Ghost customer service
Ticketmaster has no phone number, no live chat and the application has glitches. Unfortunately no way to avoid them to get tickets. The foundations of "customer service" are not there.
February 20, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Find and buy tickets: concerts, sports, arts, theater, shows, festivals, family events at Ticketmaster.ae
Contact info
U.A.E.
- ticketmaster.ae
Advertisement
Have not responded to my email from…
Have not responded to my email from Wednesday. Event starts Sunday, useless non existent customer service
December 3, 2025
Unprompted review
Scamming people with seats almost behind the stage
The Coldplay show was amazing but we missed seeing the show as we couldn’t see the stage .I can’t believe they sold tickets section 33 and 32 having a screen literally almost behind the stage so can’t see the stage and just look at the panel with a small screen!!! What a scam …they’d shouldn’t be allowed to sell such seats and the price was not cheap.
Don’t ever buy seats from that sections if you ever go to a concert in zayed stadium in Abu Dhabi
January 12, 2025
Unprompted review
No reply to 4 emails
4 emails over one week to customerservice 'at' ticketmaster.ae and no one bothers to reply; to a fairly simple query.
Really ironic that the email id is as above.
December 6, 2024
Unprompted review
Pure SCAM!!!
Pure SCAM!!!
I bought 3 tickets for UFC 308 and paid everything. After my money was paid I got the message that there was an error and I won’t get my tickets. The money is gone and no tickets.
Support said I will receive my money back 😂
So I’ve to pay directly for something I would never get but you can take your time for refund me? Scam company, hope your company will fall as fast as it is
August 5, 2024
Unprompted review
Advertisement
Incompetent communication
The time of the Tom Segura concert was changed by bringing it forward by 2 hours, and didn't bother to communicate this. I got an email on the day saying they had changed my seat, but no mention whatsoever of the time changing.
I spoke to others who were leaving as I arrived who said they had booked tickets that week and the updated time was on their tickets. So they already knew.
In short
Ticketmaster's lack of communication regarding the time change was a significant failure. As a result, I missed out on seeing a comedian I had eagerly anticipated for a long time. This experience has left me deeply disappointed.
They then hide behind their Ts&Cs which says they will make 'reasonable efforts' to tell me if something changes. So they cant even follow their own Ts&Cs.
An embarrassment to the UAE.
May 25, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.