1st capsule was not great. Most items were not available in my size Appreciate customer service rescheduling another. Not sure that each session is taken into consideration to make the whole design... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am loving the input and guidance. What I am not loving is the fact that the items I would like to order I cannot tell if they are inUSD or Australian dollars. I would also like to know where the si... See more
Company replied
Kiara, my stylist was very helpful and friendly. I loved the outfit she picked for me and will probably buy most of the items. Shoes are one thing I never buy online. As others have mentioned the... See more
Company replied
Originally, I was very disappointed with my experience with Title Outfits. I felt I had been tricked into signing up for a service I did not want. And when I originally reached out for assistance in... See more
Company replied
Company details
Written by the company
TITLE is a personalized shopping & styling service. With the support of real stylists, TITLE helps you gain a quiet sense of confidence - knowing what suits you, why it works, and how to build outfits that feel right for your life. With a TITLE membership, you receive: 1. 28-day personalised style plan 2. Curated outfit recommendations tailored to your needs1-on-1 sessions with professional stylists 3. Fashion insights tailored to your preferences
Contact info
United Kingdom
- title-app.co
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Title App
Dear Virginia!
Thank you for your feedback!
We’re happy to hear that you found Title fast and efficient. Providing a smooth and reliable experience is one of our top priorities, so it’s great to know the service worked well for you.
Your support and positive words mean a lot to our team. We truly appreciate you choosing Title and hope to continue meeting your expectations in the future!
Kind regards,
Head of Customer Success
TITLE Team
My experience with my stylist
My experience with my stylist, Kiara, was wonderful. She was professional, knowledgeable, polite, and most helpful and insightful.
I am very disappointed with the shopping available on the mobile app.
May 4, 2026
Unprompted review
Reply from Title App
Dear Deborah!
Thank you for your feedback!
We’re really happy to hear that your experience with Kiara was wonderful and that she was professional, knowledgeable, and helpful throughout your styling session. We’ll be sure to pass your kind words on to her. At the same time, we’re sorry to hear that you were disappointed with the shopping options in the app.
Your input is very valuable and helps us understand where we need to improve the overall experience. We truly appreciate you taking the time to share your thoughts!
Kind regards,
Head of Customer Success
TITLE Team
I needed to cancel my subscriptions and…
I needed to cancel my subscriptions and I wasn't sure what to do. You have amazing customer service and they helped me immensely. Extremely kind and empathetic.
April 30, 2026
Reply from Title App
Dear Rise!
Thank you for sharing your experience!
We’re really glad to hear our customer service team was able to help you when you needed support with canceling your subscriptions.
It’s great to know the team was kind, understanding, and able to make the process easier for you—that’s exactly the experience we aim to provide. We truly appreciate your feedback and your trust in the service.
Kind regards,
Head of Customer Success
TITLE Team
Quick response and solved my problem…
Quick response and solved my problem but didn't offer and refund.
April 26, 2026
Reply from Title App
Dear Rachel!
Thank you for your feedback!
We’re glad to hear that your issue was resolved quickly and that the response met your expectations in terms of support. We understand your concern about the refund and appreciate you sharing that part of your experience.
While refund decisions depend on the subscription terms and individual case details, your comments are important and will be taken into account. We’re always working to improve both our service and customer experience.
Kind regards,
Head of Customer Success
TITLE Team
The response was so prompt and helpful
The response was so prompt and helpful. Thank you so much for helping with a resolution.
April 26, 2026
Reply from Title App
Dear Christina!
Thank you for your feedback!
We’re glad to hear the response was prompt and helpful, and that we could assist you in reaching a resolution.
It’s great to know you had a positive experience with our support. We truly appreciate you taking the time to share this.
Kind regards,
Head of Customer Success
TITLE Team
Signed up for free trial in December
Signed up for free trial in December, apparently with the app and giving credit card info. I did not use the service at all. Apparently my Credit Card company paid a couple of charges in January. When I attempted to cancel the 8 week program, my email was not recognized, so I deleted the app. This week, Credit card company denied 4 requests for payment. I was given the phone number for support, and after a few false starts at finding my account info, I had to send an email. My account is now closed, and support did help, but the mere appearance of fraud will keep me from signing on to a program of this type in the future. There are many negative comments online.
April 24, 2026
Reply from Title App
Dear Mariea!
Thank you for the review!
We’re really sorry to hear about your experience and understand how concerning unexpected charges and account access issues can be. It’s good to know our support team was able to locate your account and close it, but we recognize the process should have been smoother from the start. Situations like this can understandably affect trust, and we take that seriously.
Your feedback helps us identify where we need to improve, especially around trial clarity and account recognition. If you’re open to it, we’d be glad to review your case at customer.care@title-app.co further and ensure everything has been fully resolved.
Kind regards,
Head of Customer Success
TITLE Team
Reply from Title App
Dear Darcie!
Thank you for your feedback!
We’re glad to hear you received prompt attention and had a positive experience. It’s great that everything was handled quickly for you.
We appreciate you taking the time to share your thoughts. Your support means a lot to us.
Kind regards,
Head of Customer Success
TITLE Team
The agent that help me was empathetic…
The agent that help me was empathetic to my situation and helpful.
April 15, 2026
Reply from Title App
Dear Nhi!
Thank you for your kind feedback!
We're so glad to hear that the agent who assisted you was empathetic and helpful. Providing understanding and effective support is very important to us.
It’s great to know your experience reflected that. We truly appreciate you taking the time to share this!
Kind regards,
Head of Customer Success
TITLE Team
Very helpful information
Very helpful information! I feel more empowered to choose the right looks for me.
March 28, 2026
Reply from Title App
Dear Melony!
Thank you for your feedback!
We’re thrilled to hear that you found the information very helpful. Helping our users feel confident and empowered in their choices is exactly what we aim for.
Your input encourages us to keep providing useful guidance and resources. We truly appreciate you taking the time to share your thoughts.
Kind regards,
TITLE Team
I am enjoying figuring out my body…
I am enjoying figuring out my body shape and what clothes will be best for me
March 1, 2026
Reply from Title App
Dear Tina!
Thank you for sharing your experience!
We’re so glad to hear that you’re enjoying the process of discovering your body shape and what styles work best for you. It’s wonderful that the journey feels empowering and helpful.
Our goal is to support you in feeling confident and comfortable in your choices. We appreciate you taking the time to share your thoughts and are excited to be part of your
journey!
Kind regards,
TITLE Team
Tried the subscription initially and…
Tried the subscription initially and cancelled right away. I have been getting monthly charges and can not get a refund. THIS IS A SCAM!!
March 23, 2026
Unprompted review
Reply from Title App
Dear Debbie!
Thank you for the review!
We’re very sorry to hear about your experience. This is not the kind of service we want our users to encounter.
Please contact our support team at customer.care@title-app.co with all relevant details so we can investigate the charges. We take these issues seriously and want to help resolve this promptly. Your feedback is important, and we appreciate you bringing this to our attention.
Title is a scam and you will lose money!
I was charged an extra charge for a service I never signed up for. I also realized the stylist working with me was going to be AI, not a human stylist. I asked for a refund and they said they didn’t refund for customer dissatisfaction. I asked why if dissatisfaction was from being mislead, and they said nothing. I went through PayPal and it was one of the first times PayPal didn’t side with me. It was clear that Title was deceptive. I have no idea how PayPal sided with them. Title is a total scam. Please stay away from them.
February 1, 2026
Unprompted review
Reply from Title App
Dear Diane!
Thank you for the feedback!
We’re sorry to hear about your experience and understand how frustrating this situation must feel. We take concerns about billing and transparency very seriously, and we regret if anything was unclear or did not meet your expectations. Our goal is to provide a clear and positive experience for every customer, and your feedback highlights where we need to improve.
We would appreciate the opportunity to review your case and provide further clarification or assistance. Please reach out to our customer care team at customer.care@title-app.co so we can look into this for you and work toward a resolution.
Kind regards,
TITLE Team
TITLE-App Response
LATEST UPDATE
After writing this review I was contacted by the head of the customer success team - she apologised and has organised a full refund for me.
I signed up a week ago and even before I had my first session $NZD 34.00 was taken from my account followed by another payment of $NZD59.66 of which I was not advised of.
When I complained I received a reply from their so called customer service that there will be no refunds.
I didn't receive any of the promised services, do not sign up to this sham company!
March 6, 2026
Unprompted review
Reply from Title App
Dear Bernadette!
Thank you for your feedback.
We’re very sorry for the confusion and inconvenience you experienced with unexpected charges and the lack of service. We’re glad to hear that our Head of Customer Success was able to reach out and solve the issue for you.
Our team strives to ensure clear communication and reliable service, and we regret that this was not your initial experience. We appreciate you bringing this to our attention and hope your issue has now been resolved to your satisfaction.
Kind regards,
TITLE Team
The advertise money k guarantee but…
The advertise money mba k guarantee but they will not refund any money, even if you’ve never used their service.
I wasn’t expecting the previous billings just today’s. I got a polite F off response
March 7, 2026
Unprompted review
Reply from Title App
Dear Cathy!
Thank you for your feedback.
We’re sorry to hear about the issues you experienced with unexpected charges and the lack of a satisfactory response. Our goal is always to provide clear billing information and fair support.
Please contact customer.care@title-app.co so our team can review your case and assist you directly. We appreciate you bringing this to our attention and hope to resolve the matter promptly.
Kind regards,
TITLE Team
100% scam
100% scam. Save your money and go directly to the sites that sell the clothing. The styling is so bad and the company has the worst Customer Service. The lines they have are Commense, Steve Madden, Tory Burch and the gap. The capsules are a complete waste because they wont have your size and the things you like are not available. Don't waste your money!!!!!!!!
March 6, 2026
Unprompted review
Reply from Title App
Dear Elizabeth!
We’re really sorry to hear about your experience and completely understand your frustration.
It’s upsetting when the items you’re excited about aren’t available or don’t fit your style. We strive to make our capsules versatile, but sometimes availability can be limited, and we’re always working on improving this.
Your feedback about sizing and customer service is very important, and we’ll use it to make our service better. If you’d like, you can reach out to us at scustomer.care@title-app.co so we can try to help resolve this personally.
Kind regards,
TITLE Team
Do not sign up for this APP
I would give the Title APP no stars if it was possible. I signed up for the APP and when I was sent the outfits they had chosen for me they were completely off base. I wrote to explain I was disappointed and to ask for the account to be cancelled and refunded and it was cancelled but not before they charged me a second $47 in US funds. They did not give me a refund but credited my account for $94 US. This is not very helpful as I will never use this app again so basically I have spent $94 US and received absolutely nothing in return. I do not recommend this APP to anyone. It was a total rip off.
UPDATE: TITLES response was meaningless. The asked me to contact them and this is the response they gave:
"Hello Sara, thanks for your message!
I’m sorry to hear that you’ve had a negative impression of our service. I completely understand your frustration, and please know that we take all feedback seriously.
We will take your comments into consideration as we continue to improve our service and user experience.
Thank you for sharing your thoughts with us.
Helly from Customer Care Team"
Clearly, given other reviews, they have not improved their customer service and this is simply a general reply they send to everyone. Again, I repeat, keep your money in your pocket. This is a total rip off!
February 16, 2026
Unprompted review
Reply from Title App
Dear Sara!
Thank you for taking the time to share your experience.
We’re very sorry to hear that the outfits you received did not match your expectations and that the situation with the charges and account credit left you feeling frustrated. Our goal is always to provide personalized styling and clear billing, and we regret that this was not your experience. Credits are sometimes issued as a faster way to resolve billing concerns within the account, but we understand that this may not have been helpful in your case.
If you’re open to it, please reach out to our support team at customer.care@title-app.co so we can review your case and assist you further. We appreciate your feedback and will share it with our team as we continue working to improve the service.
Kind regards,
TITLE Team
Reply from Title App
Dear Maureen!
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Eva made such a positive impression. Being warm, patient, and highly informative is exactly the kind of support we strive to provide.
We’ll be sure to share your kind words with her — it will mean a lot. We truly appreciate you taking the time to recognize her great work!
Kind regards,
TITLE Team
It’s fun with a nice and wide variety
March 2, 2026
Reply from Title App
Dear Lisa!
Thank you for your feedback!
We’re so glad to hear that you’re having fun and enjoying the nice, wide variety available. Offering diverse options to explore different styles and preferences is something we truly value.
It’s wonderful to know the experience feels engaging and exciting for you. We appreciate your support and look forward to continuing to inspire you!
Kind regards,
TITLE Team
Capsule wardrobe consultation
My stylist was friendly, efficient and very helpful. I’m looking forward to seeing my capsule wardrobe and trying some new looks to upgrade my style game. Thank you!
March 2, 2026
Reply from Title App
Dear Rosie!
Thank you so much for your lovely feedback!
We’re thrilled to hear that your stylist was friendly, efficient, and helpful during your capsule wardrobe consultation. It’s exciting to know you’re looking forward to seeing your curated capsule and experimenting with new looks.
Upgrading your style in a way that feels authentic and fun is exactly what we aim for. We truly appreciate your trust in us and can’t wait for you to enjoy your refreshed style journey!
Kind regards,
TITLE Team
Reply from Title App
Dear JoAnn!
Thank you for sharing your thoughts!
We’re glad to hear you’re finding Title interesting so far. If you haven’t found exactly what you need yet, we’d love the chance to help guide you in the right direction.
Sometimes, a few adjustments in preferences or filters can make a big difference. If you’d like personalized assistance, feel free to reach out to us at customer.care@title-app.co — we’re here to help you get the most out of your experience.
Kind regards,
TITLE Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.