Upplc Reviews 49

Excellent customer service regarding a replacement which turned into a refund. Everyone I dealt with especially Hussain and Katie were really responsive.

Provided me with a new set of scales which is hugely appreciated. Thank you

Beldrays "Live-Chat" Customer Service function is "OUTSTANDING". Tabitha efficiently asked, diagnosed, resolved ( most importantly ) & sent me a Replacement part immediately. Why won`t other Company`s recognise that empowering your service staff, to resolve niggles before they become complaints, actually ELEVATEs customers opinion of your Company even higher as a result.✔️👍😊
BELDRAY obviously honour a proper Customer Service philosophy which gives me confidence to buy from them AGAIN & AGAIN and Again .
. . . THANK YOU TABITHA and BELDRAY

Jeremy, West Yorkshire

The help I received from members of the staff was first class,from my first contact until completion. Recommend this company to anyone.

When a product fault occurred it was promptly and efficiently dealt with.

Stay well clear of these had a issue with faulty basket on a salter fryer which ended up with me getting burnt contacted them and sent fryer off came back nothing wrong with it (according to them ) but then offered me a full refund so accepted the refund provided the details they requested to process refund 8.days later still nothing from them having been.told would be contacted by hsbc via txt or email to.complete the refund with in 3 working days will .now be contact a solicitor

Madison dealt with my delivery issue supportively and with empathy..excellent customer relations showcased here 👏👏👏👏👏
Unfortunately I pressed email copy of conversation with my new delivery order number on as
instructed but nothing happend and lost copy of our conversation..🤦

They honoured the guarantee with professionalism.

This ultimate products service is a good company! The one person that got back to me straight away and made things 100% easy for me with my refund inquiry was HOLLY, she is not only the best person to deal with but also the person that sorts things out in an instance!Thanks Holly 🫶

A pretty complicated process to get a refund but very helpful staff in explaining the nuances of the process.

I bought a kettle 18 months ago and forgot to register for the extended warranty (2-year) - my mistake. We started using the kettle 6 months ago and the on/off switch is now faulty. Salter (UP) will not replace. Waste of money!
UP refunded my money so have redeemed themselves in my eyes.

Amazing customer service. Very quick response and solved my issue straight away. Thank you!

I bought a Colour changing Kettle from Lidl 2 years ago, which had a 3 year extended warranty. There was a fault with the kettle that kept tripping the electrics. When I contacted Lidl customer service they sent me a link for Ultimate Products UK. I sent an email and they responded the next-day. Sophie wanted details which I provided after a few emails Madison contacted me and wanted some more details about the kettle warranty registration which I thought I had done. Madison could not find it but sent me an email saying as a gesture of good will they would replace the kettle. She said it would be delivered 3 to 5 working days, it arrived the next-day. Madison is simply the best customer service employee I have dealt with.

Quick and very helpful service

I had an issue that after a bit of back and forth was resolved to a way better solution than I expected.
I am always impressed when a customer service team takes a customers comments on board and make a decision on what they are presented with.
Another thing was that I would rather pick up a phone to discuss things so as to get a quicker solution and find emails frustrating waiting on a response. Not the case here though, they were very quick with responses!
Very happy customer

Faulty kitchen scales, Salter, replaced under guarantee quickly and without fuss. Excellent level of service, thank you very much.

I did find it difficult at first to start the chat but eventually I was put through to Sowdha who was very helpful and patient. Hopefully the issue will be resolved with my Beldray Window Vac when I receive the new charger. Sowdha also advised that if the problem still persists to contact them again.

Unfortunately my Salter Evo kitchen scales developed a fault, not sure why, but they just stopped working. Luckily, I still had my John Lewis receipt from three years ago. Salter have sent out a like for like replacement, so I’m very happy with the service I’ve received. Thank you.

My query was met with a lovely attitude. I felt as if my problem was taken seriously and they were not out to avoid providing a replacement. They only took 48hrs to make a decision and the replacement tray was on its way. This care has made me feel I will again look for a Salter product.

As a PS re earlier review on one of this companies products BELDRAY IRON, I would just like to add the following regarding my complaint. This matter was somewhat protracted but nevertheless, this company did refund me the full amount eventually, cost of this iron. Guaranteed for 3 yrs but broke down after 12 months.After contacting this company and the exchange of few emails, altho they invalidated the guarantee as they reported i did not register it, they did finally agree as a token of goodwill, to refund me. I recd that refund today. Thank you