Vintageonfriday Reviews 183

I had 2 purchases from Vintage on Friday in the last 6 months and I experienced great support from the team, fast delivery and great quality of the bags! i love it! thank you!!!

I ordered a bag from this shop and never received it . They gave me someone else's tracking code , I alerted them immediately and I went back and forth via email with them, they repeatedly said they were not at fault and it was postal system problem. Thankfully I raised and escalated a case with PayPal and won , I should have done that sooner . They never took responsibility or apologised and fought to the bitter end causing me alot of stress ! Very dishonest in my opinion . I purchased the bag in Jan and only getting refund now in April !

I still have not received my refund.

This was my second order from your website.

On February 14th, I ordered a Christian Dior Trotter Monogram Saddle Wallet on Chain shoulder bag for €773, which, according to the photos on your website at the time of purchase, was supposed to include a zip wallet inside.

I was eagerly waiting for my order, and when I finally received it on February 26th, I was immediately disappointed. Upon opening the package, I noticed that the wallet, which was supposed to be included, was missing. Additionally, the strap was not the original one from the brand as expected, but instead a very cheap and short one that sat awkwardly and made the bag look inauthentic—something that was not mentioned anywhere on your website.

I contacted you immediately via email to report both the missing wallet and the issue with the strap. I was informed that I would need to cover the return shipping costs myself, which I find unacceptable for such an expensive product, especially without a prepaid return option. Nevertheless, I agreed to proceed with the return after being assured that I would receive a full refund once the item was delivered and checked back to you.

Next day on February 27th, I returned the bag via DHL at my own expense, paying €40. On March 6th, I forwarded you the DHL message confirmation that the package had arrived at its destination and after the email at 9:08 AM you delivered it.
As it was the end of the week, I didn’t want to bother and I waited patiently for an update.

On March 12th, I followed up via email regarding my refund, and I was asked to resend the tracking link—even though the package had already been delivered. I sent all the details again but received no response. I followed up again on March 13th and received no reply.
I also contacted you via Instagram, mentioning that I had seen another bag I was interested in purchasing but preferred to wait until this issue was resolved. My message was seen but ignored.

I sent another email on March 15th with no response and today, March 17th, I still have not received any response or refund.

I was promised that my refund would be processed the next days after delivering and that I would receive a confirmation. I never received it. Despite multiple reminders, I have not received any updates.

I am extremely disappointed with your customer service. This concerns a significant amount of money, and as a seller, you are obligated to issue refunds within 14 days, which has not been respected in this case.

I kindly request that my refund be processed immediately.

Very fast delivery and looks just like the pictures

great bags and amazing quality. love their collection.

I’m very satisfied with my order , tha bag was lovely ❤️ and the delivery was very fast! I absolutely recommend it thank you so much for the perfect bag ❤️

I bought a vintage Gucci bag and I’m super happy with my purchase. The bag arrived very quickly and its condition was exactly as shown in the photos. Beautiful piece and great service overall!

The BAG is Beautiful, as described, in a good shape. It arrived within a few days.

Im very satisfied with my order. Bag is beautiful as on the pictures. Delivery was very fast as well. I will order again.

Got great Gucci bag from this website, will definitely order again!

The bag was amazing and it arrived super quickly

the product is in perfect condition (as it was in the pictures and described). the delivery was super fast and the package was perfect!

I have ordered a Vintage Chanel bag but unfortunately the strap was shorter than I thought. I have informed VOF about this within the time frame of 14 days and send the item back. I haven't heard anything from them despite the package arrived on 11 August. So I have decided to send an email on 18 August to ask for confirmation and to issue the refund. They promised me they will issue the refund the next day and send me a confirmation. Never received it. After several reminders still no update until this day. I'm very disappointed in their customer service. This concerns big amounts and as a seller they should refund the money within 14 days which is not the case. I want my money back asap!!

very fast shipping! i love your coupons , product just as described!

I bought a Vintage LV tivoli and i‘m super happy. Amazing bag, looks like a new bag, only very tiny flaws on it. Fast shipping and also fast responses from the team.

Great expirience, loveeeeeee you!!!!!

Super response with any questions and my item came in better condition than described so definitely recommend!

I ordered a bag in March and was expecting it to come with an authenticity certificate — unfortunately, it didn’t. The certificate (after claiming for it) arrived about three weeks later and appeared to be made by them, which didn’t seem very reliable.

What’s more concerning is that the same bag I ordered has now been re-listed on their site with the same serial number. How is that even possible? I thought serial numbers were supposed to be unique.....