First time ordering from this company. Ordered some sink plug washers and advised it would take up to 5 weeks delivery They arrived in a week. Well done
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I did receive a item which I wasn’t satisfied with but this was resolved very quickly and I was issued with a discount code for the price of the item plus25% which was great top service
Company replied
I've ordered and paid, the e-mail order confirmation arrives a few minutes later. Looking forward to getting my order.
Company replied
the product was not as expected: it was labelled as ‘statue’ but it was only a picture - a nice one, but not 3d, only 2d. Shipping took quite some time. Customer service helped very well to find a s... See more
Company replied
Company details
Written by the company
Customer service: available 24 hours a day, 7 days a week via a live chat or a contact form: https://vicedeal.com/pages/service#/contact
Contact info
Hong Kong
- vicedeal.com
3.9
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE PRENTATION AND THE P3RICE
March 3, 2026
Unprompted review
Reply from Vicedeal
Hi Wilhelm Vossen,
Thank you for your review.
We’re glad you appreciated the presentation and the price, that’s always a great combination.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Order has been in "processing" for +15…
Order has been in "processing" for +15 days.
No communication apart from the original order & payment. I contacted the support chatbot which passed me to an employee. Turns out the item is no longer available. I requested a refund which was granted and received an immediate refund mail from paypall.
March 2, 2026
Unprompted review
Reply from Vicedeal
Hi Arnd Christiaansen,
Thank you for your review.
We’re sorry your order stayed in processing for so long and that the item turned out to be unavailable. We’re glad the refund was handled quickly, and we appreciate your patience in this situation.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Paid nearly £90 for a set of knives 6…
Paid nearly £90 for a set of knives 6 weeks later still no package company cannot give me any update on where it is they were supposedly shipped out 5 weeks ago but still nothing. Avoid this company at all costs
February 27, 2026
Unprompted review
Reply from Vicedeal
Hi Michelle Humphreys,
Thank you for your review.
We’re really sorry you’re still waiting after six weeks, we will investigate it. Please share your order details with us so we can check the shipment and support you properly.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
BUYING MADE EASY
March 1, 2026
Unprompted review
Reply from Vicedeal
Hi RAY BROWN , BIDLEA DAIRY,
Thank you for your review.
We’re happy to hear buying was made easy for you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Simple ordering and payment system
Simple ordering and payment system. If it ain't broke don't fix it.
March 1, 2026
Unprompted review
Reply from Vicedeal
Hi Derek Stormont,
Thank you for your review.
We’re glad you’re satisfied with the simple ordering and payment system.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Reply from Vicedeal
Hi Stephen Marshall,
Thank you for your review.
Nice and swift is always good to hear, glad everything went smoothly for you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi StephenMarshall,
Thank you for your review.
We’re glad you found the right product quickly and that the process was easy to use.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Jurgen Noppe,
Thank you for your review.
We’re happy you had a very good experience, that’s always great to hear.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Mrs L B Phillips,
Thank you for your review.
We’re glad the product was available and simple to use.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Straightforward
February 27, 2026
Unprompted review
Reply from Vicedeal
Hi Alexander McNeilly,
Thank you for your review.
Straightforward is exactly how we want the experience to feel.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Everything was straightforward and easy
February 27, 2026
Unprompted review
Reply from Vicedeal
Hi Eileen Wothington,
Thank you for your review.
We’re happy to hear everything felt straightforward and easy for you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Great system
February 27, 2026
Unprompted review
Reply from Vicedeal
Hi Duane Keogh,
Thank you for your review.
Great to hear you’re happy with the system, we’re glad it worked well for you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Finding something I never thought I…
Finding something I never thought I would be able to find, excellent price, excellent delivery,extremely pleased with product,
Thank you
February 16, 2026
Unprompted review
Reply from Vicedeal
Hi NEIL TOLLEY,
Thank you for your review.
We’re really pleased you found exactly what you were looking for at a great price and that delivery met your expectations.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Reply from Vicedeal
Hi Gavin Inglis,
Thank you for your review.
We’re happy you felt secure and safe while shopping with us.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Found a battery I wanted
Have not received the product yet, but online experience was straight forward
February 26, 2026
Unprompted review
Reply from Vicedeal
Hi Evan Vrysoulis,
Thank you for your review.
We’re glad the online experience was easy, and we hope your battery arrives soon without any issues.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
4wire. Fan motor
Couldn't find the fan motor I ordered anywhere else,and it works!
February 26, 2026
Unprompted review
Reply from Vicedeal
Hi Mr slingsby,
Thank you for your review.
We’re glad you found the fan motor you couldn’t get elsewhere and that it works perfectly. That’s always great to hear!
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Good price, quick delivery
February 12, 2026
Unprompted review
Reply from Vicedeal
Hi Paul Chautems,
Thank you for your review.
Happy to hear it worked out well for you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Reply from Vicedeal
Hi Filiz,
Thank you for your review.
We’re glad the buying process was fast and smooth for you. That’s always nice to hear.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Received the goods quicker than the…
Received the goods quicker than the estimated time of arrival. Received my screen protector within a week of order. This was a pleasant surprise.
February 19, 2026
Unprompted review
Reply from Vicedeal
Hi ttsirosoptusnet.com.au,
Thank you for your review.
We’re happy your screen protector arrived even quicker than expected.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Found a weird item and it works.
Ordered an item for a twenty-year old car, received it correctly in time, and it works.
February 25, 2026
Unprompted review
Reply from Vicedeal
Hi JP Fox,
Thank you for your review.
It’s great to hear the hard-to-find item for your car arrived on time and works as it should.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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