PetLab Co. - US Reviews 525

I still have half a container from the previous order. You processed my order too soom.

1. Website User Experience (UX) & Design
The Good: The website is incredibly polished, modern, and easy to navigate. It uses high-quality imagery, clear text, and simple category breakdowns (Gut Health, Dental, Skin & Coat, Joint Mobility). The mobile shopping experience is seamless, and checking out is very straightforward.

The Catch: The site is heavily optimized for conversion and upselling. It uses classic e-commerce pressure tactics, such as prominent "Subscribe & Save" defaults (which auto-enroll you into recurring shipments) and bundling recommendations. If you aren't paying close attention at checkout, you might inadvertently sign up for a monthly auto-ship program.

2. Product Transparency & Ingredients
The Good: They clearly list their primary active ingredients (like specific probiotic strains, glucosamine, or salmon oil) and market them in highly palatable, easy-to-administer soft chews.

The Catch: Many of their products are sold as "convenience bundles" or broad-spectrum multivitamins rather than targeted clinical treatments. This means the actual dosage of certain high-value active ingredients can sometimes be lower than what you would get from a strict, vet-prescribed therapeutic supplement. Furthermore, because they are flavored soft chews, they include a significant amount of "excipients"—the non-active binders, flavorings, and texturizers required to form the chew—which add extra calories and might occasionally trigger reactions in dogs with hyper-sensitive stomachs.

3. Pricing and Value for Money
The Good: They frequently offer discounts, first-time buyer promos, and free shipping on bundles.

The Catch: On a standalone basis, PetLab Co. is expensive. You are paying a heavy premium for their branding, convenience, and flavoring. Many pet parents find that they can purchase identical clinical-grade active ingredients (like standard veterinary probiotics or joint supplements) from older, more established veterinary brands for a fraction of the per-serving cost.

4. Real Customer Feedback & Common Pitfalls
Efficacy: Reviews across the web are highly mixed, which is normal for supplements. Many owners report genuine improvements in their dogs' itching, breath, or digestion. Others report that their dogs refused to eat the chews or experienced mild upset stomachs.

The Subscription Trap: The most frequent and loudest complaints against the company aren't about the products themselves, but about their billing and customer service. Many consumers complain about the difficulty of canceling the automated subscription service once it starts, experiencing unexpected charges or delayed customer support responses when trying to halt shipments.

I had to send my recent order back because the probiotic chews were too hard.

The delivery was fine but the co.e too soon. I get the new one and just a little over half of the existing one I used.

Secure, delivered to locking mailbox

Delivery was on time.

So this being about the fourth month, Clyde the dawg absolutely loves his probiotic chews. They are tasty treats that helped him in a variety of ways. No longer does he profusely lick his paws, barely any eye boogers, has more energy, and he doesn't smell like a corn chip! my monthly subscription arrives on perfect timing for him to continue his medicine treats!

The products that I bought from u is very excellent, noticed our dog/Stella’s teeth has turned white. Probiotic Chew seems to calm her stomach down.

I had tried different brand and the results were marginally successful. Pet Lab Pro bright really does what it says it does.

we love PetLab the allergy chews have helped our GSD for many years.

I kept cancelling but still received the item.

The product was delivered in a timely manner. However, It was placed inside the courtyard on plain sight, in the middle of the pathway. It would have been better if it was placed behind a wall or right at the front door.

Great supplements for my 4 legged fur baby!!

I never received the item

Subscribed to receive this product for over 3 months. I gave this probiotic to my cocker spaniel daily hoping it would cut down on the itching and feet licking. It showed no change. Canceled my subscription and looking to try something else.

Just starting products and trying to get to 90 day point to see if it will help my corgi

I saw a change in her itching and licking in the first month. I also noticed her fur is much smoother and softer especially after her bath.

I've been trying to cancel my subscription with you guys for months I can't get into the website it won't let me verify my account you don't have a 1-800 number you don't have an open chat line You've made it very difficult to stop a subscription.
Update: pet lab Co has reached out to me and they did cancel my subscription and even though I hadn't requested such they refunded the last charge that they had put on there. So thank you to them. They still need to revamp their website and make it easier to activate your account and easier to contact customer service if you can't. However, I am satisfied in the outcome that they have gotten back to me.