I order a Get Well Soon box for a friend, what a lovely little gesture to send someone. I ordered via the App and mistakenly didn’t send to my friend or personalise the item. However, it came to m... See more
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Very pleased with the two back to school letterbox chocolate gifts that I sent to my grandsons...they loved them too! Ordering was straightforward except for one problem... reason for 4 stars not 5... See more
I love ordering from The Happiness Box - if you are reading this and wondering whether you should order or not, my advice is to just do it! Their products are super - I have sent dozens over the pa... See more
Company replied
I’ve ordered from this company before,their customer service is absolutely amazing. Their letterbox gifts are beautiful and so well priced n presented and really quirky. Will be ordering from them... See more
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Company details
Written by the company
Letterbox gifts for all occasions! If you are looking to send a gift to your loved ones, colleagues, friends etc. The Happiness Box is the perfect choice as we have Birthday, Anniversary, New Home gifts to suit every need. Our letterbox friendly gifts fit perfectly through their letterbox ensuring your gift is delivered straight to them. No order is too big or small!
Contact info
599-613 Princes Road, DA2 6HH, Dartford, United Kingdom
- 07969240371
- contact@thehappinessbox.co.uk
- thehappinessbox.co.uk
4.4
Excellent
164 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Always a great service from Bradley and…
Always a great service from Bradley and my clients love the chocolate gifts
July 21, 2025
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The gift box came beautifully packaged…
The gift box came beautifully packaged and was a hit even before anyone saw what was inside. I'll definitely choose this again for upcoming birthdays. Much appreciated!
December 28, 2025
Unprompted review
Happy to recommend!
Very pleased with the two back to school letterbox chocolate gifts that I sent to my grandsons...they loved them too! Ordering was straightforward except for one problem... reason for 4 stars not 5 ...I ordered two different boxes but there was only one message box provided. Obviously I wanted to write different messages for each grandson! To get around this problem I had to do two separate orders (bit of a faff!) Delivery was good, gifts were well received and apart from the one small ordering issue I would recommend The Happiness Box.
September 2, 2025
I’ve just received my happiness box and…
I’ve just received my happiness box and to say I’m disappointed is an understatement. I’m even too embarrassed to give the present to my husband who I brought it for. It’s a lot smaller that I expected and I cannot believe you actually charge £14.99 for this item, what an absolute waste of my money I could have done a better box myself, the chocolates that are in the box wouldn’t even add up to just over a fiver complete waste of money and def won’t be ordering anything like this again
August 23, 2025
Unprompted review
Bought as a gift to cheer up a friend
Bought as a gift to cheer up a friend, arrived quickly and really did make their day
August 6, 2025
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Disappointing
I ordered this as as a gift on the 4th July and it still hasn’t arrived, it’s now the 13th July. The tracking service is useless and customer service still hasn’t gotten back to me. This is so disappointing as it was for a a gift for a colleague who is unwell.
June 26, 2025
Reply from The Happiness Box
Hi Anna,
We're really sorry to hear you're disappointed — especially as this was a gift for a colleague who’s unwell.
Your order was placed at 5pm on Friday 4th July. As stated on our Despatch & Delivery page, orders placed after 1pm are despatched the day after the next working day. In this case, that was Tuesday 8th July.
Royal Mail’s Standard delivery takes 2–4 working days, so your parcel is due to arrive between Thursday 10th and Monday 14th July.
Apologies if you haven’t had a reply yet — we’re currently very busy but working hard to respond to everyone.
For future gifts needed quickly, we recommend selecting 1st Class or Tracked 24 delivery at checkout.
Please let us know if your parcel doesn’t arrive by Monday 14th, and we’ll look into it for you.
Kind regards,
Bradley
The Happiness Box
I sent this as a gift they person who…
I sent this as a gift they person who received it was absolutely delighted with the chocolate 🍫
June 23, 2025
Reply from The Happiness Box
Thank you so much, Melanie! 🌟
We’re so pleased to hear the gift was well received and the chocolate hit the spot 🍫😊
Your support means the world to us.
Best wishes,
Bradley Thornburrow
The Happiness Box
www.thehappinessbox.co.uk
Reply from The Happiness Box
Thank you so much for your kind words! 😊
We’re thrilled to hear everything arrived promptly and was well received. Your support really means a lot.
Best wishes,
Bradley Thornburrow
The Happiness Box
www.thehappinessbox.co.uk
Well presented gift box before opening
Well presented gift box which was also well received before contents were revealed. Will be using again for future birthday gifts. Thank you
June 15, 2025
Reply from The Happiness Box
Thank you so much, Sue! 😊
We’re delighted the gift made a great impression even before it was opened — that’s exactly what we aim for! We really appreciate your support and look forward to helping with future birthday surprises.
Best wishes,
Bradley Thornburrow
The Happiness Box
www.thehappinessbox.co.uk
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First time using you.what a fantastic…
First time using you.what a fantastic service.thank you
June 10, 2025
Reply from The Happiness Box
Thanks so much, Trevor!
We’re so pleased your first experience with us was a great one. Looking forward to sending more happiness your way soon!
Best wishes,
Bradley Thornburrow
The Happiness Box
www.thehappinessbox.co.uk
Rapid service but incomplete
Rapid service, reasonable price.
But....the message I wrote in the order was not included in the package.
Hence my mother had no idea who sent the gift.
May 30, 2025
Reply from The Happiness Box
Hi David,
Thank you so much for your feedback, I'm really glad you were happy with our rapid service and pricing.
I'm sorry to hear that your mother didn’t see the message included with the gift. I just want to reassure you that the note you wrote was printed and placed inside the box, as part of our standard process, I personally did this one myself. On rare occasions, we’ve found that if the box is opened from the side rather than the front pull-tab, the message inside can be missed as the chocolates are removed.
Would it be possible for your mother to double-check the box? If she could send over a quick picture, I’d be happy to confirm where the message should be and help resolve things.
I completely understand how important it is that a gift feels personal, and I’d love to make this right for you both.
Kind regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Late postage
May 12, 2025
Recipient had to pay to receive their…
Recipient had to pay to receive their gift a week late as wrong postage was used.
May 8, 2025
Reply from The Happiness Box
Hi Holly,
I'm really sorry to hear that your recipient had to pay to receive their gift and that it arrived later than expected — I completely understand how frustrating that must have been.
I’d like to reassure you that the correct postage was applied when your order was sent, and I’ve been in contact with Royal Mail to try and understand where the error occurred. Unfortunately, I’ve yet to receive a response from them, which has made resolving this even more challenging.
I’ve been in touch with you directly to try and work through this, but I appreciate that you're understandably upset. While this situation appears to be due to a Royal Mail mishandling rather than an error on our part, I’m still doing everything I can to investigate and find a fair resolution.
I truly value every customer and take all feedback seriously. I’m sorry this experience didn’t meet expectations, but please know I’m doing my best to make things right.
Brad
Founder, The Happiness Box
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The Happiness Box has the perfect gift…
The Happiness Box has the perfect gift for every occasion with hassle free ordering and speedy delivery!
April 10, 2025
Reply from The Happiness Box
Thank you so much for the wonderful 5-star review, Ellen! We're thrilled you found the perfect birthday gifts and that the whole process was hassle-free with speedy delivery—that’s what we love to hear! Hope the little ones had a fantastic time opening their boxes!
Many thanks,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Fast delivery
Fast delivery, very unique gift, different from the usual. Very pleased with it.
April 2, 2025
Reply from The Happiness Box
Thank you so much for the lovely 5-star review, Lynne! We're so pleased to hear you loved the gift and found it unique—it's exactly what we aim for. Delighted it arrived quickly too. Hope it brought lots of smiles!
Many thanks,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Reply from The Happiness Box
Hi Esther,
Thank you so much for your lovely 5-star review! I'm so pleased to hear your friend was happy with her Happiness Box – that means the world to us. It’s always a joy to know our gifts bring a smile 😊
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Lindt Letterbox Chocolates
On the whole, I was happy with my choice. Although I ordered, in what I thought was good time, unfortunately the order didn't arrive on Mother's day. Perhaps it was the postal system that was slow.
March 26, 2025
Reply from The Happiness Box
Hi Susan,
Thank you so much for your review, and I'm really glad to hear you were happy with your choice overall.
I'm truly sorry your order didn’t arrive in time for Mother’s Day. We did dispatch it in plenty of time, but sadly, on this occasion, Royal Mail let us down. I completely understand how disappointing that must have been, especially for such a special day.
We always aim to make sure our gifts arrive on time, and I’m sorry we fell short here. We really appreciate your understanding and support.
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
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Reply from The Happiness Box
Hi Deborah,
Thank you so much for your lovely 5-star review! I’m really glad to hear you were pleased and that your gift arrived quickly.
Hopefully the lucky recipient will enjoy every bite – and maybe they’ll even share a little with you! 😄
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Reply from The Happiness Box
Thank you so much, Elizabeth! We're thrilled to hear that your sisters loved their birthday poem letterbox gifts. We really appreciate your kind words and are glad the delivery was quick too! Hope to send more happiness your way soon.
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Always good value and great service
February 27, 2025
Reply from The Happiness Box
Thank you, Ann! 😊 We're so glad you find our gifts great value and our service top-notch! Your support means the world to us. Hope to send more happiness your way soon! 💛
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
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