Thank you to Michelle for personally messaging me regarding my postal delivery address and understanding that where i live with mine & my neighbours mail boxes on the main highway we have a lot of... See more
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I purchased the shower steamer products I was expecting a stronger scent love the idea but unfortunately didn’t deliver . I also purchased the lip balm that was beautiful .
Five star all the way from ease of ordering, ease of payment, good website, communications re query and super quick delivery. Packaging for my fragile purchases was perfect. Thanks so much. A truely... See more
Company replied
Thanks so much for organising my gifts and sending them so promptly! They arrived swiftly too, maybe because you use sendle rather than aus post? My friend adores the products I sent her for her birt... See more
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Company details
Written by the company
Help finding Australian made and owned sustainable products with ease is finally here. All of our products are carefully selected to bring you peace of mind, knowing that you are making a difference by truly shopping local, cutting down on carbon emissions and making sustainable eco-conscious choices in your everyday life to help protect our mother Earth. The True Co is a family-run business, so you can feel safe knowing that there is a real person behind every product you purchase. Our desire to bring eco-friendly and sustainable products that are entirely Australian made and owned to you is what drives us every day. Our goal is to help you limit your impact on the environment with your purchases as much as possible, from production all the way to the product arriving to you. True to Australia - All products we sell are 100% Australian made and owned, cutting down on the impact of international shipping on the environment and supporting your local community. True to you and your family - All products we sell are produced in an ethical and sustainable way, meaning that they are produced in a way that causes little or no damage to the environment, using natural materials. This means they are absolutely good for you, are able to continue to be produced for as long as is required, and adequately support those that produce the items True to the environment - We limit our impact on the environment as much as possible by delivering products in recyclable repurposed packaging we receive from stock or by using our recyclable non toxic sustainable Australian Made packaging through Pakko. True to the world - We limit our carbon emissions as much as possible by using a delivery partner, Sendle, who entirely offsets their emissions on carbon neutral projects around Australia, North and South America, as well as other locations around the world. True to your wallet – same price as the manufacturer, no delivery fees.
Contact info
PO BOX 5030 West End, 4101, Brisbane, Australia
- 0401072880
- michelle@thetrueco.com.au
- thetrueco.com.au
Very good quality products
Very good quality products. Loved how smooth and quick the return been.
April 8, 2022
Unprompted review
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5 star is how I would respond
5 star is how I would respond. I cannot fault the service provided from the time I made the order to the time I found the box at my front door, delivered very promptly.
I certainly would recommend your company.
Thank you.
Coral
February 13, 2022
I purchased the shower steamer products…
I purchased the shower steamer products I was expecting a stronger scent love the idea but unfortunately didn’t deliver .
I also purchased the lip balm that was beautiful .
February 6, 2022
Great sevice very quick very happy
December 16, 2021
Love the sun screen
Love the sun screen, goes on easily and gives great protection, highly recommend, so good I bought 2
December 12, 2021
Reply from The True Co
Such a wonderful review Christine, thank you! We love Standard Procedure products :) xoxox
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Website easy to use
Website easy to use
Reasonable prices
This is a Christmas present which I’m sure will be a great choice
December 10, 2021
Unprompted review
Reply from The True Co
We have taken our time building our website and making it as user friendly as possible, so its really lovely to get feedback like this :) Thank you. Have a lovely day xx
My parcel arrived today
My parcel arrived today. Very happy with the products and the prompt, friendly and efficient service.
Thank you
December 9, 2021
Reply from The True Co
Hello Cheryl, I'm so happy to hear your goodies arrived and quick :) I really appreciate you leaving such a kind review. Have a lovely day xx
Quick delivery and quality product
December 7, 2021
Reply from The True Co
We love to hear this :) Thank you xox
My order arrived quickly and looks…
My order arrived quickly and looks great, I ordered the products for a gift so can’t really comment on them yet.
December 6, 2021
Reply from The True Co
Thank you Sandra for leaving us a wonderful review. I hope your friend loves them :)
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Very Happy Customer - You guys DID WELL
Thank you to Michelle for personally messaging me regarding my postal delivery address and understanding that where i live with mine & my neighbours mail boxes on the main highway we have a lot of trouble with our mail being stolen, not just me but my neighbour's too.
We prefer to have mail delivered to PO Box in the main town but i was more than happy to come home and see my parcel had been dropped off at my door. Thank you to the delivery person for this, it was very much appreciated. Delivery was quick and easy.
Thank you very much - BIG smiles :)
I forgot to mention the personal hand written note on a piece of scrap paper - this made my day - BIG smiles again
December 2, 2021
Reply from The True Co
Thank you Robyn for such a beautiful review, this has made my day. I'm extremely happy to hear your order arrived safe. I love writing little messages for all my customers and I do this in the hope it makes your day that little bit brighter :) Thank you again and have a great weekend xoxox
Product is great
Product is great, love it.
you get twice as much product for same cost with no pong though, so a little dissapointed at the amount of product you get
November 23, 2021
Reply from The True Co
Hi Sandi Thank you for your lovely review and honest feedback. Pricing can be an interesting comparison when only stocking small scale independent local business's and with ETC who is the amazing creator of our deodorant, he is a one man operation so that is reflective in the pricing. We also stock a 60g deodorant for $15 compared to 15g for $5. Thank you again and have a lovely day xx
Thankyou to The True Co
The True Co is where I’ll be buying all my Christmas gifts this year! Such great service as well as amazing and unique finds made by local artists and craftspeople. My husband loves the beard oils I got him and he is super fussy! Looking forward to future shopping with you guys, keep up at the great work!
November 2, 2021
Reply from The True Co
Wow! what a lovely review, thank you. We love our beard oils, the Mulled wine is such a unique scent. Have an amazing day xx
Arrived so quickly
Thanks so much for organising my gifts and sending them so promptly! They arrived swiftly too, maybe because you use sendle rather than aus post? My friend adores the products I sent her for her birthday! Will return to shop again soon (maybe for myself this time🤪)
Also thanks to Mish for helping me out with my error with shipping address- you saved me a lot of drama and really went above and beyond.
October 27, 2021
Reply from The True Co
Thank you for leaving such a lovely review! We are always excited to hear our orders arrived quickly and yes Sendle are fantastic to use as a courier as they offset all their carbon emissions :) Such an easy fix up with the shipping address, happy to help. Have a great day xx
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I was very happy with my incense…
I was very happy with my incense holders. They are beautifully made. I purchased them as gifts for friends.
October 27, 2021
Reply from The True Co
Thank you Natalie! We are delighted to hear how happy you are with the incense holders and hope your friends are to. Have a lovely day xx
Love the seed bombs as they are so easy…
Love the seed bombs as they are so easy to use.I can’t wait to use the shampoo bar. Delivery was really quick. Thankyou.
October 25, 2021
Reply from The True Co
Thank you Jodie for taking the time and leaving us a wonderful review. Great to hear you enjoyed planting your seed bombs. Shampoo with a purpose is my fav, the smell is incredible. Have a lovely day xx
Very happy with my order
Very happy with my order. Delivery was quick despite COVID issues
These are gifts for my garden buddies, I'm sure they will love them.😁
October 22, 2021
Reply from The True Co
Thank you for leaving us such a wonderful review :) We love our Aussie Seed Bombs and I'm sure garden buddies will to. Have a lovely day xx
I have just placed my first order
I have just placed my first order, looking forward to it arriving can’t wait to have flowers for the bees in my garden 🐝
October 21, 2021
Reply from The True Co
Thank you Susan for leaving us a review. I can see your order has arrived and we are excited for you to start attracting bees to your garden. Have a lovely day xox
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Michelle was so helpful
Michelle was so helpful, l love the creams and will definitely be back for more, l also purchased some baby products for my niece which she loves.
October 19, 2021
Unprompted review
Reply from The True Co
Thank you for such a wonderful review :) Very happy to hear your niece loved her gifts. Have a great day xx
So efficient and fast on delivery.Will…
So efficient and fast on delivery.Will definitely use again.
October 19, 2021
Reply from The True Co
Thank you for your lovely review Megan, we really aim to deliver our orders as soon as possible :) Have a great day xx
I love everything about TrueCo!
I love everything about TrueCo!
Local and eco friendly. What else could you want!
October 18, 2021
Reply from The True Co
This makes us Smile Adam, thanks for sharing your thoughts. Have a lovely day xx
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