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Since 2016, VERA ITALY has been bringing the finest Italian leather handbags directly to discerning women across Europe and the UK. What started as a passion for authentic Italian craftsmanship has grown into a trusted destination for over 2,000 styles of genuine leather bags - from elegant everyday totes to sophisticated evening clutches. Every bag in our collection is crafted from genuine leather by skilled Italian artisans who take pride in their work. These are bags made to be beautiful today and cherished for years to come. No synthetic materials, no shortcuts - just real Italian leather and meticulous attention to detail. We believe luxury should be accessible. That's why we work directly with Italian manufacturers to offer exceptional quality at honest prices. And because we want you to shop with complete confidence, we offer free delivery and free returns across Europe and the UK. If a bag doesn't feel right, simply send it back - no questions asked. Thousands of happy customers have already discovered the VERA ITALY difference. They come for the quality and stay for the style, the value, and the service. Whether you're treating yourself or looking for the perfect gift, you'll find a bag that's made to last and designed to impress. Discover why women across Europe and the UK trust VERA ITALY.
United Kingdom
3.8
18 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I received my bag today. It is a quality, classic good bag. Good communication with customer service. Thank you!
Reply from VERA ITALY bags
Thank you so much for your lovely review! We're delighted you're happy with the quality of your new bag and that our customer service team could help.
We hope to see you again soon!
Reply from VERA ITALY bags
Liebe Kundin,
Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit der Qualität zufrieden sind. Wir freuen uns auf Ihren nächsten Besuch!
Herzliche Grüße,
Ihr VERA Team
I received excellent customer sevice when returning an unsuitable item. Highly recommended
Reply from VERA ITALY bags
Thank you, Alan, for your kind words.
We’re really glad to hear you had a smooth experience with our customer service during your return. Your recommendation means a lot to us.
Absolutely gorgeous handbag. Really happy with it. My daughter loves it too. I would definitely purchase another bag from Vera-Italy.
Reply from VERA ITALY bags
Thank you so much for your lovely feedback.
We’re delighted to hear you love the handbag and that your daughter does too. It means a lot to us, and we’ll be happy to welcome you back whenever you’re ready for your next VERA ITALY bag.
This is my third VERA bag and each one has been fantastic. The leather ages beautifully and they’re just the right mix of stylish and practical.
Reply from VERA ITALY bags
Thank you!
Great value for money and very elegant. It's become my everyday bag. Would be nice if shipping packaging was a bit more protetive, but the bag itself is gorgeous.
Reply from VERA ITALY bags
Thank you so much for your kind words! We're happy to hear you're enjoying your new bag every day. 😊 We’ll definitely take note about the packaging - thanks for the helpful feedback!
I really cannot recommend this company. I ordered 3 bags over a period of several weeks for comparison. The bags eventually arrived (later than stated, but they do come from Italy) and are quite nice quality but the company's return process is an absolute nightmare. They say they offer free returns which actually means you pay for the postage, send proof of postage and then (in theory) they refund you. I have had such a hassle getting my refunds. They say they have definitely transferred the funds to my paypal account (and indeed the original payment is marked on my account as refunded) but of 5 amounts due back only 3 were actually paid. In the end I had to get Paypal to investigate and have now received one of the bag refunds due but not the last postage refund. Don't be deceived by the friendly emails. They either have a very poor accounting system or are downright dishonest. Very disappointed in what I initially thought was a nice friendly company.
Reply from VERA ITALY bags
Thank you for your feedback. We're truly sorry to hear about your experience with the return process and refund timeline. We understand how frustrating this must have been and take your concerns seriously.
While we do refund return postage as promised, it seems there was a mistake in the final step of your case.
We’re constantly improving our service and your input helps us do better. Again, we sincerely apologize for the inconvenience caused.
Warm regards,
The VERA Team
I believe this company to be fraudsters. I ordered a bag which I was told would be delivered by Evri within 3 days. After 3 days Evri still had not received the goods despite Vera claiming they’d sent it to courier. They then said they sent via Royal mail and bag would be delivered within 8 days! After 11 days when I chased as Royal mail said they’d not received the goods, they then said they’d sent it by Evri!! The bag never arrived! With the help of my credit card company I received a refund. I do not recommend
Reply from VERA ITALY bags
Thank you for your review. We’re genuinely sorry for the confusion and delays you experienced.
Your order was shipped promptly, but unfortunately, the courier faced unexpected customs delays and high volume due to Black Friday—something outside our control. We're also sorry for the mixed messages regarding the shipping carrier; that shouldn’t have happened and we’ve taken steps to avoid such confusion in the future.
Kind regards,
The VERA Team
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