Thirtyone:eight Reviews 235

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and effectiveness. Many people also commend the efficient delivery service, noting that orders arrive promptly and in good condition. The ordering process is frequently described as easy and straightforward, and the website is often mentioned as user-friendly and easy to navigate. Overall, consumers are very satisfied with the service provided. However, some customers experienced issues with delivery, such as packages being left in exposed areas or arriving with minor damage. A few people also noted that their orders were incomplete or arrived later than expected. Additionally, one reviewer mentioned that the product description lacked information regarding the intended age range for the audience.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the good quality printing, the items... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many consumers praise the quick and efficient... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Service

Customers had positive experiences with service. Many reviewers praise the clear communication, good... See more

Website

People report positive experiences with the website. Customers consistently praise its clarity and ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more

Company replied

Rated 4 out of 5 stars

Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more

Company replied

Rated 4 out of 5 stars

Was made aware of the product I ordered via an email newsletter. The link worked well, and the purchase process was simple. The product was delivered in good condition and in good time. I didn't gi... See more

Company replied

Rated 4 out of 5 stars

Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different... See more


Company details

  1. Charity

Written by the company

Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

235 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Helpful staff, good resources and systems

Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different methods to suit diverse groups and needs.
As a growing church, we've found thirtyone:eight a great organisation for co-ordinating and supporting our activities and enabling us to keep records and keep up-to-date with requirements and processes.

April 2, 2026
Rated 4 out of 5 stars

Useful resources

My order was correct, and arrived quickly after dispatch.

March 12, 2026
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Reply from Thirtyone:eight

Thank you for your review, we're pleased your order arrived quickly and was correct. Please get in touch if there's anything we can do to improve your experience further.

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Rated 5 out of 5 stars

It's easy!

Thirty one eight was referred to in training and I went to the website afterwards. An easy website to navigate and very clear. I looked at resources. Bought two items and again the experience of making the purchase was easy and the items arrived quickly. Thank you

February 23, 2026
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Rated 3 out of 5 stars

Only part of what was ordered arrived

Only part of what was ordered arrived. I had to phone 31:8 resources, they recognised that part of order was missing. It finally arrived on Saturday.

February 17, 2026
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Reply from Thirtyone:eight

We're sorry part of your order was initially missing, but glad you were able to receive a resolution from our team. If there is anything further we can do to help, please don't hesitate to contact us on 0303 003 1111.

Rated 1 out of 5 stars

Order never arrived

February 11, 2026
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Reply from Thirtyone:eight

We're sorry your order didn't arrive. As per our email contact, your order has been se-sent and should be with you soon.
If you have any further queries, please contact our team on 0303 003 1111.

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Rated 5 out of 5 stars

Supply of resources

There was a good range of resources to support safeguarding. Those I selected arrived as expected and are of good quality.

February 4, 2026
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Reply from Thirtyone:eight

Thank you for your review – We're pleased you found our range of resources helpful.

Rated 5 out of 5 stars

Great shop

Great shop, ease of ordering and everything arrives on time.

October 29, 2025
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Reply from Thirtyone:eight

Thank you for your purchase and kind review.

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Rated 1 out of 5 stars

No way to correct their error or talk to anybody

Was sent the standard digital DBS link by Thirtyone:eight. The site wont accept my correct driving licence number - despite my double checking with DVLA. The error lies with Thirtyone:eight, but the helpline is recorded messages only, no way to talk to a person to resolve the issue. Emailed but still waiting for a response. Very dissapointed, especially given the eyewatering amount of taxpayer's money that has been sunk into a semi-functional site.

January 9, 2026
Unprompted review
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Reply from Thirtyone:eight

We’re sorry you have been experiencing an issue with the DBS platform not accepting your driving licence number. Our Disclosure helpline for DBS enquiries is closed over the weekend but you can call us Monday-Friday 9am-5pm on 0303 003 1111 and we will be happy to help, or we will be in touch soon with a reply to your email.

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