Trex Reviews 7

My Trex deck is beautiful and 100% worth the investment.

I had Trex railing & decking material installed approximately 8 years ago. Recently I filed a warranty claim due to the railing warping and starting to bow. Needless to say Trex agent Michael came up with excuses as to why Trex would not replace the railing when in the photos provided it clearly shows its bowing. I was told because the contractor didn’t use Trex brand aluminum balusters or the vinyl spacers which adds no support to the rails and only insures proper spacing of the balusters the claim was denied. I explained that some deck designs may not use balusters and incorporate some other material such as glass or wire in place of balusters so their reason for denial was not justified. I provided everything asked for to include about 40 photos. Be weary of Trex railing with any metal support running through it. Over time it will start to bow and Trex will not own up to replacing it. Money wasted!

Six years ago we hired a contractor that was a certified Trex installer. We found their information on Trex's website. Our Trex facia began to warp and fail so we submitted a warranty claim to Trex. Trex responded that our project was installed incorrectly and they would not cover the needed repairs. The installer claims Trex is lying and changed their install directions after our project was complete. It's been a nightmare dealing with Trex and their "certified installer - CFC."

I would not buy Trex again. We've wasted thousands of dollars and many hours of time trying to fix their mistakes and deal with their installers. I would look to another brand for outdoor decking.

*They like to auto reply to these complaints with statements such as the one below, seeming as if they care and will make amends. You can call and email Trex all you want. They will not be responsible for their poorly executed product.

The worst customer service and product, we have had 40 square meters of trex decking installed for the last 4 years, this year it started to warp really badly. Customer service requested pictures which we sent, by pictures alone they say the decking has not been installed correctly. We used the trex fixings and the decking was installed by a professional company. I have asked in numerous occasions for them to send someone to take a look, but to no avail. Don’t not use this company, there guarantee means nothing.

I love my 1week old new Trex Enhance Honey Grove decking. My contractor is the best in the business. The only thing that is throwing me is: Ants! I have a whole new treated pine foundation as well. With my last wood deck 21 yrs old, I had ants. Nature is nature and when weather warms, rains and they're thirsty they come. They could be falling with the leaves from the trees. However, I sweep all day to get leaves off and I never ever eat out there. These are not carpenter ants, I think. Can't spray just anything on composite decking but soapy water actually kills them. Be careful cause slippery. So bottom line is, 1 week and few days of sitting and not looking for ants to now on the prowl; therefore, "pest resistant" DOES NOT MEAN ANTS. Just saying.

Have purchased lengths of island mist. I purchased a mix of 3.6 and 4.8 metre lengths. The pattern was with the 3.6m lengths on one side, 2 lengths at a right angle and then the 4.8m lengths on the other. Despite using the trex hidden fixings and ensuring all boards were fitted tightly to these one side ended 2cm further out than the other. I checked everything and found that the 4.8m lengths were approx 2mm wider than the 3.6m lengths leading to a discrepancy at the end of the deck. Not very satisfactory for what is an expensive product.

The guarantee is not worth Trex even advertising that they offer it.

Our grey composite decking has gone black and several strips have warped. Despite following Trex's guidelines, it won't clean.

Trex won't accept that there's a problem, even though we are well within the warranty period and have provided several photos.

We are extremely disappointed.