First, my return too way too long to process a refund. It was $3000 and it took almost 1 month. Secondly, I have consigned many items and specifically asked TRR NOT to discount my high value items... See more
Company replied
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See what reviewers are saying
I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... See more
Company replied
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... See more
Company replied
Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... See more
Company replied
Company details
- #75 of 137 best companies in Women's Clothing Store
- #200 of 288 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
66 E. Walton St., 60611, Chicago, IL, United States
- (312) 626-0340
4.0
Great
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Always a pleasure to deal with TRR
Always a pleasure to deal with TRR. From ordering online, buying at the store or dealing with my wonderful representative, Gavin Butterworth!
May 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The RealReal - Chicago
We're so happy you love your piece! We appreciate your kind words.
First
First, my return too way too long to process a refund. It was $3000 and it took almost 1 month.
Secondly, I have consigned many items and specifically asked TRR NOT to discount my high value items without approval. Yet - they continue to do it. Why?? Who’s not getting the memo or reading my emails. I have sent and texted many times. Customer Service needs to step up their game.
May 19, 2026
Reply from The RealReal - Chicago
We appreciate you sharing your concerns. We're sorry to hear about the refund delay and the issues with your consigned items. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Reply from The RealReal - Chicago
We're glad our team was helpful! Thank you for your kind words.
The wrong size was listed online
The wrong size was listed online. The box says the proper size.
I wasted 79$ on duties for the wrong wise
April 25, 2026
Reply from The RealReal - Chicago
We appreciate you sharing your experience. Please feel free to reach via email at reviews@therealreal.com if we can assist you further.
Reply from The RealReal - Chicago
We are so pleased to hear your positive feedback. We appreciate your kind words.
Excellent shoes and delivery
May 13, 2026
Reply from The RealReal - Chicago
We are so pleased that you found our shoes and delivery excellent. We appreciate your positive feedback.
I had a return I thought would be…
I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and credited my charge.
May 14, 2026
Reply from The RealReal - Chicago
We're so glad our team could efficiently assist with your return and ensure a smooth experience. Thank you for your kind words!
Reply from The RealReal - Chicago
Thank you for your feedback!
Relatively good experience
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt something down, it's a great option.
April 26, 2026
Reply from The RealReal - Chicago
Thank you for your feedback!
Happy Tiffany & Co. shopper!
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price as well. The purchase was super easy & it shipped very quickly. Came to my address in a nice big box, so it couldn’t get lost in the shuffle in shipping. 100% Happy!!!
May 10, 2026
Reply from The RealReal - Chicago
We are so happy to hear you found the Tiffany & Co. charm you were looking for. We are glad the purchasing process was easy and that your item arrived quickly and securely. Thank you for your wonderful feedback!
Reply from The RealReal - Chicago
Thank you for sharing your positive feedback!
Reply from The RealReal - Chicago
We appreciate your feedback. We are always looking to improve our offerings. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
I ordered my Gucci Bag on Monday and it…
I ordered my Gucci Bag on Monday and it came that Friday. Easy Shopping, Easy Process...speedy Shipping. All a win.
May 4, 2026
Reply from The RealReal - Chicago
We're so happy the Gucci bag you ordered arrived quickly! We appreciate your feedback regarding the easy shopping experience and speedy shipping!
Shoe broken
I have purchased LV shoes and 1 day the shoe is broken, it is very sad, purchased and spend 50$ to courrier. very bad experience
May 2, 2026
Reply from The RealReal - Chicago
We are truly sorry to hear about the shoe issue and courier cost. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The best online store ever!!!
April 29, 2026
Reply from The RealReal - Chicago
We're happy you had such a great experience with our online store! Thanks for your positive feedback; it means a lot to us.
My girlfriend loves the TRR
My girlfriend loves the TRR! that is what makes my experience with trr beyond the best ever experience!!
April 28, 2026
Reply from The RealReal - Chicago
We're happy to hear that your girlfriend loves it! It means so much to us that you had the best experience. Thank you for sharing your positive feedback.
The item is fake and I’ve taken legal…
The item is fake and I’ve taken legal action toward the company 😡 because you’re refusing to refund me money back
April 27, 2026
Reply from The RealReal - Chicago
We take authenticity very seriously and are truly sorry that you have any concerns with your item. Please reach out by email at reviews@therealreal.com so that we can assist with you right away.
Great merchandise at a bargain rate
Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal.
5 🌟
April 25, 2026
Reply from The RealReal - Chicago
We're happy to hear that you find great value in our merchandise! It's wonderful to know that your wife adores the jewelry you purchase. Thanks for your positive feedback.
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