Universal Windows Direct Reviews 

The crew worked hard, and windows looked very nice at end of installation, Iwas disappointed with the large gaps there was around the new windows, but while watching them they seemed to do a good job of sealing up any gaps the windows had, overall for now I believe the windows will do the job of keeping warm,and cool air in the home, cosmeticly the windows look much better than the original windows.

Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointment for my wife who is temporarily physically challenged for a while or face a 1% charge per day for install date.

Our rep was Noe Jaime-Gomez. He was both friendly and professional, helping us with what we could expect from the on-going process. Definately a five-star rep.

Update, I see if show this related to the Cleveland branch. This happened in St. Louis.

Sales was good, installation and service has failed terribly. We purchased replacement windows for all our windows. The windows came in about the time we were promised. Things went down hill from there. 2 gentlemen came to do the install and replaced all but our large picture window. When we saw that they started cleaning up we questioned the large window and the response was their trailer was broken and they couldn't bring the window, but would have customer service contact us with a schedule date. Well guess what, we never received a call so we followed up. 3 different times we scheduled the install and each time they cancelled the day of for different excuses. Finally I get a call to set up a time to install just to get a call back to let me know the window is now damaged. I requested pictures of the damage to see how severe and yes it was bad. I was asked if we wanted to have the damaged window installed and replaced after the new window was ready which I declined. Finally the new window was available and a different installer came and did a great job. We found that the screen had a couple of tears in it and he requested a work ticket to replace. Several weeks later a technician came to replace only to find out the screen was the wrong size. He again took the information off of the tag to make sure he had the correct size and once again never heard from the service department as to when we would receive the replacement. Fast forward to today, I contact customer service to again request a replacement screen just to be told the screen is under warranty but they would charge $150 dollars for a technician to install. Unfortunate for the young lady that set up the call had to listen to my rant of disappointment with her company and the promises that were made. She has waived the charge as she states "this one time" When I purchased the windows the sales man as well as all the installer stated the screens were under a life time warranty. no one ever mentioned a $150 charge to install. Lesson learned, make sure to ask about if a no charge life time warranty is truly that.

I have used universal windows many times it is a great window and the installers were very fast.

Ordered the windows. Look great. Wish I would have ordered the other window to complete my room with new windows. Took a little long to get but they came in and were installed within that week. The installers were professional and did the job so quickly. Cleaned up the messes. The caulk job was pretty good just needed a touch up in some corners. My windows are beautiful.

Jason and Jaime are really great at what they do....true professionals!

Terrible experience. My windows were partially installed 4 weeks ago. They did not have enough material to complete the trim/flushing on the outside, so they told me it would be a few days till someone could come out and finish the job. Two weeks later, they called me and told me it would be a month till they could get someone out to finish the job. They have the material, but all their appointments are booked. So instead, they feel it is appropriate to leave partially installed windows exposed to the environment for a month plus. With the unpredictable weather, they may find themselves with some legal issues if damage is done to the house. But they would not know since no one answers the phone unless you are interested in buying windows!! Oh, and they already received 90% of the payment.,, so they do not care I highly do not recommend. Avoid at all costs!!!

7/24 update: There has been zero response from UWD, and I still have partially installed windows with the exterior exposed. The response below is a straight-up lie. I have not heard from UWD for weeks.

Very smooth and installation was faster than expected!! We are so happy with our new windows!

Mike Brunswick was great. Fixed the minor issues we had, replaced the damaged screen.

Isaia did a great job on installing our screen door!

Wonderful company to work with. John was very knowledgeable and answered all my questions. I cannot wait for my new windows to arrive. Thank you for helping make my home more energy efficient and saving me money!

Isaic was on time and very efficient in replacing my window screen. He was professional and knowledgeable. My experiences with Universal Windows Direct have all been great, from window installation to repair.

Dan was very pleasant with good info that we loved. Thank you for the pleasure of meeting a good man

Chase did an amazing job measuring our windows and door!

Very professional knowledgeable and Patient.

Chase was very thorough in assessing our issue. He showed understanding and concern. Thank you!

Ben Drake and his team were fantastic. They got the job done in 3.5 hours. They cleaned up after themselves. They were all very professional.

1 star for showing up for the install. In all, 22 windows, a door, picture window, screen and 2 main frames are defective for various reasons. Was threatened by Cary, through the tech, final 10% payment was still required or I lose the warranty. Have 16+ hours cleaning butyl off windows....not counting black fingerprints on most window casings. Hours on phone with CSR. They offered replacements in approx 2 weeks, but changed it to 6 weeks. Wasn't prepared to clean up screws, foam, black butyl off carpet, couch, yard, etc. Asked for, but no received no commitment for restitution or discount at this time. Small sample of pics attached

Jim H was on-time, efficient and very personable. He was thorough with his measurements and explanations. I would highly recommend.