Trust Business Reviews 224

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and a personalized approach. Consumers also appreciate the efficient and stress-free service, often mentioning the ease of setup and the company's commitment to competitive, fixed pricing without annual inflation. However, some customers also noted issues with service delivery, such as delays in getting everything sorted or problems with number transfers. A few people reported being charged for services they couldn't use, and some experienced difficulties with their internet connection, requiring assistance to resolve.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of staff... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Technology

Reviewers mention positive feedback about technology. Customers consistently praise the helpfulness of the... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices very competitive... See more

Based on these reviews

Rated 5 out of 5 stars

We had a major issue with receiving call so I called Trust Business tech team. Within 5 minutes our landlines was receiving calls. Normally with BT I would be waiting hours. The service is firs... See more

Rated 5 out of 5 stars

Had a problem with time on my phone handset not updating after start of DST. One message to customer service, received a call back within minutes, changes were made at the server end and now it's all... See more

Rated 5 out of 5 stars

An Agent from Trust Business came into my shop. As a new business owner having to be careful regarding expenditure, I was very impressed with the services offered to me & found the prices very co... See more

Rated 5 out of 5 stars

I’m absolutely delighted with how smooth the whole process was with Trust Business. From the moment we signed up with Gabrielle, everything was clearly explained and communicated. The installation was... See more

Rated 5 out of 5 stars

accidently reset my router ! called rubin the guy who swapped me over from BT and he came to my shop late night just to reconfigure my router wish I could give 10star for the service not 5 honestly wi... See more

Rated 5 out of 5 stars

My Boss decided to switch over to this supplier for our small shop business phone and broadband as the current company we had been with for years wasn't affordable anymore. We were visited by Paul and... See more

Rated 5 out of 5 stars

I’ve recently changed over to their WiFi, and while it took a bit of time to get everything sorted (with Openreach being sent out to the property several times), I’m happy to say it’s now all up a... See more

Rated 5 out of 5 stars

A special thank you to Erzan for obtaining my business number that BT had lost. He has gone the extra mile and has delivered on his promises to get my business landline and broadband set up again. The... See more

Rated 5 out of 5 stars

After being messed around for weeks by dojo and then Worldpay I decided to give trust business a go with sorting me a card machine. They did not disappoint! Fantastic service from start to finish and... See more

Rated 5 out of 5 stars

Just had Surajit on the phone to help me set up my new fibre broadband and VOIP phone service, he was fantastic and very patient. We needed to try several different configurations to get everything wo... See more

Rated 5 out of 5 stars

Pintu went above and beyond to help me set up as I fumbled through the process. I did not expect him to call back when he promised, but he did. His set up advice was easy to follow and the duty and ca... See more

Rated 5 out of 5 stars

Trust Business exceeded my expectations. They supported me in a moment when I really needed clarity and guidance. Their communication is kind, respectful and professional. I felt listened to, and ever... See more

Rated 5 out of 5 stars

I had an issue with my home internet today and spoke with Praveen from support. He was extremely professional, patient, and clear in his explanations. He guided me through each step and helped resolve... See more

Rated 5 out of 5 stars

Pintu was my assistant today with helping to turn on my internet. He was very much helpful and patient with me as im not a technical person. He has great manners with that being polite too. Thankyou P... See more

Rated 5 out of 5 stars

Nigel came in and offered phone line and broadband for a brilliant price, explained everything very well and arranged the switch over with no problems. Pintu on the helpline was very helpful. We ha... See more

Rated 5 out of 5 stars

Agent came into the salon spoke to me about how much I could possibly save the whole process went seamlessly had no end of support throughout the process! Would highly recommend

Rated 5 out of 5 stars

Trust Business were very efficient and their after sales department responded very quickly when I needed advice. Nigel was an absolute gem when it came to sorting my companies phones. A very efficie... See more

Rated 5 out of 5 stars

Recently transferred to this company for Internet and Phone Line in the Cafe. The agent was very professional and helpful and went above and beyond to make sure that I was set up correctly. Any qu... See more

Rated 5 out of 5 stars

Praveen helped me several time to sort out some issues I had with internet installation and the line ,but the most important thing that when I call him he is always ready to help,and for a business w... See more

Rated 5 out of 5 stars

Praveen has been most helpful in completing the technical installation. He is very patient and kind to wait for me to follow instructions. Everything is working properly and Praveen took the time to... See more

Rated 5 out of 5 stars

Praveen was very helpful and patient in helping me set up the phone for my business and ervan helped recovered long term number. Very swift and professional would reccomend.

Rated 5 out of 5 stars

I had an issue with my cordless handset.I was not able to receive calls on handset.I spoke with Pintu and he has resolved my handset problem. He was polite and very helpful and guided me step by step... See more

Rated 5 out of 5 stars

I had my appointment with Paul what a guy he was really delighted to have conversation with him. It was the great experience and got my contract right away. Looking forward to working with you again

Rated 5 out of 5 stars

Very respectful and attentive service . Thanks Pipinu for being a good timing and fitting very well the box and kept me updated and good patience. Would highly recommend.

Rated 5 out of 5 stars

George came to see me he was amazing great energy great salesmen couldn’t fault him highly recommend what a pleasure to meet 😁

Rated 5 out of 5 stars

Recently transferred to Trust Business, the service I’ve received has been first class, I had a fabulous man called Praveen talk me through a quick easy set up and within 10 mins all was working perfe... See more

Rated 5 out of 5 stars

Praveen was an excellent advisor, he helped me set up my new broadband router in a very professional manner, I am really thankful for his kind and professional assistance.

Rated 5 out of 5 stars

Ihave an issue with my broadband.internet was not working. i had reset the router. pintu helped me to configure the router.Internet is working fine now. thanks for your help.

Rated 5 out of 5 stars

Our broadband developed a fault. Our customer service agent was Pintu. He persisted until we had a resolution to our fault. I highly commend his professional and patient approach.

Rated 5 out of 5 stars

Praveen was so very very helpful with setting everything up. He was very polite and his direction and instructions were very clear and easy to follow. I am extremely happy with the service.

Rated 5 out of 5 stars

I have connected oncall with Mr Surajit whom i spked with it was a great pleasure support i received from him for my problem , anyway service are appreciated. Hope the communication and service of Tr... See more

Rated 5 out of 5 stars

Praveen was outstanding with helping us set up the router for our internet connection. Recommend to anyone. Very good, kind person

Rated 5 out of 5 stars

Good company to deal with. Good price, new contract dealt with quickly and excellent follow up technical help from Praveen when needed.

Rated 5 out of 5 stars

soumik is very supportive person . i had a problem regarding my wifi. but he solves this this problem very professionally. i really appreciate his work.

Rated 5 out of 5 stars

Praveen was incredibly helpful when I accidentally reset my router, he was able to quickly get me back online. Most helpful !

Rated 5 out of 5 stars

The gentleman Jagdeep,helped me set up my new phone and Internet connection. He was very patient as I,was not well and he was very understanding.

Rated 5 out of 5 stars

Joined 3 months ago Service has been fantastic I had one hiccup and it was sorted out in less then 10 mins. Highly recommend BRILL!

Rated 5 out of 5 stars

Surajit did a good job and help me to connect the router he was very patient he did video call and help me with every step and I am very happy with service

Rated 5 out of 5 stars

I needed my broadband set up the sales rep William traveled 2 hours over to me to set it up like he promised him and praveen where amazing and efficient highly recommend 10/10 service !

Rated 5 out of 5 stars

Really very happy with the service from Pintu, He guided me through the entire process from start to finish, Very happy to recommend

Rated 5 out of 5 stars

had help from a guy called praveen to set up wifi very helpfull thankyou sales guy was very helpful thanks alan highly recommended

Rated 5 out of 5 stars

Praveen has been absolutely brilliant he helped with my broadband I’m so pleased with his help I like to thank him thanks a lot for everything

Rated 5 out of 5 stars

praveen was very helpful with helping me get my internet back and running, he took me through the steps and was very kind.

Rated 5 out of 5 stars

Surjit helped our problem in a quick and efficient manner. He was friendly and helpful throughout, I am very grateful

Rated 1 out of 5 stars

We were approched by one of their reps offering us a cheaper deal on our landline. They took all our details and we asked for our landline number to be ported over. I didn't receive any documentation... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service by Pintu.He helped me to connect handset as I was having an issue for connecting handset. Great help. Highly recommended.

Rated 5 out of 5 stars

I was assisted by Praveen and I was very happy with the assistance and service provided, amazing customer support. Very much appreciated. Would 100% recommend.

Rated 5 out of 5 stars

Prasenjit is a very kind and has helped us with our internet problems for the past 3 years without any problem. He has helped us again today to fix our wi-fi somehow.



Contact info

4.9

Excellent

TrustScore 5 out of 5

224 reviews

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Replied to 80% of negative reviews

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Rated 5 out of 5 stars

This first time I am using this company…

This first time I am using this company and I was worried because I couldn't connect my mobile to my business telephone number, I called the technical team to inquire about this issue, and I was assessed by a gentleman called Pintu, he was amazingly helpful, it took a matter of minutes and he sorted it out for me, thank you again Pintu

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Had a problem with time on my phone handset not updating after start of DST. One message to customer service, received a call back within minutes, changes were made at the server end and now it's all good. Excellent service from Pintu the IT/Techy guy.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Broadband issue resolved patiently

we had an issue with our internet and wasn't working for a few days pintu helped us with confidence by directing us to the issue and by helping us resolve it with patience. Very happy and very pleased now that's it working. Thank you to pintu and all over staff me and the team are very happy.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Praveen helped me set up my new router…

Praveen helped me set up my new router and booster at work. He was so calm, really helpful and patient in helping me set it up. Guided me through step by step while completing the setup over the phone, while working from home all the way from India.
Thank you so much for all your help Praveen.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

network assistance

happy with the help and easy to get it up and running
praveen
spent a lot of time with this broadband andgot amazing customer service to help get it running efficiently, would recommend!

April 1, 2026
Unprompted review

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