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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of products, competitive pricing, and efficient delivery services. Many appreciate the secure and protective packaging, ensuring items arrive in pristine condition. The ordering process is often described as easy and straightforward, with prompt communication regarding order status and shipping. However, some customers were not happy with issues related to delivery, specifically mentioning instances of damaged packages due to poor handling by couriers or inadequate weather protection. A few reviewers also experienced problems with order tracking, delayed shipments, or discrepancies between product descriptions and the actual item received.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the great selection and variety of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers highlight the ease of ordering... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and affordable... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent condition of items... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a book 'The Nameless Names' available in Australia but not readily in the UK. It arrived in excellent condition well packaged. It arrived well within the date range given when ordered.It wa... See more

Rated 5 out of 5 stars

Without a doubt, having shopped at numerous storefronts, online and physical, I have to say that The Nile is my go-to for any book I need. They have the lowest prices, and when they don't, they ma... See more

Rated 5 out of 5 stars

Thankyou so much. The book arrived very quickly with notifications along it's journey. I'm so grateful that the protective wrapping kept Mr Wards Maps from any damage, as it is a birthday present. L... See more

Rated 5 out of 5 stars

Fast shipping. Book was severely damaged with postage however, the Online chat was easy to use and then dealing with an actual person got the book replaced quickly and free of charge. 14017578 r... See more

Rated 3 out of 5 stars

The purchase process and the communication form Nile was excellent. The delivery was a very different story- the courier Aramex literally threw the book over our 1.8m high gate, landed on the concret... See more

Rated 5 out of 5 stars

First, simply locating the book and version I was looking for was not painful as this website was well promoted and easy to find. Then, the shipping was handled quickly and securely and the conditio... See more

Rated 5 out of 5 stars

I ordered from The Nile because a competitor was unable to ship the book before Christmas even though I had ordered from them in November. I ordered from The Nile in the first week of December and t... See more

Rated 5 out of 5 stars

Very fast delivery book arrived within a week and was much cheaper than in a store. I couldn't source this locally at my normal bookshop so I decided to get it online as I needed it for a Christmas... See more

Rated 5 out of 5 stars

The Nile has been my go to for when I need a book that's out of stock. What's even better is that their prices, with delivery, match or exceed my employee discount. Delivery is fast and effortless.... See more

Rated 5 out of 5 stars

Perfect, have just joined The Nile and ordered my first book which arrived safely packaged, very quickly and in perfect condition. The price was exceptional and I'll definitely keep The Nile as my 'g... See more

Rated 1 out of 5 stars

I have ordered twice and had bad experiences. The first time I accidentally didn’t check my address which was auto saved for my online payment, I admit fault for that and immediately attempted to mak... See more

Rated 4 out of 5 stars

Great service and was received within days. Only thing i didn't like was there was no protection against the weather if the parcel is left without cover, just covered in cardboard instead of a second... See more

Rated 5 out of 5 stars

I received my pan faster than I expected, it was boxed up securely and arrived safely. I’m very happy with it, and it was by far the best price I could find. Good communication from you, advising when... See more

Rated 5 out of 5 stars

The Nile has become my “go to” place for purchasing books. Competitive prices, everything I’ve wanted has been available and the process has been a dream. Always appreciate the speed of delivery too.... See more

Rated 5 out of 5 stars

I have always loved browsing book stores. Now that I am not very mobile The Nile is the way I do it. Every transaction has been perfect with prompt and safe delivery.

Rated 5 out of 5 stars

Good website. Many online sites have crap search features which make it hard to find what you are looking for. Delivery was prompt and was kept informed. No added or hidden fees.

Rated 5 out of 5 stars

The first time we have used this company and pleased with their performance. They have a great range of quality products, cost factor not too bad, quick delivery and the product we purchased we are pr... See more

Rated 5 out of 5 stars

Easy site to navigate, huge selection of books at competitive prices & prompt & efficient delivery. Would recommend Nile to anyone who enjoys a good read. I regularly purchase books & enjoy the abilit... See more

Rated 5 out of 5 stars

This was a pleasant experience, I ordered from the Nile 2 x books for my son for Christmas and they showed up in perfect timing. Well packed and secured, exactly what I wanted.

Rated 5 out of 5 stars

I purchased The Scanpan - Impact Covered Stewpot 28cm, I am so happy with my purchase. Its the best quality pot and highly recommend it. Got delivered on time. I am now purchasing the 26cm and 32cm si... See more

Rated 5 out of 5 stars

Arrived in good time. Was well packed so received in pristine condition. Always a pleasure dealing with The Nile bookstore. Consistent quality.

Rated 5 out of 5 stars

Buying from the Nile is always a great experience. Right from order to quick delivery, always well wrapped, and prices to be rivaled. I always go to The Nile now for all my books.

Rated 1 out of 5 stars

Misleading Stock Information and Poor Communication I reached out to this company before placing my order to confirm the product’s availability. They assured me they had checked with their dist... See more

Rated 5 out of 5 stars

I have been dealing with The Nile for years, and have always been confident and satisfied with their service. Goods always arrive quickly, excellently packaged. Thank you The Nile.

Rated 5 out of 5 stars

Extremely quick and easy process, great selection. Can not fault the Nile experience. Delivered on day estimated by aramex but tracking stopped being updated a couple days before delivery.

Rated 5 out of 5 stars

👍 Bought a book from Nile recently and it was a great deal. It showed up super fast and was really well wrapped, so it arrived in perfect condition. Easy, smooth experience. 13787061.

Rated 5 out of 5 stars

The variety of cook books & titles available - it’s been my go to since book depository closed. So great to be able to get unique & different titles 😊

Rated 5 out of 5 stars

Very happy with our purchase! Looked elsewhere online The Nile was able to deliver in the quick timeframe we needed and at a really competitive price. 13793533

Rated 5 out of 5 stars

The calendar was as described and we are very happy with it. Good to get a discounted price for buying a calendar in January rather than full price - thanks!

Rated 5 out of 5 stars

An excellent shopping experience from start to finish. The Ballad of Songbirds and Snakes (Deluxe Edition) arrived promptly, was securely packaged, and was exactly as described. The quality of the... See more

Rated 5 out of 5 stars

The book arrived promptly and in good condition. Unfortunately the font was too small for my bad eyes so I gave it to a. Cousin who lives in the Waitarapa. She really enjoyed it.

Rated 5 out of 5 stars

This is a gift for my son. It was easy to purchase on line and It was quick to be delivered to my rural address. Tracking was good and everything arrived in great condition. I usually buy books fro... See more

Rated 1 out of 5 stars

Pre ordered a book set to release in a few days after I pre ordered back in january. Paid in full. Received multiple emails after every month telling me "the publisher" (of the book) hasnt finished... See more

Rated 5 out of 5 stars

Prompt delivery of this beautiful book. I had thought that the book would be more about techniques but while it does include some techniques, it is also about the philosophy and process around slow st... See more

Rated 5 out of 5 stars

Great selection, great prices and great service! Easy online ordering,quick delivery and very good prices. Love that its a NZ company! 13825588

Rated 1 out of 5 stars

If I could give zero stars, I absolutely would. My order with The Nile was for three books. I placed it in early November with plenty of time for when I needed them for a gift in... See more

Rated 5 out of 5 stars

Great service, prices are always a wee bit cheaper than elsewhere and usually arrives earlier than date given. 13714656

Rated 1 out of 5 stars

I don't give 1 star lightly, but The Nile has been an absolute joke to try and order from. This review is accounted from multiple issues across multiple orders. Issue 1: Pre-order for a box set... See more

Rated 5 out of 5 stars

The book I wanted was readily available. Payment was made and 24-hours later it was delivered - in time for Mother's Day! Faultless service and I have made a subsequent purchase with the same ease.

Rated 5 out of 5 stars

My book arrived in super speedy time - I actually ordered another book from another place before this one, and The Nile book arrived before it. Stoked. 😊

Rated 5 out of 5 stars

Am so pleased with the service I have received from Nile. My books have arrived promptly, in good order and extremely well packaged.

Rated 5 out of 5 stars

Very happy with the customer service from the Nile. I had to return a damaged item and they made it very easy. The replacement item is great quality and was a better price than I could find elsewhere.... See more

Rated 5 out of 5 stars

If anything goes wrong the Nile are very quick to remedy it. Nothing amiss in this purchase. Lovely, tidy gift wrapping and very fast delivery.

Rated 5 out of 5 stars

The Nile is always very good to deal with.Have purchased several books from them & have had no problems.Highly recommended

Rated 2 out of 5 stars

Ordering and payment were great, however delivery was completely let down by your courier company- taking 3 times longer than other competitors. reference "14035112

Rated 5 out of 5 stars

The Nile is hands down- the best online book seller. Excellent range of variety of books from all over the world. Quick shipping. Highly recommend. #13990863

Rated 5 out of 5 stars

I ordered a book online and it arrived in 2 days. It was also a decent price compared to others I saw online. I also like the plastic free packaging! Will definitely order again. 13709445

Rated 1 out of 5 stars

My wife ordered me a book for Christmas on the first week of December as they stated 5-10 Business Days for shipping. We have spent the last MONTH following up, hearing nothing useful, that it is "cur... See more

Rated 5 out of 5 stars

Brilliant, excellently researched and the conclusion delivers a mighty, unexpected punch. The narrative skillfully exposes the evil of Hitler and his schemes without giving the reader a history lesso... See more

Rated 1 out of 5 stars

I used to love this company until my mum had herfirst bad experience. Mum bought an item off trademe using thenilestore account (they seem to have a few?) But they kept leading her along saying the... See more

Rated 5 out of 5 stars

The books all arrived safely and in good time. All as described and at a great price. With no extra unnecessary packaging. Thank you to those who packed and sent my order <3 13801347

Rated 5 out of 5 stars

Smooth transaction with my last order. Keep me updated on the other good books and new releases 14146593

Rated 5 out of 5 stars

Online shopping was efficient and easy to use and the shipping was nice and fast wasn’t waiting weeks which was good

Rated 2 out of 5 stars

I have only received one of the books and it seems ridiculous that only one has been shipped and delivered. I’m wanting to ship these two Family and now won’t be able to for Christmas because I only... See more

Rated 5 out of 5 stars

Easy website to order from and fast shipping makes for a great experience. I will continue to use this company.


Company details

  1. Shopping & Fashion

Information provided by various external sources

All your online shopping needs are at TheNile.co.nz. Free shipping on all orders!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Unparalleled

Without a doubt, having shopped at numerous storefronts, online and physical, I have to say that The Nile is my go-to for any book I need. They have the lowest prices, and when they don't, they make up for it with the best shipping prices I have seen on any storefront, be it for books or anything else.

Experiences beyond that, I have never had a book come in worse quality than brand-new; shopping with them makes me calm in the fact that my experience shopping with them any time will be the same as those before.

(Reference 14077897)

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Guinea pig calendar

The calendar was as described and we are very happy with it. Good to get a discounted price for buying a calendar in January rather than full price - thanks!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Good website with accurate search

Good website. Many online sites have crap search features which make it hard to find what you are looking for.

Delivery was prompt and was kept informed. No added or hidden fees.

January 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Honest, reliable, fast.

If anything goes wrong the Nile are very quick to remedy it. Nothing amiss in this purchase. Lovely, tidy gift wrapping and very fast delivery.

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Fast shipping. Book was severely damaged with postage however,
the Online chat was easy to use and then dealing with an actual person got the book replaced quickly and free of charge.

14017578 reference for $50 gift voucher please and thanks!!

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Worst Communication, lying company!

My wife ordered me a book for Christmas on the first week of December as they stated 5-10 Business Days for shipping. We have spent the last MONTH following up, hearing nothing useful, that it is "currently at our depo in Auckland...Just left our warehouse...and so on. We finally had enough and contacted them and demanded answers to which we were finally told that they had run out of stock and were waiting on the parcel to arrive from USA! The parcel was then lost and no update or contact had been made to us. Just excuses. After over a month of back and forth, we have finally found the truth and requested an immediate refund. We feel lied to, and extremally disappointed as it was a Christmas present that has turned into nothing but headaches and a complete waste of time. We will NEVER order from The Nile again and we strongly suggest that anyone reading this does what we are doing and look to purchase elsewhere.

January 19, 2026
Unprompted review

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