I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am b... See more
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Each time you contact the company, you got a different person and you get the same computer driven generalized response that is not helpful. I am receiving only women from far away such as Ohio and... See more
Company replied
I signed up on your Dating site, but unfortunately, the town that I live in is very tiny so I chose the next Town over which is much bigger. After I paid for my membership, I went in and looked and lo... See more
Company replied
Had a couple of issues getting my account set up. The Customer Support team were always prompt to reply and helped me get the issue resolved in a timely manner. And always very kind with the process.... See more
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Company details
About Sequel
Written by the company
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Contact info
Every story deserves a Sequel
4.3
Excellent
51 reviews
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The support team was very helpful when…
The support team was very helpful when I needed to cancel my membership. Very quick to respond.
May 7, 2026
Unprompted review
Reply from Sequel
Dear Marti,
We’re glad to hear that our support team was helpful during your membership cancellation and responded quickly to your request.
Providing prompt and attentive assistance is very important to us, especially when helping members manage their accounts smoothly and without unnecessary delays.
Thank you for sharing your feedback
Had a couple of issues getting my…
Had a couple of issues getting my account set up. The Customer Support team were always prompt to reply and helped me get the issue resolved in a timely manner. And always very kind with the process.
May 5, 2026
Reply from Sequel
Dear Customer,
We’re sorry to hear that you encountered some issues during the account setup process, but we’re very pleased to know that our Customer Support Team was able to assist you promptly and effectively.
It’s especially rewarding to hear that the team was not only responsive but also kind and supportive throughout the process. Providing timely and courteous assistance is something we truly value.
We appreciate your kind words and are glad we could help resolve your concerns.
Customer Support Team
They understood my circumstances and…
They understood my circumstances and acted straight away with a solution to my issues
May 6, 2026
Unprompted review
Reply from Sequel
Dear Scott Richards,
Thank you for taking the time to share your feedback. We’re delighted to hear that your circumstances were understood and that a solution was provided promptly.
Providing attentive, responsive, and solution-focused support is something we truly value, so it’s great to know your experience with Sequel reflected that.
We truly appreciate your kind words and your support.
Customer Support Team
Sequel charges to join
Sequel charges to join, ok. Then if you want to message some one, they want more money. I have only received one like and he is 3000 miles away.
May 5, 2026
Unprompted review
Reply from Sequel
Dear Customer,
Thank you for bringing this issue to our attention. We regret any inconvenience caused by unexpected charges and your recent experience on the platform.
Please note that subscription plans and additional paid features may vary, and we understand how important it is for all charges to be transparent and properly authorized. We kindly ask you to contact our Customer Support Team directly so we can review your account and billing history in detail.
You can reach us at support@thesequelapp.com
using your registered email address and by providing any relevant transaction details. Our team will thoroughly investigate the matter and assist you as promptly as possible.
In regard to profile preferences, many search filters can be customized within your account settings. Our support team will also be happy to guide you on how to better adjust matches according to your preferences.
I signed up on your Dating site
I signed up on your Dating site, but unfortunately, the town that I live in is very tiny so I chose the next Town over which is much bigger. After I paid for my membership, I went in and looked and lo and behold there was really nothing around locally. There were plenty of men outside of State, but that wouldn’t work well for me. So I called back in and asked for a complete refund and the representative although she did try to sell me on 50% she did realize I called in the same exact day as I placed the order and canceled it the same exact day so she didn’t really have a problem and she was very understanding. I told her I really appreciate
May 2, 2026
Reply from Sequel
Dear Linda Huber,
Thank you for taking the time to share your experience with us. We truly appreciate your detailed and thoughtful feedback.
We understand how important it is to find matches within a suitable and convenient location, and we’re sorry to hear that the available profiles did not meet your expectations in that regard.
At the same time, we’re very pleased to know that your request was handled promptly and with understanding. It’s great to hear that the representative provided clear communication and was able to assist you with the refund on the same day.
Your kind words about the support you received mean a lot, and we’re glad the experience left a positive impression despite the circumstances.
Thank you again for sharing your feedback and for recognizing the efforts of our team.
Customer Support Team
Reply from Sequel
Dear Dorothy!
We're happy to hear that you received a prompt response and a satisfactory resolution. Thank you for your positive feedback; we appreciate it.
Great support group
I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am back looking at beautiful ladies. Usually dating sites will scam you but not this one Lia with the support group helped me beyond my thinking of a dating site but this is the real thing.Come on guys lots of pretty ladies.
May 2, 2026
Reply from Sequel
Dear Customer!
We appreciate you sharing your experience. We're glad the support team was able to assist you with the email issue and resolve it quickly. It's great to hear you're enjoying the site and finding it to be a genuine experience. Thanks for the positive feedback!
Reply from Sequel
Dear Gene,
Thank you for taking the time to share your feedback with us. We’re glad to hear that your question was answered promptly and that you had a positive experience with Sequel.
Providing quick and effective support is something we always strive for, so it’s great to know we met your expectations.
We truly appreciate your kind words and your support. If you have any questions, please, do not hesitate to contact us.
Customer Support Team
Each time you contact the company
Each time you contact the company, you got a different person and you get the same computer driven generalized response that is not helpful. I am receiving only women from far away such as Ohio and Idaho. I live in South Carolina.
Why would I enroll in a program with his no locally available women. This has been a waste of my time and money.
Bobby
April 30, 2026
Unprompted review
Reply from Sequel
Dear Bob,
We understand how frustrating it can be to receive responses that feel repetitive and to see matches that are not relevant to your location.
Our support process is designed so that any available agent can assist quickly, which may sometimes result in similar phrasing, as we aim to provide consistent and accurate information. At the same time, member suggestions can vary based on profile settings, activity, and availability, which may occasionally include people from outside your immediate area.
Thank you for sharing your concerns. Your feedback highlights where improvements are needed, especially in communication and match relevance.
Received a quick response and it solved…
Received a quick response and it solved my issue.
April 29, 2026
Reply from Sequel
Dear Debra,
Thank you for taking the time to share your positive experience with us!
We're really glad to hear that our team was able to provide a quick response and successfully resolve your issue. Ensuring that you have a smooth and supported journey on our platform is our top priority, and it's always rewarding to know we hit the mark.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're always here and ready to help!
Customer Support Team
Very helpful and efficient
April 28, 2026
Reply from Sequel
Dear Gary Rkane,
Thank you for taking the time to share your positive feedback. We’re delighted to hear that your experience with Sequel was very helpful and efficient.
Providing prompt, reliable, and professional assistance is always our goal, so it’s rewarding to know we met your expectations.
We truly appreciate your kind words and your support. If you ever need assistance again, we’ll be happy to help.
Customer Support Team
Great experience with Sequel
Great experience with Sequel. Professional team, smooth process, excellent communication, and reliable service. Highly satisfied and would definitely recommend. ⭐
April 22, 2026
Unprompted review
Reply from Sequel
Dear Britney Scott,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you had a great experience with Sequel and that our team was able to provide professional support, clear communication, and a smooth overall process.
It’s especially rewarding to know that you found the service reliable and that your experience left such a positive impression.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your thoughts. We look forward to assisting you again whenever needed.
Customer Support Team
Reply from Sequel
Dear Jo Ann,
Thank you so much for taking the time to share your positive feedback with us!
We’re thrilled to hear that our assistance was prompt and professional. It is always rewarding to know that our team is hitting the mark. Ensuring you feel supported and have a smooth experience is exactly what we strive for.
If you ever have any questions or need help in the future, please don't hesitate to reach out. We're always here for you!
Customer Support Team
Awesome
Awesome! Very reputable unlike many companies to come across these days I will definitely recommend your platform
April 27, 2026
Reply from Sequel
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us.
It’s rewarding to know that you find Sequel reputable, as we strive to maintain a high level of trust and transparency for our community. Your recommendation means a lot to us and motivates our team to keep improving the service. We are glad to have you with us!
We wish you every success in your future connections on our platform.
Customer Support Team
Handle my request promptly and…
Handle my request promptly and satisfactorily
April 26, 2026
Unprompted review
Reply from Sequel
Dear Bob,
We appreciate you taking the time to share your feedback. We are happy to hear that our Customer Support Team handled your request promptly and you were satisfied with our assistance!
Awful
Awful. Constant ads to pay more before you can see anyone. No one matching parameters set. Customer service still trying to sell. Difficult to cancel.
April 26, 2026
Reply from Sequel
Dear Drea!
Thank you for your feedback.
We’re sorry to hear that your experience with Sequel has been disappointing.
Our goal is to provide clear information about how the service works, including subscriptions and additional features. We regret if this was not communicated clearly or felt overwhelming.
Regarding matches, suggestions may sometimes extend beyond selected parameters to provide a broader range of potential connections, but we understand that this may not always be desirable.
We also take concerns about account cancellation seriously. The process is designed to be accessible, and our support team is always available to assist if any difficulties arise.
Your feedback about both the user experience and customer support has been noted and will be shared with the relevant team for improvement.
She was very helpful and sent me an…
She was very helpful and sent me an email to help me do things in the App
April 23, 2026
Reply from Sequel
Dear Judy,
Thank you so much for taking the time to share your positive experience! Your kind words truly made our day.
We’re thrilled to hear that our support team was able to assist you and that the email instructions helped you navigate the app more comfortably. Ensuring you feel supported and have a smooth, enjoyable experience is exactly what we strive for!
If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out to us at support@thesequelapp.com. We're always here and ready to help you.
Warm regards,
Customer Support Team
Reply from Sequel
Dear Customer,
We sincerely appreciate you taking the time to share your positive experience with us. It’s wonderful to know that our online support was very responsive and provide you with fast assistance.
Your feedback truly inspires our team to keep providing top-quality service. Should you need any help in the future, we’ll always be here for you.
good support for a very disappointing…
good support for a very disappointing initial experience. Just not any promising members in my area. I do not want to go beyond 100 miles but do not know the radius of your search for me.
April 22, 2026
Reply from Sequel
Dear Andrew!
Thank you for your feedback.
We’re glad to hear that you had a positive experience with our support team, though we’re sorry that the platform itself did not meet your expectations in terms of local matches.
Search results are typically based on your selected preferences, including distance, but availability can vary depending on user activity in your area. We understand your preference to stay within a specific radius, and your feedback is important as we continue improving how location filters work.
We appreciate you giving Sequel a try and wish you all the best.
Best regards,
Sequel Support Team
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