Town & Country Law Reviews 1,017

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and easy to understand. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and clarity in explanations. Reviewers often mention feeling at ease and well-informed throughout their interactions. However, some people mentioned issues with communication, specifically regarding unanswered emails and calls being put on hold or disconnected. A few other people also felt that the initial consultation was not clear enough or that they were pressured into additional services.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the efficiency and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

User experience

Consumers generally find the user experience to be positive, highlighting clear explanations and an easy... See more

Customer communications

People report ambiguous experiences with contact. Some customers praise prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JOHN REEVES of Town and Country has gone over and above in looking after us in respect to Wills, LPAs and Family Trusts doing an excellent job for us. He is a real professional always answering texts... See more

Rated 5 out of 5 stars

Our consultant, Derek Lawrence was a joy to welcome into our home for our Wills and Trust preparations. He was thorough, patient, and extremely knowledgeable. We felt included in the process from star... See more

Rated 5 out of 5 stars

Alfie Adams visited us recently to discuss our requirements in completing our Wills. He took extreme care to explain the various options available to us. He is extremely knowledgeable and articulate.... See more

Rated 5 out of 5 stars

I was putting off making a Will thinking it would be a daunting drawn out process. However Daniel called me and was friendly and helpful making everything seem much easier than I expected. He expla... See more


Company details

  1. Estate Planning Attorney
  2. Legal Services
  3. Paralegal Services Provider
  4. Trust Fund

Written by the company

Trusted, local and fully insured Will writing service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Daniel was very helpful and went…

Daniel was very helpful and went through all the details with me, explaining all that would happen as i had quite a few questions, but he put my mind very much at ease, and the process was quite simple and quick, all in all, a very good service.

May 5, 2026
Rated 5 out of 5 stars

Getting a Will sorted

We was getting to the stage my partner and I both in our 60s having our own home and needed a will so our daughter's were provided for. Nathan was pleasant , knowledgeable and patient, he helped us through the process and made it look easy . We would recommend them highly thanks

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Abi H

Abi, a fantastic listener, understanding your needs, and advising with no pressure.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Personalised support from Kay Morley!

I couldn't not pass our appreciation to Kay Morley who has supported myself and my husband to put together our WILLs and trust and powers of attorney. I felt like a complicated journey so we had put it all off for years but Kay made a thorough package to ensure our blended families have everything in place for when we needed it. Nothing has been too much, she has always made herself available for all the questions and queries we have had along the way. I can not thank her enough for putting everything into simple terms for us , even with diagrams to show and explain, her patience was endless with us ! I highly recommend this company, but especially Kay Morley! X

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

JOHN REEVES

JOHN REEVES of Town and Country has gone over and above in looking after us in respect to Wills, LPAs and Family Trusts doing an excellent job for us. He is a real professional always answering texts and phone calls immediately . Also very respectful when he visits Than you John for your exceptional work on behalf of Town and Country and for us.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Best service

Professional caring and understanding
Abi was one of the best she explained everything in detail took time to listen to my questions
Would highly recommend Abi and town and county

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Alfie Adams visited us recently to…

Alfie Adams visited us recently to discuss our requirements in completing our Wills. He took extreme care to explain the various options available to us. He is extremely knowledgeable and articulate. During the consultation at no time did we feel pressured to agree to anything. We highly recommend Alfie and his company.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Following completion of the online…

Following completion of the online enquiry form, Town & Country were prompt with their acknowledgement and then initial contact. An appointment was made to discuss my requirements where questions were answered and advice given. I found the whole process very efficient and professional.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Writing a will

It was a phone call Daniel was very polite and went through the process step by step. He made it very easy, I would recommend

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, lovely company, and Daniel made it super easy for my wife and I, definitely trust Daniel and the company with future business, and great prices too, very pleased

April 21, 2026
Unprompted review

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