Thérapie Clinic Reviews 

Smoothest and painless session ever from Sedi, she was very knowledgable and an expert to calm down nerves. Looking forward to more sessions with her.

Maria- trafford centre she was really nice and polite the service was amazing would recommend

Honestly, I find them incredibly exploitative of their clients. Once they have your money, there seems to be very little care or consideration for you as an actual person. Their customer service is ridiculously rigid, with zero understanding or willingness to look beyond whatever policy they have written in front of them.

Even when you explain your personal experience and how your skin has reacted to the laser treatments THEY provide, they simply don’t care. There’s no attempt to actually listen or tailor your treatment accordingly. It feels like everyone gets pushed through the exact same process with no personalised care.

The whole thing feels extremely commercial and focused on taking your money rather than providing genuinely personalised care. I really regret spending my money here and wish I’d gone elsewhere from the start.

Always a very pleasant experience!
Wonderful staff! So friendly, professional and helpful 🤗

Unused treatment, refund refused and months of failed attempts to resolve the matter.

I purchased a course of Sculptra treatments from Therapie Clinic Wigmore Street April 19th 2026. I became seriously ill and could not commence the course. I contacted the clinic April 30th to let them know and to cancel the course, but it was redirected to a call center instead, they advised me someone from the clinic would contact me.

I did not receive a single treatment and the course was never commenced. Despite this, Therapie refused my request for a monetary refund for the completely unused treatment course and instead offered the value as clinic credit.

I have been trying to resolve this since 30 April 2026. One of the most frustrating aspects has been the difficulty communicating directly with the Wigmore Street clinic. My calls were repeatedly directed through a central call centre, and despite numerous calls and requests for assistance, I struggled to get the matter dealt with by someone with the authority to resolve it.

I eventually communicated with the Wigmore Street clinic manager, who acknowledged in writing that I had not started the treatment course and advised that my request would need to be escalated to senior management. Despite that, I received no substantive response from senior management.

I then attempted to contact Therapie User Care directly, but the email address I was given bounced back as undeliverable. I had to resort to the general customer-service email, where the only response was a request for information to locate my account rather than a substantive response to the complaint.

After more than five months of telephone calls, emails and attempts to resolve the matter, I still have no monetary refund for a treatment course that was never commenced.

I have now reached the point where I am pursuing the matter formally with a letter before claim.

I will update this review if Therapie resolves the complaint.

Thérapie Clinic cancelled my appointment on 5th September with less than 24 hours' notice (on 4th September), direct hypocrisy given their own strict cancellation fees. Because I am leaving for a month-long trip to Asia in 3 days, this short-notice cancellation forces a completely unacceptable 12-week gap between my treatments (last session was 24th July), entirely disrupting my growth cycles, and ruining my progress.
To make matters worse, a representative unilaterally booked me a replacement session for 20th October at 2:00 PM on a Tuesday without my confirmation, despite the fact that standard work hours are 9-5 meaning I will not be able to attend. I was told it was my responsibility to hunt down other branches on an app that is currently broken. There is zero scheduling flexibility and a total lack of accountability.

While the clinic will inevitably blame 'staff sickness' for the short-notice cancellation, this does not excuse the fact that they have zero routine availability for the next six weeks. A properly managed clinic retains buffer slots for emergencies. Forcing a paying client into a 12-week gap proves they are aggressively overbooking their calendar to maximize profit while maintaining zero consumer flexibility or baseline resilience when staff are off.

I am demanding a formal pro-rata refund of for the remaining sessions so I can take my business to their competitors in Birmingham as there is no shortage of laser clinics in the area.

I am disappointed about the treatment I received. I went for a 12 Emscultps treatments in Liffey Valley shopping Centre. I had no improvement on my belly. I did not received any feedback between the treatments, any picture taken during the treatments as a comparison....no interest in any member of the team when I was there. I was left alone in the room for 30'. It was very expensive: no effects /no feedback from the team/ no picture pre and post treatments for comparison/ I was told that I would have add the pictures taken again in the middle of the sections and I spoke a few times to a team member with no effects/ I left the last session to verify is someone would have contacted me for any final feedback. Nobody contacted me. Very unprofessional and disappointing. In the facility sometimes they did not allow me to use the restroom...I had to go outside in the public restroom......it is incredible that a beauty center has no restrooms.... I would really have my money back. Unprofessional 100%

I am still waiting for Jennifer Cole from the Leicester clinic to contact me.

I was promised a call back on 18/08, but I have still received no call or meaningful update. I have repeatedly tried to resolve my concerns regarding my laser hair removal package, including contacting and visiting the clinic in person.

I am extremely disappointed by the lack of communication and customer service. I have been left chasing for answers and waiting for someone to take responsibility for resolving this matter.

What is happening? Why am I still waiting for a promised callback?

I would appreciate Thérapie Clinic contacting me urgently to resolve this matter.

I am very disappointed with my experience with Thérapie Clinic, especially the Leicester Highcross clinic.

I purchased a promotional offer from Gemma at Thérapie Clinic for 2ml of cosmetic injectable treatment in last quarter 2024, where I was told that I would receive an additional 1ml free. I was also told that the additional 1ml could be used within one year.

Within that one-year period, I contacted the clinic because I wanted to use the additional 1ml. I was then told that they could not find any record of the additional 1ml that I had been promised as part of the promotion. I raised my concern but didn't take it further as I had to go for wedding in India.

I was also unhappy with the treatment itself. I felt that the result was uneven and that the treatment had not been carried out properly. I raised my concerns, but unfortunately I did not feel that the matter was resolved satisfactorily at the time.

I was also informed that the cosmetic injectable service at the Leicester clinic had reportedly been suspended following complaints, and that staff were subsequently trained before the service resumed. This added to my concerns about the treatment I had received.

More recently, Thérapie Clinic posted a promotional advertisement on Instagram. I commented about my experience because I believe customers should be able to make informed decisions based on genuine customer experiences. My comment was subsequently deleted.

After my comment was removed, I was contacted privately by Thérapie Clinic through Instagram. I provided further details and answered their questions. I was eventually told that my case would be escalated to the clinic management team for further review.

However, what I found particularly disappointing was that, after asking me for all these details and saying they would escalate the matter, I was told that they could not guarantee that my request would be accommodated.

I appreciate that someone has taken the time to contact me and escalate the matter, but I remain unhappy that my original comment was removed without the issue being resolved. I also don't think it is reasonable for a genuine customer concern to be removed from a promotional post and then effectively moved into private messages, while I am still left without any assurance that the issue will actually be resolved.

I am sharing my experience so that potential customers can make an informed decision, particularly anyone considering cosmetic injectable treatments. I hope Thérapie Clinic will now properly review what happened and provide a satisfactory resolution.

The staff on reception can be rude - but besides that, I'm someone who has done lazer for ages and every few years when the hair comes back a bit, I get a 3 session top up. I didn't see a difference when I did 3 sessions with therapie clinic. Would recommend going somewhere else which actually delivers results.

Friendly staff and a great service from start to finish. Made me feel comfortable, great experience overall

I booked a consultation at Thérapie’s Jubilee Place clinic because I thought a patch test would be carried out during the consultation, as many other clinics do. I also did my research and it said patch tests are done to assess suitability to the lasers. No patch test was carried out at all, which was a waste of my time - it was just an upselling session even though I had mentioned I already booked my sessions and wasn’t looking for more. Had I known, I would not have booked this consultation as I have already paid for my sessions.

There were also several issues with the appointment itself. I arrived on time but was not seen until half an hour later, despite many people who arrived after me being called in. They then informed me that the consultation would be taking place IN THE PUBLIC RECEPTION AREA because all the rooms were occupied, which I found very unprofessional - why allow sessions to be booked if there is no capacity?

The consultation was mainly aggressive selling of bundles sessions and they didn’t even ask me questions to fully assess suitability apart from my leisure activities. What was most frustrating was the fact that the staff said I HAD to purchase an aftercare bag because it was compulsory in order to have my laser sessions. I specifically questioned whether I needed to purchase it, and I was told that I did and that my treatment could not go ahead without it. I checked Thérapie’s website afterwards and lo and behold, the products were recommended, NOT compulsory! I felt so cornered and misled the whole experience and thérapie customer service do not care at all.

I made a formal complaint to Thérapie, but unfortunately they didn’t address my main concerns. They did not acknowledge that sales staff were stating product purchases were compulsory for the sessions nor did they say they would attempt to fix this in the future.

They simply relied on their general no-refund policy BUT that doesn’t include buying something when you’ve been clearly lied to. I had no intention to buy those products and they are still sealed up in the original bag as I do not intend to use them.

I had hoped my complaint would be properly investigated, especially the consultation being done in an unprofessional manner and the misleading compulsory purchase but they did not help in any regard!

Any customers considering Thérapie, please do not sign up for a consultation or spend your money here. They are more concerned with upselling than they are delivering a quality service to customers!

The consistency from
DrStoya. The work I get done is always high standard

I have now completed 8 full-body laser sessions at Thérapie Clinic Malahide, and unfortunately, I can honestly say that I have seen less than 5% improvement. After 8 sessions, I honestly expected that by now I would have little to no hair left, but unfortunately, I still have a significant amount of hair growth and have not seen the results I was expecting. I feel that I have wasted both my time and my money. I travelled by train to every appointment, which added even more time and expense to an already disappointing experience.

From my very first appointment, I specifically requested that the same therapist perform my treatment each time. Unfortunately, almost every appointment was carried out by a different therapist, without any prior notice or explanation.

During several of my earlier full-body sessions, I felt that the treatment was not being carried out as thoroughly as it should have been. On some occasions, areas of my body were completely missed and not treated at all. Given the cost of the treatment, I found this extremely disappointing.

Because I was so unhappy with the results, I did not return for three months. I eventually came back for my eighth session because Niamh E had treated me previously. I found her to be much more thorough, patient and attentive. During my session with her, I genuinely felt that my full-body treatment was being carried out properly and that all areas were being covered, unlike some of my previous experiences.

Based on my personal experience, if you decide to have treatment at this clinic, I would personally recommend Niamh E. She was the therapist I felt most comfortable with, and I felt that she took considerably more time and care with my treatment.

I also repeatedly explained to the reception team that I could only attend appointments at 10:00 a.m., while my children were at school and preschool. I made it clear that I could not attend on weekends or during school holidays because I have nobody available to look after my children.

Despite this, I was given an appointment during the Easter holidays while I was away. This was an appointment that I had already paid for, and because it was scheduled during the Easter school holidays, I was unable to attend and ultimately missed the appointment. I found this particularly frustrating because I had repeatedly explained my availability and childcare situation to the reception team in advance.

When I tried to discuss these concerns with the manager, I was not even allowed to finish explaining the situation. I was repeatedly told that I should have cancelled the appointment and was asked to go and sit down before I had finished speaking. I found the way I was treated rude, dismissive and unprofessional.

I also have a family member who received laser treatment at another Thérapie Clinic branch and was similarly unhappy with the results. Unfortunately, this has added to my disappointment with my own experience.

Overall, based on my personal experience, I cannot recommend Thérapie Clinic Malahide. After 8 full-body sessions, I expected to see a meaningful improvement and, honestly, by this stage I expected to have little to no hair left. Unfortunately, that has not been my experience.

If you do decide to have treatment there, however, Niamh E is the therapist I would personally recommend based on my experience. She was the one therapist who made me feel that my treatment was being carried out thoroughly and with proper care.

Easy to book, good communication, staff friendly and knowledgable, quick and convenient

I’m happy to update my previous review. After I shared my concerns, the clinic listened to me and resolved the issue professionally. They agreed to provide the treatment for both my face and neck, which I really appreciate.

I’m pleased that they took my feedback seriously and made an effort to make things right. Thank you for listening to my concerns and for providing good customer service. I’m looking forward to continuing my treatment with you. 😊

Over all great experience. Very professional, helpful staff. Great client care. Great location. I highly recommend and I will be back.

Had the most amazing treatment done at bluewater. I felt comfortable and at ease. Was given some great advice by the lady who done my treatment.

Would highly recommend.

I have noticed the difference the treatment I have been having at Thérapie Clinic has made, I would definitely recommend it to friends and family. The staff are very helpful and friendly,