V I T A G R A C E Reviews 608

DO NOT BUY FROM THIS COMPANY. I spent nearly £500 on clothes on the 5th May and my order still hasn’t been despatched. The customer service is abysmal: they take ages to get back to you and that if after telling them I am reporting them to my bank. It’s so stressful, I really wouldn’t bother.
I still don’t know if I will get my clothes.

If anyone is thinking of ordering from them. Don't. I placed an order during march. They said it will be shipped on the 10th may, then they said 25th of may. And now they don't have an answer to when they'll ship my order. They take ages to reply to an email and they keep stalling!!! I just want a refund!!! They’re very active on their social media but they definitely do not address their customers complaints! Everyone is complaining either on tiktok or instagram but they do not address their customers!! I will take legal actions if i do not get my items or a refund

Would now order from them ever again! Terrible experience… they had my item on pre-order without informing me. I asked for a refund and they refused even though the item hasn’t been made or shipped.

I ordered from may 9 until now no response

I wouldn’t rate this company I can’t believe they are atill in business
There returns policy is a disgrace what company this day and age you can’t return because it’s on sale .. not to mention the goods takes bloody ages to get to you

After waiting more than 3 months for my clothes, sending them numerous emails (with getting barely any response) i finally received the long awaited order..and guess what, by no surprise they look and feel very cheap and poorly made. Since I’ve experienced the most terrible customer service from Vita Grace I decided (for my own good) to not bother with return and just donate the clothes…Guys, for the price you pay don’t bother ordering from them, IT’S A TOTAL SCAM. There are millions of websites with pretty and quality clothes for this price or even less. I wish i was smart enough to read through online reviews before placing an order, so this is your sign if you are thinking about ordering from Vita Grace - DONT DO IT!!

Terrible experience, this website is a scam. I ordered on 12th of March for my wedding weekend in May, they did not ship my products and after numerous emails requesting a refund as the event had passed, they said this was not possible. It is now the end of May and I haven’t heard anything.

Terrible customer service and website. They claim to be high end design but deliver times are not as stated on their website, I have ordered a set over 20 weeks ago which was supposed to be delivered beginning of April and still to this date has not been delivered. Customer service do t respond to emails, I have sent over 10 emails with no response. I have asked for refund of my order can’t be delivered but unfortunately no response. AVOID ORDERING FROM THIS WEBSITE ITS A SCAM.

I placed my order with Vita Grace over a month ago and it still hasn’t been delivered. At this point, God knows if it ever will be. I’ve sent numerous emails asking for an update, but nobody responds. Completely unacceptable customer service.

Never order from this scam company!!

I had a terrible experience with Vita Grace. i placed an order and I wanted to simply return it bcs it doesn’t fit well. Their customer service is terrible they never respond to emails and to instagram msgs. i had to chase them for 3 weeks to receive a reply saying that it was a discounted item and that it is non refundable. Its such a SCAM. Those guys just want to have ur money and they dont even care if u will return back.. bcs u will never will. STAY AWAY FROM THIS

If anyone is struggling to receive a response from this company please file a consumer rights complaint with the Dubai Economy Tourism Consumer Rights Dept (DET) given that the company is registered in Dubai. Google DET consumer rights and file a complaint. This company needs to be stopped from taking money and not delivering. Do not order from them!! Their clothes are nice but they have the worst customer service and no guarantee of order delivery! It takes months to get a reply or refund sometimes!

SCAM. They state preorder items on the website. 2 weeks ago they took my money then I did not get any order confirmation. I thought something went wrong ordered one more time and requested a refund. They said they do no accept cancellation as this is a preorder item. So I have paid 2x and have nothing.

I placed order on 7th may and I still have not received my order and one is responding to emails.
I want ask if this a scam?

I have bought things from vita grace for a number of years. My most recent purchase was the laney set. I ordered it separately as the skirt was out of stock. It did take one part of the delivery to arrive.
However Jess kept me updated and I am so happy with how lovely it looks.
I haven't had to send anything back so can't comment on that.
If they can get the deliveries tighter would be my only suggestion to improve

Definitely the worst company, i don’t know how no one shuts them down! Ordered clothes 7 weeks ago and my order still hasn’t been shipped yet. Customer service doesn’t reply, and when they do its just a stupid apology for delay and nothing else…they don’t know when the clothes will be shipped and they don’t want to cancel order and return my money. I have never experienced such thing. Total scam!

DONT BUY FROM HERE!!! even paypal couldnt refund me, my coat came 3 times larger than the size displayed and they wont let me refund!! READ THE FINE PRINT!! all sale item can not be refunded!!!! it hidden, they don't tell you, you have to find it in the fine print

I wish I had checked Trustpilot before ordering from this company. Advertise as a high exclusive designer clothing company but the delivery longer than stated. Customer service appalling!! Don’t reply to emails - need to return won’t send QR code so I can return via DHL within 7 days so will be out of the return policy as going on holiday in two days. DO NOT order from them despite the luxury looking website.
Sizes not correct either - I’m a size 10 sent for Medium too tight but wouldn’t refund again we were away so didn’t get the parcel on time. Why I ordered again 18 mths late goodness knows but I did and sent for a large still too small!!!!

I ordered 240 worth of clothes on 20 April and paid for express air delivery. I contacted the company to ask where my order was and they said there was a backlog and my order wouldn’t even be shipped until 8th May! I asked for some kind of compensation (discount code or refund the shipping) and their response was “no, the shipping fee is paid to DHL”. Still not confirmation of shipping. AVOID AT ALL COSTS!

If I could give no stars I would. I placed an order for £508 and have received no emails nor have I been advised the items have been shipped. I’ve sent over 5 emails and received no response. I’ve initiated a charge back and reported them to the equivalent of Trading Standards in Dubai. I will do all I can to get my money back and shut this company down. Although I suspect they’re already in financial difficulties.

After ordering some outfits for the baptism of my baby and asking in advance the delivery frame , they delivered almost one month later than what they told me would be , plus as i wasnt at home due to the late delivery they didnt make the exception to let me return one of the orders.
Poor customer service plus