man for the job. His knowledge made us confident with our choices and his warmth & charm made us feel like we were royalty. Thank you Elan & thank you VRAI for making this chapter in our lives that much more memorable! Cheers! Ben & Leslie