UK Airport Taxi Reviews 2,339

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its exceptional quality, highlighting the punctuality and helpfulness of the staff. Many people found the booking process to be straightforward and efficient, appreciating the competitive pricing. The delivery service is frequently mentioned as reliable, with drivers often arriving early and ensuring comfortable, safe journeys. However, some customers also noted issues with punctuality, with a few experiencing significant delays. There were also isolated instances where customers reported dissatisfaction with the condition of car seats provided or a lack of flexibility in rebooking options when problems arose.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the prompt, efficient, and reliable... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the drivers for being... See more

Booking process

Reviewers highlight the ease and efficiency of the booking process. Customers consistently praise the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the drivers for being... See more

Price

Customers had positive experiences with price, consistently finding it reasonable and competitive. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Brilliant service My driver arrived a few minutes before the expected time and text me so no stress. He helped with luggage and I appreciated his professionalism in waiting until I fastened the seat... See more

Rated 5 out of 5 stars

Booked in advance to and from LCY airport on 21/09/25 and 26/09/25 respectively. The two drivers firstly Maan Khan and then M. Abdul Rahman were on time and both were very helpful with luggage etc and... See more

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Rated 5 out of 5 stars

I was in the U.K. and had a return journey booked to LHR when disruptions to air travel back to the Middle East happened. At short notice I changed my pick-up twice due to changing flight circumstance... See more

Rated 5 out of 5 stars

UK Airport Taxi Review Booking We found UK Airport taxis by googling on Trustpilot and went solely on its recommendation. We needed an airport collection in the next 48 hours and none of... See more

Rated 5 out of 5 stars

Communication is really good, texts to tell you type of car, registration number and driver’s name. Arrived on time, there was some traffic lights causing long waits, but our driver found a way aroun... See more

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Rated 5 out of 5 stars

Easily booked online, then one day before my trip, they called to confirm and double check the pick up time and address. They send a message to let you know that your driver has arrived together with... See more

Rated 5 out of 5 stars

We arranged collection from the airport and the driver picked us up on time. The car was spotless and very comfortable, and we arrived at our destination in good time. The cost was very reasonable. On... See more

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Rated 5 out of 5 stars

I’ve been using UK Airport Taxi for over a year now, and the service has always been excellent. They contact me the day before my flight to confirm details and check for any changes. The drivers are p... See more

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Rated 1 out of 5 stars

Absolutely terrible.. I got a phone call 5 hours before our pick up time taking us to Stansted cancelling our taxi. No offer of a replacement taxi or help to rebook with someone else. We managed to ge... See more

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Rated 5 out of 5 stars

Exellent communication from the company and driver, confirming the details of my flight the day before and that morening. My flight arrived 40 minutes early which the driver was already aware of and t... See more

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Rated 5 out of 5 stars

Simple booking system. UK Airport taxis kept in touch at appropriate times. Driver was there on time and communication was timely and instructions clear. Made our journey home stress free.

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Rated 5 out of 5 stars

Jafar was great - arrived ahead of time, and super friendly. Arrived in good time at Luton airport! I appreciated that the team also confirmed my reservation beforehand, so there was no worry abou... See more

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Rated 1 out of 5 stars

Poor communication, 1 hour late and Taximan lied about being on his way. Booked airport transport for my parents who are elderly. They arrived over an hour late - we called several times they said t... See more

Rated 5 out of 5 stars

I have used UK Airport Taxis on many occasions to get to and from various airports. On the most recent occasion on 07/01/2026 I had booked a pickup from Heathrow terminal 3. Having gone through passpo... See more

Rated 5 out of 5 stars

Excellent Service. We used from Birmingham to Heathrow, return. Both drivers were extremely pleasent and competent, safe driving, etc. Both on time and communicated. I used a different service las... See more

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Rated 5 out of 5 stars

The entire experience was flawless. The driver was waiting for me in the arrivals hall as scheduled, was courteous and professional, and provided a very smooth and comfortable journey. What stood... See more

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Rated 5 out of 5 stars

What a great experience with UK airport Taxi’s. Our driver’s communication was brilliant, he was very friendly, and helpful. Very reasonably priced. We will definitely be using them again in the futur... See more

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Rated 5 out of 5 stars

Fantastic service . On time, clean cars , very pleasant helpful drivers. From beginning to end very attentive service . Use approximately every 6-10 weeks and would not consider any other company. 5 s... See more

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Rated 5 out of 5 stars

I booked several taxi to drop off and collect from various airports, booking was easy and the drivers arrived on time and were friendly and helpful. Exactly what you need when travelling. Wouldn't hes... See more

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Rated 5 out of 5 stars

Great communication both with pick up from home and pick up from airport. Our flight was delayed 2 hours and it was easy to contact and adjust the pick up time from the airport. Very easy to book. P... See more

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Rated 5 out of 5 stars

Love this company. Have been using them for airport journeys for a few years now. Good prices. Good selection of vehicles. Helpful drivers. Great customer service - very responsive by phone and email.... See more

Rated 5 out of 5 stars

Great service. Right on Time. Courteous. Everything you would expect from an Executive Chauffeur service, except this was merely an airport drop off, at a great price. Would definitely use again... See more

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Rated 5 out of 5 stars

Fantastic. Driver called me on time pick up super professional lovely conversations very impressed he was always updating to say how much longer too. Hussain is top tier

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Rated 5 out of 5 stars

Amazing company, with very professional helpful driver, who couldn't have helped more, even though our flight was delayed 40 minutes. Highly recommend and will be using again.

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Rated 5 out of 5 stars

Driver was on time, friendly, efficient and his driving did not scare me in the slightest, and I’ve had some horrendous experiences with both Uber and Addison Lee in the past. Would highly reccomend

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Rated 5 out of 5 stars

We used UK Airport Taxi for our trip recently and it made it so much smoother. They picked us up and took us to Heathrow and then brought us back when we returned. The whole process is really simple a... See more

Rated 5 out of 5 stars

I had an excellent experience with this taxi service! The driver arrived on time, the car was clean and comfortable, and the ride was smooth from start to finish. I really appreciated the polite and p... See more

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Rated 5 out of 5 stars

A very good taxi company, very polite and helpful people, both at the telephone / booking base but also the taxi drivers. Mr Tabarak Hussain is a great example of their excellent driver team.

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Rated 5 out of 5 stars

Excellent, timely update and driver on time as expected. Our flight was delayed and we informed UK airport taxi and all done smoothly. Great service, highly recommend

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Rated 5 out of 5 stars

Great service would highly recommend, and will definitely use again. Great communication, kept informed throughout the process and driver arrived on time and was very polite. Car was immaculate... See more

Rated 5 out of 5 stars

Great service! The driver arrived right on time and we didn’t have to wait at all. Very friendly and professional, which made the ride stress-free and pleasant. We’re really happy with the experience... See more

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Rated 5 out of 5 stars

Brilliant service as always. Have used UK Airport Taxi a few times now and am so impressed by their service. Nice, friendly drivers who have always been perfectly on time and there are no issues if th... See more

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Rated 5 out of 5 stars

I was pleased when the driver arrived 10 minutes early for a 4.45am pick-up. I also received a text from the main office advising me of the name of the driver and the car registration before hand. Th... See more

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Rated 5 out of 5 stars

From the outset, the communication was exemplary. I received both an email and a text message confirming the booking details, which provided a high level of reassurance and professionalism. On the... See more

Rated 5 out of 5 stars

I've used UK Airport Taxi twice, it's a hassle-free service, book, confirm the day before, and then straight to your destination. Drivers were friendly.

Rated 5 out of 5 stars

Communication excellent from booking, collection and even on pick up when we had a 2 hour delay in the early hours. Pleasant and helpful drivers too. Highly recommend

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Rated 1 out of 5 stars

If I could rate them 0 STARS I would. We scheduled a pick up from LHR with a request for a car seat for a 4 year old. When the driver showed up, he has a car seat for an infant, and the car and car... See more

Rated 5 out of 5 stars

Highly recommend. I was using UK airport Taxi for the first time ( pick up and drop off ), will be using them again! Good price for the airport transfers. Been traveling with the baby, very helpful... See more

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Rated 5 out of 5 stars

Excellent service - thank you very much! Kamran is a really friendly and helpful driver who was ready to collect me from the airport as soon as I was ready to go home. Communication was fantastic too... See more

Rated 5 out of 5 stars

We don’t normally pre-book taxis to the airport, but we did this time because we couldn’t take public transport. The service was excellent. Very good communication and punctual, friendly and safe driv... See more

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Rated 1 out of 5 stars

We paid an extra £5 for meet and greet my guests at stanstead. Instead they arrived 39 minutes later than agreed and asked my guests to go to zone D! Avoid!

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Rated 1 out of 5 stars

I had been assured in writing that UK Airport Taxi or the driver - would be monitoring my flight arrival time. This is after all common practice for reputable tax companies. In the event my flight... See more

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Rated 5 out of 5 stars

The team are now my only choice for airport transport. No matter what time of day they have always arrived on time, been pleasant and got me to my destination quickly and safely.

Rated 5 out of 5 stars

Excellent! Would be using every time I travel. I use it twice so far and both times the drivers were very punctual, even once waited for us for extra 5-10 minutes, very considerate and polite. Many th... See more

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Rated 5 out of 5 stars

Very reliable and reasonably priced service. Friendly driver. Would definitely recommend. Came to a remote location to collect and 1hr drive to the airport. All went very smoothly.

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Rated 5 out of 5 stars

I always go to UK Airport Taxis first. That's because they are unfailingly efficient, very safe, polite and well-presented drivers, very modern and clean vehicles and their airport pick-up system is v... See more

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Rated 5 out of 5 stars

My driver was lovely I liked hearing about his culture in Pakistan he was kind compassionate when I left my family which is very hard

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Rated 1 out of 5 stars

We booked a taxi from city of Westminster to Heathrow at 2:45, for a T2 flight at 5:30. At 1:00 the driver called us to inform us due to heavy traffic we should leave at 1:30. We found that a bit stra... See more

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Rated 5 out of 5 stars

It was easy to make the booking online with a follow up call to confirm the details and recommended I amend the pickup time as the flight was delayed. Great service with a good price. Will definitely... See more

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Rated 5 out of 5 stars

Consistently reliable over many years - no hassle, great prices and excellent drivers and cars - what more can you ask for?

Rated 5 out of 5 stars

I booked UK Airport Taxis for a trip from Harpenden to Wokingham in October and I was super impressed with their customer service and I highly recommend them! Firstly, they emailed me a few days in ad... See more

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Rated 5 out of 5 stars

Having used uk airport taxis for 5 years now, they have always been on time with friendly drivers and never let me down.

Company replied

Rated 5 out of 5 stars

We were a party of 8 who required transport between Chester and Manchester Airport with both outbound and inbound journeys. After speaking with Sam I sent over the details of the flights and ad... See more

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Rated 5 out of 5 stars

As ever, the booking system was straightforward, the driver was on time and delivered the passeneg to us ea;er then we expected. Great servcice


Company details

  1. Taxi Service

Written by the company

We at UK Airport Taxi aim to provide the most reliable, safe and affordable London Airport Transfers. We have extensive experience in pre-booked Airports pick-up and drop-off at Heathrow Airport, Gatwick Airport, Luton Airport, London City Airport and Stansted Airport. Our prices are up to 40% cheaper than the metered taxis that you hire at the airports and up to 20% cheaper than Uber.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 77% of negative reviews

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Rated 4 out of 5 stars

Satisfactory and acceptable service

Fairly straight forward to book online, taxis arrived on time for departure/arrival and plenty of communications to reconfirm pick ups etc.
Pricing very comparable with other service providers.

April 3, 2026
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Rated 3 out of 5 stars

It's a tricky review…

It's a tricky review because the return trip from Gatwick was 5* but the initial trip down was awful. The car was really not fit to be a taxi at all. Every time it braked there was a dreadful grinding noise from one of the rear brakes. And the driver gave me no confidence whatsoever. IMHO the brake pads had worn through to the metal and this is a real cause for concern in a private hire.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

I was in the U.K

I was in the U.K. and had a return journey booked to LHR when disruptions to air travel back to the Middle East happened. At short notice I changed my pick-up twice due to changing flight circumstances and the team were extremely responsive and extremely accommodating. I have used their service for years and can’t recommend them enough!

March 7, 2026
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Rated 5 out of 5 stars

Excellent experience.

Excellent experience.
Much better price than other companies out there. Very communicative and understanding in a situation of uncertainty in the context of changing flights due to the war in the middle east. Could not recommend more!

March 6, 2026
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Rated 5 out of 5 stars

Airport taxi

Highly recommend this company. I have used their service on many occasion and always found the staff and drivers extremely helpful

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

We were really happy with the service

We were really happy with the service! As we had a time critical transfer from Airport to football stadium, we were a bit nervous to be late but we actually arrived earlier than expected. Our flight landed before the expected time and our driver Kamran was already close and checked our flight and gave us a call that he is already there and ready to take us to our destination. We felt very safe and in very good hands! Definitely would use this company again!

March 3, 2026
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Rated 5 out of 5 stars

Great service at great price

Great service - driver used alternative route due to Harvey traffic on the motorway and arrived at the airport in good time.
Fantastic price - can’t find a cheaper taxi service and definitively not as reliable as this one!

February 16, 2026
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Rated 5 out of 5 stars

RELIABLE

I've used them several times.
Reliable, polite, on time, confirm their arrival.
Important if you have to catch a plane!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Excellent service - thank you very much! Kamran is a really friendly and helpful driver who was ready to collect me from the airport as soon as I was ready to go home. Communication was fantastic too - Kamran reached out to me as soon as I landed. Thanks again!

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

If I could rate them 0 STARS I would

If I could rate them 0 STARS I would.
We scheduled a pick up from LHR with a request for a car seat for a 4 year old. When the driver showed up, he has a car seat for an infant, and the car and car seat all smelled like pee. When I contacted customer service they said it is what it is “sorry” that’s it. Was never told we could switch car seats when I spoke to the driver. So we had to sit in a 2 hour car ride with my toddler in a pee smelling car seat because I didn’t have yet another £200+ to spend on another taxi.

February 19, 2026
Unprompted review

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