Very Good Service Overall although we didn’t decide to book on this occasion due to dates issue. IA will be booking very soon. Brother Ali Shan has been very prompt & efficient in following re... See more
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Review summary
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Assalamualekum, excellent service given by Husnain, he arranged Umrah visa, with out any hastle with in 12 hours . Which is great. He stays in touch to keep us upto date for any upcoming offers. Wh... See more
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I had a great experience booking my Umrah through Umrah Express. They offered excellent value for money and were very flexible when it came to hotel options, making sure everything suited our need... See more
Company replied
I was very happy with the services provided by Salman, he didn't put any pressure on me and was flexible to make any tweaks. Although I didn’t book my Umrah through Umrah Xpress, I’ve seen what they... See more
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Company details
Written by the company
A responsive customer service team available around the clock to address any queries or concerns. Striving to deliver a seamless, enjoyable, and spiritually fulfilling experience for all pilgrims. For an enriching and rewarding holy journey, entrust Umrah Xpress Travel as your steadfast partner in fulfilling your Islamic Obligations.
Contact info
St Michael Church Hall, Chamberlain Walk, B66 3BD, Smethwick, United Kingdom
- +44 20 4553 7587
- info@umrahxpress.co.uk
- umrahxpress.co.uk
4.8
Excellent
170 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ghani assisted my call
Ghani assisted my call, he was very professional and helpful. He gave me excellent advice and tailored a package to suit me and my family. Thank you Ghani, In sha Allah will definitely use you again.
June 2, 2026
Unprompted review
Reply from Umrah Xpress Travel
Dear Valued Customer,
Thank you for taking the time to share your experience with us.
We are delighted to hear that Ghani was able to assist you professionally and provide helpful advice in tailoring the perfect package for you and your family. At Umrah Xpress Travel, we take great pride in offering personalized service to ensure every customer's needs are met with care and attention.
Your kind words will be shared with Ghani, who will be pleased to know that his efforts made a positive difference to your journey planning.
We truly appreciate your trust in Umrah Xpress Travel and look forward to serving you and your family again in the future, In Sha Allah.
Thank you for choosing us.
Warm regards,
Umrah Xpress Travel
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I had an excellent experience with this…
I had an excellent experience with this Umrah travel agent. Their customer service was outstanding from start to finish. They responded to all my queries immediately and were always helpful, professional, and courteous.
The Umrah package was very affordable and offered great value for money without compromising on quality. Everything was well organized, making the entire journey smooth and stress-free.
I highly recommend this travel agent to anyone looking for a reliable, responsive, and budget-friendly Umrah package. Thank you for making our spiritual journey so comfortable and memorable.
June 6, 2026
Unprompted review
Reply from Umrah Xpress Travel
Dear Valued Customer,
Thank you so much for your kind words and wonderful feedback.
We are truly honored to have been a part of your spiritual journey and are delighted to hear that you had an excellent experience with Umrah Xpress Travel. Providing outstanding customer service, affordable packages, and a smooth, stress-free travel experience is always our top priority.
Your appreciation for our team's responsiveness, professionalism, and dedication means a great deal to us. We strive to ensure that every pilgrim can focus on their worship and spiritual goals while we take care of the travel arrangements.
Thank you for placing your trust in Umrah Xpress Travel. We look forward to serving you and your loved ones again in the future for Umrah, Hajj, and other travel needs.
May Allah accept your Umrah, bless you abundantly, and grant you many more opportunities to visit the Holy Cities.
Warm regards,
Umrah Xpress Travel
Zahrah was really helpful
Zahrah was really helpful. When we mention those who go above and beyond, this is what Zahrah did. The customer was always here priority, to give me thr best deal possible for my needs. Great asset to the team.
May 14, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that Zahrah was able to assist you and provide the best deal for your needs. Going above and beyond for our customers is what we strive for at Umrah Xpress Travel, and we’re proud to have Zahrah as part of our team.
We truly appreciate your support and look forward to serving you again in the future. May Allah accept your Umrah and grant you a blessed journey.
Reply from Umrah Xpress Travel
Thank you for your kind words! At Umrah Xpress Travel, we always strive to understand our clients’ needs immediately and provide a smooth, hassle-free experience. It was our pleasure to assist you, and we look forward to serving you again for your future journeys.
I was great experience with Mr salman…
I was great experience with Mr salman so helpful and easy.
May 9, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you for your kind words! We’re delighted to hear you had a great experience with Mr. Salman. At Umrah Xpress Travel
we always strive to provide helpful and easy service to all our valued customers. We truly appreciate your feedback and look forward to serving you again in the future!
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Very good help from brother Salman
Very good help from brother Salman , very helpful and professional advice on point, no pressure on anything let me take my time with everything and I will use this firm again and recommend them to all my friends and family
May 7, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and trust in Umrah Xpress Travel. We’re truly pleased to hear that Brother Salman was able to assist you with helpful and professional advice while giving you the time and comfort to make your decisions without any pressure.
Your recommendation means a lot to us, and we look forward to serving you, your friends, and your family again in the future. May Allah bless your journey and accept your Umrah.
Excellent service
My experience with dealing with Salman of Umrah Xpress was excellent.
He was extremely helpful in providing packages that matched what my wife and I requested.
April 26, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you for your kind words and for choosing Umrah Xpress Travel.
We are delighted to hear that you had an excellent experience with Salman. Providing personalized packages and ensuring our customers’ needs are fully met is always our top priority, and it’s wonderful to know that you and your wife were satisfied with the service.
We truly appreciate your feedback and look forward to assisting you again in the future for your travel needs.
Warm regards,
Umrah Xpress Travel
We recently went to Umrah with Umrah…
We recently went to Umrah with Umrah Express and brother Waheed sorted the complete package at short notice. He was available for any queries we had and responded straight away. I was very pleased with my whole Umrah journey Alhumdulillah and would highly recommend them .
Yasmin and family
April 1, 2026
Unprompted review
Reply from Umrah Xpress Travel
JazakAllah Khair for your kind words and for trusting Umrah Xpress Travel with your blessed journey. We are truly delighted to hear that you had a smooth and fulfilling Umrah experience, Alhamdulillah. Brother Waheed and our entire team always strive to provide the best possible service, especially at short notice, so your appreciation means a lot to us.
We pray that Allah accepts your Umrah and grants you many more opportunities to visit the holy cities. We look forward to serving you again in the future, InshaAllah.
Warm regards,
Umrah Xpress Travel
Excellent service from start to finish
Excellent service from start to finish. Everything was handled professionally, and whatever was promised was delivered exactly as said, making the whole journey smooth and stress-free.
Brother Ahmed was very helpful, always responsive and supportive throughout. Communication was clear, and all transport arrangements were well-organized and on time.
Highly recommended for a reliable and hassle-free experience.
Ali H Gorssi and Family
March 29, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and for trusting Umrah Xpress Travel with your journey. We are truly delighted to hear that your experience was smooth, stress-free, and met your expectations from start to finish.
Your appreciation for Brother Ahmad means a lot to us we’re proud to have team members who are dedicated to providing responsive and supportive service throughout the journey.
It was our honor to assist you, and we look forward to serving you and your family again in the future, InshaAllah.
JazakAllah Khair for your recommendation.
Warm regards,
Umrah Xpress Travel
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Great service would recommend
So i booked with umrah xpress, Hina dealt with my booking and she was great and when she was out of the office i spoke to Ahmed who was equally amazing. They alwys responded to my enquiries at all hours of the day, i enquired alot and they patiently dealt with me and answered me. I took my elderly parents and children and they got me a good deal, we unfortunately got caught up with the war situation in the middle east and our flights got cancelled a week before we were set to go, but Hina found me some flights via Istanbul with another airline with a small additional charge per person and we flew 2 days before we were supposed to go but alhamduliallah as i almost didnt get to go and now iv been we landed on eid day and we returned and even from Saudi Hina was replying to my message's about the hotel/transfers etc. Great company 100% recommend and i will be certainly using them again in the future if im destined to go back. We had 3 hotels in total, number 1 was voco, nice hotel but around 30 mins walk to the haram so was hard. We then switched to Emaar grand which was a 20 min walk atleast it was outdated and the staff were rude and not helpful. Our medinah hotel was Saja al madinah which was amazing, so close to the masjid from the back women's entrance the breakfast buffet was the best from the 3 and they had a microwave in reception so i used it for my littles ones food. Again booking with this company is highly reccomended you wont regret it. I got my transfers included in my package the company was good but the drivers were a bit rude, picked us late everyday again and just kept fishing for tips this was no fault of umrah xpress, u have bad and good experiences with everything.
April 2, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for taking the time to share such a detailed and heartfelt review of your experience with Umrah Xpress Travel.
We’re truly pleased to hear that Hina and Ahmed were able to support you so well throughout your journey. Providing timely responses, patience, and dedicated service especially for families traveling with elderly parents and children is something we take great pride in, so your kind words mean a lot to our team.
We also sincerely appreciate your understanding during the unexpected flight disruptions due to the situation in the Middle East. We’re glad Hina was able to arrange an alternative in time and that, Alhamdulillah, you were still able to complete your blessed journey and arrive on Eid what a special moment.
Thank you as well for your honest feedback regarding the hotels and transfers. Your insights are extremely valuable and will help us continue improving our services and partner selections moving forward.
It was truly our honor to assist you and your family. We look forward to serving you again in the future, Insha’Allah. May your Umrah be accepted and bring continued blessings to you and your loved ones.
Thank you for your patience
Thank you for your patience, transparency and excellent service. My hotel was close to the haram, flight was on point as well.
April 1, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and positive feedback! We're truly delighted to hear that you had a smooth journey and that your hotel location and flight met your expectations.
At Umrah Xpress Travel, we always strive to provide a comfortable and hassle-free experience for our valued guests. It was our pleasure to serve you, and we look forward to assisting you again in the future.
May your Umrah be accepted and bring you peace and blessings. 🌙
Reliable, Kind & Professional Service Every Time ,Thankyou Waheed – Highly Recommended
I had an excellent experience with Waheed who dealt with our tickets travel dates.. Due to my son's situation, I had to cancel our tickets , which was not an easy to deal because of 1 week margin.
Waheed was incredibly understanding, patient, and professional throughout the whole process. He handled the cancellation smoothly and arranged the refund without any hassle, which I truly appreciated during such a stressful time.
His kindness and genuine support really stood out, and it made a big difference for me and my family. It’s rare to find someone so reliable and caring in customer service.
I would highly recommend his services to anyone. Thank you once again, Waheed, for your help and understanding.✨️🙏
March 23, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your heartfelt feedback.
We are truly sorry to hear about your situation, and we sincerely hope your son is doing better now. At Umrah Xpress Travel, we understand how unexpected circumstances can arise, and we always strive to support our customers with compassion and flexibility during such times.
We are especially proud to hear about Waheed’s professionalism, patience, and dedication. Your kind words mean a lot to our team, and we will be sure to pass along your appreciation to him. Providing reliable, caring, and stress-free service is exactly what we aim for, and it’s wonderful to know we could make a difference for you and your family.
Thank you again for your trust and recommendation. We are always here for you whenever you need us.
Warm regards,
Umrah Xpress Travel
I would definitely recommend Umrah…
I would definitely recommend Umrah Express for hajj & umrah packages. They were very professional and have alot of options to choose from. They offer fully comprehensive packages to tailor your needs. The customer service agent I freshly with, Haram was very kind and accommodating to my requirements. 10/10 service. I will definitely use them again in the future.
March 30, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and for choosing Umrah Xpress Travel for your Hajj & Umrah journey. We are truly delighted to hear about your positive experience.
It means a lot to us that you found our packages comprehensive and flexible to suit your needs. We’re especially pleased to know that Haram provided you with excellent service your appreciation will definitely be shared with her.
Your satisfaction is our top priority, and your feedback motivates us to continue delivering the highest level of service to all our valued customers.
We look forward to serving you again in the future. May your عبادات be accepted and your journeys always be blessed.
Warm regards,
Umrah Xpress Travel
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Very helpful and kind team of staff
Very helpful and kind team of staff.
Been very helpful through out my 15 days trip
March 21, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you for your kind words! We’re delighted to hear that our team was helpful and supportive throughout your 15-day trip.
It was our pleasure to assist you, and we look forward to serving you again in the future. May Allah accept your Umrah and bless you always.
Umrah 2026
Thank you for the package for Umrah Ali. Everything went smoothly and most importantly Everything was booked without any problems. Umrah express is a lovely travel company to go with. They always reply and are very patient.
March 30, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and for trusting Umrah Xpress Travel with your Umrah journey. We’re truly delighted to hear that everything went smoothly and met your expectations.
Your satisfaction is our top priority, and it means a lot to us that you appreciated our service, communication, and support throughout the process. We always strive to make every journey as comfortable and stress-free as possible.
We look forward to serving you again in the future, InshaAllah. Please keep us in your prayers.
Warm regards,
Umrah Xpress Travel
First umrah
Umrah express has been very attentive to all my needs and provided solutions to all my concerns. Haram has been very helpful every step of the way providing reassurance with all logistics given It was our first family umrah. Alhamdoullilah all went well. I would recommend them, they were not forceful and genuinely helping people on this spiritual journey.
February 12, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind and heartfelt words. We are truly honored that you chose Umrah Xpress Travel to be part of your first family Umrah journey.
It means a lot to us that our team could support you every step of the way and provide the reassurance and assistance you needed. Alhamdulillah, we are delighted to hear that everything went smoothly and that your experience was a positive and memorable one.
Your recommendation and trust motivate us to continue serving our guests with sincerity, care, and dedication. May Allah accept your Umrah and grant you many more opportunities to visit His blessed house.
Warm regards,
Umrah Xpress Travel
I made an enquiry at Umrah Xpress…
I made an enquiry at Umrah Xpress Travel. I spoke to Ahmad. He was very polite, patient and professional. He dealt with my enquiry and was very helpful. I would 100% recommend Umrah Xpress Travel. Keep up the good work.
March 11, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Ahmad provided you with polite, patient, and professional service while assisting with your enquiry.
At Umrah Xpress Travel, we always strive to deliver the highest level of customer care, and your recommendation truly means a lot to us. We will be sure to pass on your appreciation to Ahmad.
We look forward to serving you again in the future. May your journey be blessed.
Warm regards,
Umrah Xpress Travel
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Umrah Trip Experience and Appreciation To Brother Salman
Alhamdulillah, I had a very good Umrah trip with my family. I booked my package through Umrah Express, and the overall experience was excellent. Whenever I had any question or issue during the trip, the Umrah Express team was always available to help.
We were provided with private transport and a large comfortable car where all our luggage fit easily with the family. The hotels and breakfast in both Madinah and Makkah were very good and comfortable.
A special thanks to Brother Salman, who put in a lot of effort to arrange my Umrah package. I spoke with him for almost 6–7 months and asked many questions, but he was always patient, helpful, and never rude or frustrated. He would also check in every few days during the trip to ask if everything was okay or if we needed any help. May Allah SWT bless him with good health, happiness, and lots of barakah.
Overall, I would definitely recommend Umrah Express. They are authentic and I would rate them 10/10. InshaAllah, if you book with them you won’t face any problems during your journey.
May Allah accept my Umrah and also accept the Umrah of all the brothers and sisters who are going. JazakAllah Khair.
December 30, 2025
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and for sharing your beautiful experience with Umrah Xpress Travel. We are truly honored that you trusted us to arrange such a special and spiritual journey for you and your family. Alhamdulillah, it brings us great happiness to know that your Umrah trip went smoothly and that you were satisfied with the transport, hotels, and overall arrangements.
A special thank you for your appreciation of Brother Salman. We are proud to have dedicated team members like him who strive to assist our guests with patience, care, and sincerity. Your duas and kind feedback mean a lot to our entire team.
May Allah (SWT) accept your Umrah, grant you and your family continued blessings, and invite you again and again to His blessed house. We look forward to serving you in the future, InshaAllah.
JazakAllah Khair for recommending Umrah Xpress Travel.
Great umrah packages
I had a great experience booking my Umrah through Umrah Express. They offered excellent value for money and were very flexible when it came to hotel options, making sure everything suited our needs. They also went the extra mile to find the specific flights I wanted, which made the whole journey much easier.
A special thank you to our agent, Haram, who was extremely helpful throughout the process. Communication was always clear and prompt, and she made everything smooth and stress-free from start to finish.
Highly recommend their service to anyone planning their Umrah.
February 19, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your wonderful feedback! 🌟
We are truly delighted to hear that you had a great experience booking your Umrah with Umrah Xpress Travel. Our goal is always to provide the best value, flexibility, and a smooth journey for our valued clients, so it means a lot to know that we were able to meet your expectations.
A special thank you for recognizing Haram for her support. We are proud to have dedicated team members who work hard to ensure every step of the journey is clear, comfortable, and stress-free.
Your recommendation means a lot to us, and we look forward to assisting you again in the future. May your Umrah be accepted and filled with blessings. 🤲✨
Warm regards,
Umrah Xpress Travel
Supportive and trustworthy.
I had booked my kiswah tour and had good communication with Mr Khalid .But last moment due to Ramadan my tour got cancelled .The team was extremely helpful in accommodating if I wanted substitute tour .They were very supportive n helpful in refunding the amount I paid for my tour .
Once I get chance I will try booking with them again since I can trust the company for future Ummrah plans n if any other tours .
Thanks again.
February 18, 2026
Unprompted review
Reply from Umrah Xpress Travel
Thank you so much for your kind words and for placing your trust in Umrah Xpress Travel for your Kiswah tour arrangements.
We sincerely apologize once again for the cancellation due to Ramadan schedule adjustments. While such changes are sometimes unavoidable during the blessed month, we truly appreciate your understanding and patience. It means a great deal to us that you recognized our team’s efforts especially Mr. Khalid’s support in assisting you with alternative options and processing your refund promptly.
At Umrah Xpress Travel, our priority is always transparency, reliability, and ensuring our guests feel supported at every step of their spiritual journey. Your trust in considering us for your future Umrah plans is the greatest compliment we could receive.
We look forward to serving you again soon, Insha’Allah, and making your next experience smooth and memorable.
Warm regards,
Umrah Xpress Travel
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