Upskillist Reviews 4,071

Reply from Upskillist

Mar 6, 2026

Dear Cynthia,

Thank you for sharing your feedback, and we are deeply sorry to hear about the incredibly difficult medical emergency your family and your nephew have been facing. We understand that personal health and family must always come first.

We would like to clarify the details regarding your purchase and the subsequent dispute. The $34.99 payment was for the "Course Toolkits," which include downloadable webinar slides, summary notes, and bonus video content. As these are digital assets that are made available for immediate download upon purchase, our policy—as outlined at the time of transaction—states that these materials are non-refundable once access is provided.

Regarding the billing dispute, when a chargeback is initiated, we are required to provide the financial institution with the relevant documentation, including the sign-up records and evidence of digital fulfillment. In this case, the bank reviewed the provided evidence and concluded that the transaction was valid and the digital goods were delivered as described, which resulted in the charge being maintained. We cannot dispute the transaction from our side.

While we understand that you have not had the opportunity to utilize the materials due to your current circumstances, they remain available on your account for whenever you are able to return to your studies. We wish your nephew a steady recovery during this challenging time.

Regards,
Upskillist Support Team

Reply from Upskillist

Mar 3, 2026

Hello Gerhard,

Thank you so much for your wonderful feedback! We are thrilled to hear that you are enjoying the structure of your course and finding the lessons easy to follow.

Our team works hard to ensure that complex topics are explained in an accessible way, so it’s great to know that the host’s delivery is hitting the mark for you. It’s also fantastic to hear that you feel well-supported by our team whenever you need assistance.

We wish you the best of luck as you continue through your modules. Happy learning!

Regards,
The Upskillist Team

Reply from Upskillist

Mar 3, 2026

Hello Val,

Thank you so much for your positive feedback! We are delighted to hear that you found the course modules excellent.

We look forward to supporting you as you continue your learning journey with us. Happy studying!

Regards,
The Upskillist Team

Reply from Upskillist

Feb 26, 2026

Hello Duwiti,

Thank you so much for your kind review! We are thrilled to hear that you found the course helpful and that you’ve been able to learn so much from it.

You can enroll in multiple courses with your free access. Just click on"browse" section to explore other courses.

We look forward to seeing you continue your learning journey with us. Happy studying!

Regards,
The Upskillist Team

Reply from Upskillist

Updated Feb 25, 2026

Dear Louis,

Thank you for sharing your feedback. We would like to address the points you've raised regarding your experience and our policies.

Regarding the course access, we would like to clarify that our "Lifetime Standard" membership provides comprehensive access to our primary professional library and faculty benefits. The specialized AI courses are also available for you to access in your account.

In terms of our refund policy, while we do outline a 14-day window in certain contexts, our terms—which are agreed upon at the time of purchase—state: "You acknowledge that you do not have a right to change your mind in respect of one-off purchase of digital content where we have provided, or started to provide, you with access to the relevant digital content." (Section 11, https://www.upskillist.com/terms/).

As a digital service provider, our fulfillment is automated. The moment your upgrade was processed, full lifetime benefits were activated and made available to you. Per our terms, once this digital content is delivered, we are unable to process a monetary refund.

We would like to resolve this by ensuring you have the exact learning materials you signed up for. Please reach out to our support team directly if you have any further questions.

Regards,
Upskillist Support Team

Reply from Upskillist

Feb 16, 2026

Hello Andre,

Thank you so much for the fantastic feedback! We are thrilled to hear that you are having such an "amazing experience" and that you’ve already gained so much knowledge halfway through your journey.

It’s great to see that the detailed explanations and resources are hitting the mark for you. We aim to go beyond the basics to ensure our students feel truly confident in their new skills.

Comprehensive Resources: We’re glad the extra materials are helping reinforce what you’ve learned in the lessons.

Continued Momentum: Being eager to "start learning again" is the best mindset for success. That drive is exactly what helps our students complete their diplomas and reach their career goals.

Since you are at the halfway point, you’ve already built a solid foundation! The second half of the course often dives into even more practical applications, so you have a lot to look forward to.

Regards,
The Upskillist Team

Reply from Upskillist

Feb 16, 2026

Hello Francine,

Thank you for providing such detailed and constructive feedback regarding our Nutrition course. We genuinely value students who engage deeply with the material, and we appreciate you pointing out these specific discrepancies.

We take your concerns regarding technical terminology and data accuracy very seriously.

Auditing Process: We aim for total alignment between our audio narration and visual slides. We have noted your feedback regarding the BMI formula and the "liters of blood" assignment question and have passed these details to our Academic Quality Team for an immediate audit and correction.

Terminology: Our narrators are selected for clarity, but we understand that in medical and nutritional fields, precise pronunciation is vital. We are currently reviewing our audio files to ensure that terminology is handled with the expertise our students expect.

Regarding the closed captioning, we understand how a "miss-translation" of an accent can be distracting. You actually do have the ability to disable this feature:

How to Turn Off Captions: While the video is playing, please look at the bottom right corner of the video player. You will see a small "CC" icon. Clicking this will allow you to toggle the subtitles off immediately.

It is encouraging to hear that you find the core of the course interesting, and we are committed to ensuring the presentation matches the quality of the information. Feedback like yours is essential for our evolution as a learning platform.

Regards,
The Upskillist Team

Reply from Upskillist

Feb 15, 2026

Hello Habib,

Thank you so much for sharing your experience! We are thrilled to be part of your career transition and to hear that you are finding the Data Analytics course so valuable for your professional growth.

It is fantastic that you are using this time to tap into new subjects. Data Analytics is a cornerstone of the modern job market, and expanding your expertise in this area is a brilliant way to stand out to potential employers.

Detailed Curriculum: We strive to keep our courses "neat and detailed" so that complex topics like data interpretation and visualization are easy to grasp.

Workload Management: We know that job hunting is a full-time task in itself, so we are glad our flexible scheduling is making it easier for you to balance your studies with your search.

Since you are at the beginning of your journey, remember that each module you complete adds a specific, tangible skill to your CV. We are here to support you every step of the way as you work toward that new opportunity!

Regards,
The Upskillist Team

Reply from Upskillist

Feb 12, 2026

Hello James,

Thank you for the fantastic feedback! We are thrilled to hear that you found the AI Prompting skills so powerful.

Mastering the art of the prompt is quickly becoming one of the most valuable skills in the modern professional landscape. It’s exciting to see you already looking forward to applying these techniques!

Immediate Impact: The ability to communicate effectively with AI can significantly boost your productivity and creative output.

Continuous Growth: As AI technology evolves, the foundational logic you’ve learned will serve as a permanent advantage in your career.

Since you enjoyed the AI skills and are eager for more, we have several advanced modules and related courses—like AI for Business or Digital Marketing—that dive even deeper into how these tools can be integrated into specialized workflows.

Regards,
The Upskillist Team

Reply from Upskillist

Feb 8, 2026

Dear Werner,

Thank you for sharing your feedback. We are delighted to hear that you found our training materials and resources to be of high quality.

To clarify our certification process, we provide full access to all video lessons and educational content for free during your subscription or promotional period. This ensures that the knowledge and skills are accessible to everyone.

The official certificates are considered premium add-ons. The fee associated with the certificate covers the administrative costs of verification, the secure hosting of your professional records, and the ability to download or share your digital credentials at any time.

We appreciate your perspective, as it helps us understand how to better communicate our model to our students. We hope the knowledge you gained in your course proves valuable in your professional journey.

Regards,
The Upskillist Team

Reply from Upskillist

Jan 29, 2026

Hello Miller,

Thank you for sharing your feedback. We completely understand your hesitation regarding payment security, especially when trying out a new service through a promotion.

We would like to clarify our registration process to put your mind at ease:

While many subscription services require a card upfront, providing payment details on Upskillist is entirely optional for the O2 Rewards promotion:

Skip the Card Step: During registration, there is a "Skip" or "Remind me later" option on the payment screen. You are not required to enter any card information to activate your 6-month free access.

Successful Registration: We have checked our records and can see that you successfully completed your registration without sharing any payment details. Your account is already active and ready to use.

No Hidden Charges: Since no card is linked to your account, there is no risk of being charged at the end of your 6-month period.

Since your account is already set up, you can log in right away and enroll in any course of your choice. You will have full access to all lessons for the next 6 months as part of your O2 reward.

We apologize for any confusion during the sign-up flow, and we hope you enjoy exploring our wide range of professional courses.

Regards,
The Upskillist Team

Reply from Upskillist

Jan 28, 2026

Dear Krunal,

Thank you for your follow-up review. We have noted your additional concerns regarding the transparency of our Lifetime membership and the technical issues you’ve encountered.

To provide further clarity on the points raised:

1. AI Course Methodology
Our ChatGPT and AI-focused courses are intentionally built using AI technology—including avatars and synthetic voiceovers—to demonstrate the real-world application of the tools being taught. While this format differs from our human-led courses (like Photography or Marketing), it is designed to showcase the current capabilities of AI content generation.

2. Lifetime Standard vs. Unlimited
We would like to clarify the structure of our Lifetime memberships to address your concern about "locked" materials:

Lifetime Standard: This tier provides unlimited access to view and complete all video lessons across our entire library for life.

Lifetime Unlimited: This premium tier includes everything in Standard plus all downloadable PDF toolkits and official certificates. The materials you are seeing as locked are the downloadable PDFs, which are an exclusive feature of the Unlimited tier.

3. Technical Performance
We sincerely apologize for the lack of progress tracking on your iPad. As previously mentioned, our technical team is investigating this bug specifically for mobile Safari users. In the meantime, we recommend trying a different browser (such as Chrome or Firefox) to see if your progress saves more effectively.

4. Refund Policy
Our refund policy is in place to ensure fair usage of our digital content. As your request fell outside the standard 14-day window and the digital "Lifetime" access had already been fully provisioned to your account, we are unable to deactivate the membership or process a refund.

We understand your disappointment that the AI courses did not meet your specific learning style. However, your lifetime access remains active for all other faculties on our platform, many of which feature the real-world tutors and practical demos you are looking for.

Regards,
The Upskillist Team

Reply from Upskillist

Jan 27, 2026

Hello Abubakar,

Thank you so much for your kind words! We are thrilled to hear that you enjoyed your learning journey and gained valuable knowledge from our courses.

Your success is our greatest motivation, and we are proud to have been a part of your educational experience.

Regards,
The Upskillist Team

Reply from Upskillist

Jan 23, 2026

Hello Simon,

Thank you for sharing your feedback. We understand that transparency regarding legitimacy and security is vital when choosing an online learning platform. We would like to provide some clarity to help you feel more secure in your decision.

Legitimacy and Recognition:

Independent Accreditation: Our courses are independently accredited by Upskillist. While we are not a university and do not offer government-regulated degrees (like Ofqual or NQF), our diplomas are professional credentials designed to demonstrate job-ready skills and a commitment to continuous professional development.

Global Community: We have supported millions of students worldwide in gaining practical knowledge in fields like Photography, Digital Marketing, and Graphic Design. You can find many of our alumni sharing their certificates and success stories on professional networks like LinkedIn.

Focus on Practical Skills: Our primary goal is to provide high-quality, accessible education that gives you the practical tools needed for personal growth or to enhance your CV in a competitive job market.

Payment Safety and Security:

Secure Transactions: Our platform uses industry-standard encryption (SSL) to ensure that your payment information is handled securely. We partner with established global payment gateways to process transactions safely.

Transparent Costs: We strive to make all optional costs (such as certificates or premium materials) clear. As a reminder, you can often complete the learning portion of our courses for free or as part of a trial without being required to make a purchase unless you want the formal documentation.

If you have any doubts, we encourage you to continue engaging with the free lessons first. This allows you to experience the quality of our teaching and the ease of our platform without any financial commitment.

We hope this information helps you feel more confident in continuing your studies with us!

Regards,
The Upskillist Team

Reply from Upskillist

Jan 20, 2026

Hello Pamela,

Thank you for sharing your feedback. We genuinely value your perspective as a Safelink customer, and we sincerely apologize if the structure of our offer felt misleading. It is never our intention to "dash the hopes" of our students, especially those looking to improve their circumstances through education.

We would like to clarify how the Safelink 60-day premium subscription is designed to work:

Mandatory vs. Optional: The core learning experience—including all video lessons, interactive webinars, and assessments—is completely free for the duration of your subscription.

Course Materials: While the downloadable PDF lesson slides and summary notes are priced at $35, they are entirely optional. You do not need to purchase these to attend the classes or finish the curriculum.

Certifications: Similarly, the official certificate (usually $35 per course) is an optional add-on for those who require formal documentation.

You can absolutely complete your chosen course and gain all the knowledge offered without spending a single cent. Our goal is to ensure that financial barriers do not stop you from accessing the information you need to advance your skills. Many of our students choose to take notes during the videos rather than purchasing the PDF materials to keep the experience free of charge.

Because we want to help get your studies back on track, please check your email inbox. We have sent a small "free gift" your way to assist with your learning journey and help remove some of the barriers you mentioned.

We hope you will reconsider giving the course a try, as the information provided can still be a powerful tool for your professional growth.

Regards,
The Upskillist Team

Reply from Upskillist

Jan 20, 2026

Hello Caryla,

Thank you so much for sharing your wonderful experience! We are thrilled to hear that you are enjoying your journey with us.

It is inspiring to hear that you are diving into the world of computers at 61. We specifically designed our platform to be user-friendly for students of all ages and technical backgrounds.

Ease of Use: We are glad you find the interface intuitive and that help is readily available whenever you get stuck.

Engaging Lessons: Our educators strive to make complex topics simple and engaging, so it’s great to know that the lessons are easy for you to follow and understand.

Please remember that as you continue through your modules, we are here to support you every step of the way. Never hesitate to reach out if you have a question or need a little extra guidance—no question is too small!

Thank you for being such a valued member of our community, Caryla. We look forward to seeing you in your next lesson.

Regards,
The Upskillist Team

Reply from Upskillist

Jan 16, 2026

Hello Louis,

Thank you for the fantastic review! We love your motto: "Learning is Earning." It is a great mindset to have, and we are honored that you’ve chosen Upskillist as your partner in upgrading your skills.

We are glad you are enjoying the interactive nature of our platform. We understand that life can be busy, which is why we prioritize giving our students the ability to go at their own pace. Whether you have a free hour in the morning or late at night, your lessons are always ready when you are.

Mastery over Pressure: We believe assessments should be a tool for learning, not just a final hurdle.

Retake Option: As you mentioned, if you don't succeed on your first attempt, you have the ability to take the test over. This ensures you truly grasp the material before moving forward in your professional development.

Thank you for being such a dedicated member of our community, Louis. We look forward to seeing which skills you decide to master next!

Regards,
The Upskillist Team

Reply from Upskillist

Jan 15, 2026

Hello Risha,

Thank you so much for the glowing review! We are delighted to hear that you’ve had such a positive start to your journey as a new student.

It is wonderful to know that our lessons and notes have been instrumental in helping you navigate your chapter assessments. We take great pride in making our content easy to understand and accessible for everyone, regardless of their starting point.

Since you are finding the notes helpful, remember that you can revisit them and re-watch the video lessons as many times as you need. This is a great way to reinforce what you've learned before moving on to your final modules.

We are so happy to have you as part of our learning community. Keep up the fantastic work with your assessments!

Regards,
The Upskillist Team

Reply from Upskillist

Jan 15, 2026

Hello Monique,

Thank you so much for your wonderful review! We are thrilled to hear that you are finding the classes informative and that you are enjoying the tests and explanations.

Platform Design: While we do not currently have a downloadable app in the App Store or Google Play Store, our platform is specifically designed to be fully mobile-optimized.

App-Like Experience: When you access the site via a web browser on your mobile device, it is engineered to provide the look, feel, and functionality of a high-end app.

Pro-Tip: Create a "Home Screen" Shortcut
To avoid logging in manually every time and to make accessing your courses even faster, you can create a shortcut that looks and acts just like an app icon on your phone:

Open our website in your mobile browser (Safari or Chrome).

Tap the "Share" icon (on iPhone) or the three dots (on Android).

Select "Add to Home Screen."

This will place an Upskillist icon on your phone's home screen, allowing you to jump straight into your lessons with just one tap.

We appreciate your feedback as it helps us continue to improve the student experience.

Regards,
The Upskillist Team

Reply from Upskillist

Jan 15, 2026

Hello Riana,

Thank you for your feedback! We are so glad to hear that you are enjoying the video lessons.

Enhancing the Learning Experience
We appreciate your note regarding the repetition. We often include a brief review of key concepts to help reinforce learning and ensure students fully grasp the core topics before moving forward. However, we understand your desire for a steady pace, and we will share your feedback with our academic team to help us strike the perfect balance.

Thank you for being part of our community!

Regards,
The Upskillist Team