TollFreeForwarding.com Reviews 1,600

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its ease of use, straightforward setup, and effective functionality, particularly appreciating features like call forwarding and voicemail-to-email. The customer service and technical support are frequently highlighted as exceptional, with many people noting the staff's helpfulness, professionalism, and prompt responses. However, some customers also noted occasional difficulties with setting up the service and reported issues with calls not ringing through or being cut off. A few other people also felt that the contact process could be improved, mentioning challenges with business email requirements or a desire for direct phone contact.

What people talk about most

Service

Consumers generally find the service to be positive, highlighting its quick setup, professional customer... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the kindness,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the ease of use,... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers appreciate the ease with which... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their helpfulness,... See more

Based on these reviews

Rated 4 out of 5 stars

The experience I had with Tollfreeforwarding.com is really fantastic. From Onboarding to usage every is great. Specially the Turn around time to reply to my emails is also very good. I have been in... See more

Rated 5 out of 5 stars

I’ve been using this company since 2019 without any issues. Their customer support is always helpful. Recently I forgot to cancel a number before its annual renewal. When I reached out after the renew... See more

Rated 5 out of 5 stars

Onboarding was easy and I talked to real people over the phone. They were patient and answered any questions. A week or so later, a family member in the States went through a catastrophic fire and ne... See more

Rated 5 out of 5 stars

I've been using Tollfree Forwarding for the past 5 years and it's always so easy. Steven Adkins has been my contact since day 1. He is fantastic and an asset to the company. I recommend this service... See more

Rated 5 out of 5 stars

They have great service. I left the UK to return to my hometown, but keeping a roaming number was too expensive. They made it so easy for recruiters to contact me through their redirect service to my... See more

Rated 5 out of 5 stars

Great service and makes it very easy to integrate a toll free number into a support workflow. Really liked the feature of the tool to send a recording of the voicemail left if the call hasn't been ans... See more

Rated 5 out of 5 stars

Easy, straight forward system to use. Handy features like being able to keep the call bouncing from number to number until the call is picked up. Call recording is also a really handy feature.

Rated 5 out of 5 stars

Call forwarding works well.I wish it forwarded SMS messages also as this would be very useful for 2S Authentication when I am away from my main phone.

Rated 5 out of 5 stars

i thought there is no way to get the calls from europe but i found that there is option with tolfreefarwarding so i felt happy when i am receiving calls for job.

Rated 1 out of 5 stars

Offered a free trial then try to charge my card 30 bux lucky I only had 28 . And the service didn't even work free trial they just want card details. Its a scam or a poorly run service by criminals.... See more

Company replied

Rated 5 out of 5 stars

The Technical Support and Customer Service are amazing. They’re so helpful and they follow up to make sure all is ok. I love their approach.

Rated 5 out of 5 stars

Very professional to work with. Regular interaction with my account manager with helpful information and prompt responses. Skype was fantastic until it was removed by Microsoft for some odd rea... See more

Rated 1 out of 5 stars

I signed up for a free trial with this company. The service didn’t work very well during the trial, so I didn’t use it again. A year later, I discovered they had been charging my card every month... See more

Company replied

Rated 5 out of 5 stars

What I appreciate most is that the syatem works exactally as advertized. The price point is flexable if my needs change.

Rated 5 out of 5 stars

The setup process was straightforward and included a phone call from a representative. During this call, they confirmed my options and ensured that all the numbers were correct.

Rated 2 out of 5 stars

Service was ok, but being subjected to a non stop series of calls to market and question my use was not welcome or agreed to. Total lack of privacy and care so I ended the service quickly as possible.... See more

Company replied

Rated 5 out of 5 stars

It was a great experience with TollFreeForwarding. Their support is literally awesome, they respond to me so soon when I ask for something.

Rated 2 out of 5 stars

I am getting wrong number calls several times a month. I assume that this is because I now have a number that belonged to another person previously. Yes, you warned me about this. But it's a bit an... See more

Company replied

Rated 5 out of 5 stars

So far, the service has worked perfectly; I haven't missed a call, and sometimes even forwards my messages to my American number.

Rated 5 out of 5 stars

Have been using the service for almost 2 months now. No issues. No problems so far. Just excellent! Thanks!!

Rated 5 out of 5 stars

I had great response from the support team. I was able to test the service before I registered. The virtual phone number works very well. Ticks all the boxes for me.

Rated 5 out of 5 stars

So easy to use, works perfectly. I tell everyone about how easy they make it to manage a business number/schedule

Rated 5 out of 5 stars

So far so good. I switched here for call forwarding after the demise of Skype. Does what is promised for reasonable fee.

Rated 5 out of 5 stars

Competitive pricing, simple, useful and clear user interface, helpful support. As a separate point -- good and stable voice quality.

Rated 5 out of 5 stars

Easy to set up, and the system works great! Forwarding is seamless, and the fax2email function is helpful as well. Very pleased!

Rated 5 out of 5 stars

They have fantastic customer service and the forwarding is seamless. I look forward to having a new number without hassle.

Rated 5 out of 5 stars

The Customer Service is far above average, the product is easy to use and manage, and the price is very economical

Rated 4 out of 5 stars

My brother, calling from a state corrections facility, can reach me relatively easily and for that I am grateful. The sound quality is somewhat distorted (sounds like he is speaking from the bottom... See more

Rated 1 out of 5 stars

After we signed up to have a company phone number, we noticed that every few days at one point during the evening we received dozens of calls ALL AT THE SAME TIME, from dozens of countries. The first... See more

Company replied

Rated 1 out of 5 stars

They say you can open personal accounts with them but every time they asked you for business email like if you don’t have a business email or something like you will be unable to open an account with... See more

Company replied

Rated 5 out of 5 stars

Steve Adkins rocks! Purchasing an account was very easy. I had questions and Steve wrote back quickly and clearly answered my list of questions. I tried the service after a few minutes and it worked l... See more

Rated 5 out of 5 stars

Many thanks to Customer Service rep Jonny Coleman whose patient, kind, and professional demeanor makes Toll Free Forwarding such a wonderful company!

Rated 2 out of 5 stars

Worked great in the beginning, but came to realize none of my calls were ringing through. I cancelled. I'm sure they might have resolved it, but the whole point of a service like this is to NOT have t... See more

Company replied

Rated 2 out of 5 stars

I'm receiving a lot of calls from USA (different cities and States) where the people don't say nothing. They are mute all the time.

Company replied

Rated 1 out of 5 stars

I've been trying to cancel the membership but it won't let me. Just like deactivating the number.

Company replied

Rated 2 out of 5 stars

while the phone call worked. it got cut off for several minutes a few times. and the quality of the call was very poor, even on a second attempt.

Company replied

Rated 5 out of 5 stars

The 5 people there : Kevin John Amy Michelle Kai The amount of help support and patient i have been given is out of this world. Most companys have bullied me because i have a learning disabilli... See more


Company details

  1. #37 of 60 best companies in Telecommunications Service Provider
  2. #35 of 52 best companies in Internet Service Provider

Written by the company

Founded in 2002, TollFreeForwarding.com is an international telecommunications provider based in Los Angeles, California. We are a privately held company bringing businesses around the world instant access to new and existing customers via our immense inventory of international phone numbers.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars
TollFreeForwarding.com logo

Reply from TollFreeForwarding.com

Hello Diana,

To better assist you, would it be possible for you to elaborate a little bit more on the reason for your review? If you prefer you can contact us via email to support@tollfreeforwarding.com or call us on our Germany Toll Free Number 0800 1860131.

Rated 5 out of 5 stars

Jonny Coleman

Many thanks to Customer Service rep Jonny Coleman whose patient, kind, and professional demeanor makes Toll Free Forwarding such a wonderful company!

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

I can't deactivate the number and cancel the membership.

I've been trying to cancel the membership but it won't let me. Just like deactivating the number.

May 14, 2025
TollFreeForwarding.com logo

Reply from TollFreeForwarding.com

Hello
We are sorry to hear you had a difficult time cancelling your account. Here at TollFreeForwarding.com we pride ourselves on our customer service and always try our best to address our customers’ requests as quickly as possible. You can simply cancel any number on your account by clicking the “Cancel This Phone Number” button on the “Manage Phone Number” screen. Cancelling your phone number stops all billing for that number. To close your account entirely you simply need to contact us by either phone or email. As soon as a customer requests their account to be cancelled we follow through on that request. Your account has been cancelled and you should’ve received an email with a cancelation confirmation number. If you have any questions, please reach out to our customer service team via email at support@tollfreeforwarding.com or if you prefer you can contact us on our Panama National Number +507 832-2492.

Rated 2 out of 5 stars

I'm receiving a lot of calls from USA…

I'm receiving a lot of calls from USA (different cities and States) where the people don't say nothing. They are mute all the time.

May 4, 2025
TollFreeForwarding.com logo

Reply from TollFreeForwarding.com

Dear Sergio,
We are sorry you are receiving unwanted calls. While we are unable to control who dials or has published the phone number in the past, we do have options to block certain callers, or we can work to get you a replacement number. I am going to have one of our agents reach out to you. If you prefer you can reach out to our customer service team via email at support@tollfreeforwarding.com or you can contact us on our Brazil Toll Free #0800 892 2165.

Rated 5 out of 5 stars

Nice company

Nice company
100% reliable and the support team are brilliant
They solve everything in Less then 30minuts
They have really quick call support.
I recommend this company easily

April 28, 2025
Unprompted review
Rated 2 out of 5 stars

poor call quality

while the phone call worked. it got cut off for several minutes a few times.
and the quality of the call was very poor, even on a second attempt.

April 10, 2025
TollFreeForwarding.com logo

Reply from TollFreeForwarding.com

Dear Oren,
We are sorry to hear you are having problems with the quality of your calls. I am going to have one of our technical support agents reach out to you and help you resolve the issue(s) you might be experiencing. If you prefer you can reach out to our customer service team via email at support@tollfreeforwarding.com or you can contact us on our Israel Toll Free Number 1-809-494-152.

Rated 1 out of 5 stars

No access

I have not been able to access my account for more than a week. I just get an error message when I log in that says it is being fixed.

April 15, 2025
TollFreeForwarding.com logo

Reply from TollFreeForwarding.com

Dear Lorna
We are sorry to hear you are having problems logging in to your account. I called you to help you resolve the issue but unfortunately, I was not able to reach you. Also, we have sent the link to re-set your password. If you continue to experience problems, please reach to us at support@TollFreeForwarding.com. If you prefer you can give us a call on our US/Canada toll free number +1-888-452-1505.

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