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Vending Sense Reviews 114

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The team are so helpful right from first point of sales through to the engineer who does the install. A breath of fresh air compared to our previous provider!

Rated 5 out of 5 stars

Super efficient team with everyone that I dealt with helping quickly and effectively A very easy install process and great machine

Rated 5 out of 5 stars

Vending Sense go above an beyond for the company's needs. They are extremely helpful and will make sure we get what we need. I've experience their turn around to be 24 hours or less and there is alw... See more

Rated 5 out of 5 stars

Vending Sense were responsive to all our queries and issues. When the engineer came to install our machine, the consumables had not arrived, but the engineer went and bought us coffee beans and milk t... See more

Company replied

Company details

  1. Coffee Machine Supplier
  2. Coffee Vending Machine
  3. Vending Machine Supplier

Written by the company

Vending Sense is transforming refreshment solutions for businesses across the UK, focusing on sustainability, food safety and employee wellbeing. Our mission is to create dynamic environments that fuel ideas, connect coworkers and nurture communities. With a proven track record of excellence, we supply businesses with sustainable equipment to power their teams, complemented by tailored workspace refreshment solutions from start to finish; from commercial coffee machines to vending machines and innovative micro markets. Our dedicated team is committed to supporting you every step of the way. Together let’s reimagine your workplace’s refreshment experience. Get in touch with us today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

114 reviews

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Rated 5 out of 5 stars

Great customer service

The team are so helpful right from first point of sales through to the engineer who does the install. A breath of fresh air compared to our previous provider!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Vending Sense

Vending Sense have been responsive and very helpful. We are happy with the machine and it's super easy to use and maintain.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been working with Vending Sense…

I’ve been working with Vending Sense for our office coffee and coffee machine needs, and I can’t recommend them enough. Fay, the lady I’ve been in contact with, has been absolutely fantastic. She’s incredibly helpful and always goes above and beyond to ensure our orders are accurate and delivered on time.

From coffee machines to accessories, she made sure we had everything we needed, and her customer service is top-notch. She’s always quick to respond and makes the entire process seamless. I truly appreciate the personal attention and support.

If you're looking for a reliable supplier for your office coffee needs, I highly recommend Vending Sense and definitely reach out to Fay!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Vending Sense go above an beyond for the company's needs. They are extremely helpful and will make sure we get what we need.
I've experience their turn around to be 24 hours or less and there is always cover if someone is away, or on annual leave. We have been with them for 4 years now and I have signed an agreement with them for a further 5 years. The relationship we have built is a good professional relationship and for me there is no need to go elsewhere.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with Vending Sense.

The team was always quick to assist whenever there was a fault or I needed to adjust my order.

Excellent customer support throughout.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

From start to finish the process was smooth and easy - really appreciate the sales, consumables and installation team who helped me from the beginning making this seamless

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Faultless

I have always enjoyed our service provided by Vending Sense. They are thorough, efficient and provide a faultless service with care.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly & Professional

From my first contact with Sienna at Vending Sense everything run smoothly and professionally. We received the quote quickly and the pricing was very competitive. Installation was quick and everyone was very professional. I would highly recommend this company.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Coffee Machines

After looking into companies that offer coffee machine leases Vending Sense was by far the best choice. I was put in contact with Sam and he has helped us arrange for machines to be put in all 23 of our stores. Every question i have had has been answered fully. After a trial with 2 machines it was clear this was something we wanted to invest in and everything has been amazing from day 1 . The team have been in contact constantly offering any support we need and helping us choose what is best for our needs. They include many maintenance extras all in one cost and no hidden fees witch was a big selling point for us.

November 19, 2025
Unprompted review
Vending Sense logo

Reply from Vending Sense

Thank you for the wonderful review! We’re delighted that Sam and the team could support you in rolling out machines across all 23 stores. It’s great to hear the trial went well and that our all-inclusive pricing and ongoing support have made the process easy. We’re always here if you need anything. Enjoy the coffee! ☕

Rated 5 out of 5 stars

Amazing service and product

I recently had a coffee machine in our new head office unit/warehouse space in Loughton by Vending Sense. Tara assisted and advised me all the way and was a massive help in me choosing the right product. Our staff are over the moon with the free, tasty coffee we are now providing the team, all thanks to Vending Sense.

November 3, 2025
Unprompted review
Vending Sense logo

Reply from Vending Sense

Thank you for your kind review! We’re so pleased the new coffee machine is a hit with your team. Tara will be delighted to hear your kind words, she loved helping you find the right solution. If you need anything else, we’re always here to help. Enjoy the coffee! ☕

Rated 5 out of 5 stars

Excellent

Excellent, from start to finish. Couldn’t recommend more.

October 24, 2025
Unprompted review
Vending Sense logo

Reply from Vending Sense

Thank you so much for your kind words. We’re thrilled to hear you had such a positive experience from start to finish. Providing great service and support is what we’re all about, and it means a lot to know you’d recommend us. We really appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

100% would recommend

I would highly recommend Vendingsense for any office refreshment requirements. The rollout across the sites was smooth and they’ve been quick to provide support when needed ever since. Our staff are all very happy with the improved facilities, thank you!

October 1, 2025
Unprompted review
Vending Sense logo

Reply from Vending Sense

Thank you so much for your kind words! We’re delighted to hear the rollout went smoothly and that your team is enjoying the upgraded refreshment facilities. It’s always our goal to make the process seamless and provide reliable support whenever it’s needed. We really appreciate your recommendation and look forward to continuing to keep your offices refreshed!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I recently purchased a coffee machine from Vending Sense, and I couldn’t be happier! From start to finish, the whole experience was outstanding. The team was friendly, knowledgeable, and helped me choose the perfect machine for my needs.

The coffee machine itself is fantastic — stylish, easy to use, and produces barista-quality coffee every single time. It’s made such a difference in our workplace (and mornings are much more enjoyable now!).

Delivery was quick, setup was simple, and the aftercare support has been brilliant. It’s rare to find a company that offers both great products and excellent customer service, but Vending Sense absolutely delivers on both.

Highly recommended to anyone looking for a reliable, high-quality coffee machine and a company you can trust! ☕️

October 17, 2025
Unprompted review
Vending Sense logo

Reply from Vending Sense

Thank you so much for your amazing review! We’re thrilled to hear you’re loving your new coffee machine and that our team made the process smooth and enjoyable from start to finish. It’s great to know it’s making a real difference in your workplace, that’s exactly what we aim for! We truly appreciate your recommendation and look forward to keeping your mornings fuelled with great coffee and great service.

Rated 5 out of 5 stars

5 star service

From the start when Daniel came out to show us the machine through to the install by Lee the service has been amazing all smooth running and they go the extra mile.

September 2, 2025
Unprompted review
Vending Sense logo

Reply from Vending Sense

Thank you for your kind review, we're thrilled to hear you have had a great experience with us.

Rated 5 out of 5 stars

Went above and beyond

Was really impressed with the proactive and friendly service. Moreover, I was impressed with the generosity of knowledge. I wasn't well-versed on the industry and this Account Director went above and beyond to offer quick and clear insight into the industry, and sought out the best deals for my company. Was also flexible around my busy schedule - looking forward to working with again.

August 1, 2025
Unprompted review
Vending Sense logo

Reply from Vending Sense

Thank you for your kind words! We’re so pleased you found our service proactive, flexible, and insightful. It’s great to know we could support you and your business, and we look forward to working with you in the future.

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