The Gourmet Gifts Reviews 91

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products and the overall service provided, often highlighting the elegant packaging and the excellent selection of items available. Many people appreciate the user-friendly ordering process and the ability to customize gift baskets, making them perfect for various occasions. However, some customers experienced significant issues with their orders, including incorrect or substituted items, and late or missed deliveries. There were also instances where customer service was unhelpful or unresponsive, particularly when problems arose with shipping or product quality, such as melted chocolates or damaged goods upon arrival.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the quality and variety... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy, quick, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise quick... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the efficient, gracious, and... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

I gifted the Wine and Luxury Belgian Biscuit Cookies to my friend for his birthday, and they were an instant hit! From the moment he opened the box, he was impressed by the elegant packaging, it l... See more

Rated 5 out of 5 stars

Rachel at Gourmet gifts was absolutely phenomenal. She went above and beyond to create a custom sympathy basket for a dear friend and took great care in details and kept me abreast of changes she had... See more

Rated 5 out of 5 stars

Gourmet Gifts are great! I entered the wrong shipping address on my order. I emailed them as soon as I realised. They responded within 10 minutes, corrected the error and waived their usual fee becaus... See more

Rated 5 out of 5 stars

I have ordered several times for gift baskets (this time a board) to be delivered. The ones created by The Gourmet Gifts are excellent quality. I love that they offer delivery services and am amaz... See more

Rated 1 out of 5 stars

Terrible experience - buyer beware! I paid for one day shipping and the item wasn’t delivered until a week later. Customer service was no help. When the item finally arrived, the custom gift basket th... See more

Rated 5 out of 5 stars

Would purchase again The delivery was on time despite the order being placed a day before. All the items were delivered exactly as ordered, included the extras I paid for. The packaging was very nice... See more

Rated 5 out of 5 stars

Unfortunately it started off rocky with the arrival of the basket. However when I called customer support and was in contact with Rachel she had listened intently to the concern and had a solution imm... See more

Rated 1 out of 5 stars

Ordered a gift basket for my wife’s birthday. Selected the available delivery date. Gift never arrived and two days after it was due to be delivered I now get a shipping notice saying it has shipped a... See more

Rated 5 out of 5 stars

Very pleasant to speak to and very courteous. There was going to be a delay in the delivery due to non deliver during a certain day, so they waited to ensure the fruit would be as fresh as possible... See more

Rated 5 out of 5 stars

Ordering from The Gourmet Gifts was such a user friendly experience! The selection was very good and their ability to get the items delivered on the date requested was appreciated. I like the tracki... See more

Rated 5 out of 5 stars

I am very satisfied with The Gourmet Gifts! They offer beautifully curated baskets, fully customizable options, and a great variety of items to choose from for any occasion. Perfect for gifts, celebra... See more

Rated 5 out of 5 stars

We ordered a customized gourmet basket on short notice and Thomas at The Gourmet Gifts really came through. I would definitely recommend and use their services again!

Rated 5 out of 5 stars

I had such a great experience ordering a gift basket from The Gourmet Gifts! Alex went above and beyond to help me choose the perfect gift basket and ensure everything went smoothly. Excellent custo... See more

Rated 1 out of 5 stars

Took my payment and then failed to notify and deliver on the requested date. This was for a funeral with several people in attendance. They were 5 days late. Customer service was terrible blaming it o... See more

Rated 5 out of 5 stars

This is an outstanding company to deal with....the Birthday gift basket was beyond expectation and an absolute delight for my friend. She was surprised with the quality and variety...I'm a happy custo... See more

Rated 5 out of 5 stars

Easy online ordering with quick delivery and tracking. Lots of wonderful selections to choose from. Definitely will use them again. My friend loved it!

Rated 5 out of 5 stars

The order was placed online easily with a lot of options to choose from, great products, promptitude and professionalism. They announced in detail the steps of delivery and everything went smoothly -... See more

Rated 5 out of 5 stars

Thomas was wonderful in maintaining contact and guiding my order from the US to be delivered in Kelowna, Canada. He was responsive, patient, and professional in setting up my order for a specific deli... See more

Rated 1 out of 5 stars

Wish I read these reviews before ordering, as I would not have used this company. I ordered a gift basket for my mother who was in hospital. When it didn’t arrive, I contacted the company several time... See more

Rated 5 out of 5 stars

Sent a sympathy basket to a friend at a difficult time. Website was very easy to use and communication in the chat was fast and clear. Overall good experience.

Rated 5 out of 5 stars

I ordered a gift basket and entered by mistake the wrong delivery address. I contacted the company and I received help within minutes. Great service

Rated 5 out of 5 stars

Quick and easy to order. Ordering a birthday basket for my friend and the process was smooth and I was able to customize the basket with a more personalized touch.

Rated 5 out of 5 stars

Order process was very easy and you are able to design the gift to what suit the recipient. Prices are very reasonable. I will definitely order again.

Rated 5 out of 5 stars

My gift was very much appreciated. The wooden tray the items were placed in also becomes a gift in itself as an ideal serving tray. The basket was delivered on time and it looked very nice.

Rated 5 out of 5 stars

Stunning gift baskets to choose from. Easy to order from website. Add-ons easy to order from as well! Competitive prices

Rated 5 out of 5 stars

Rachel has been wonderful in helping me place my order. I would highly recommend this company. Diane

Rated 4 out of 5 stars

I was able to put a nice gift together for my mom today. I live in BC and she lives in Ontario. The person on the phone gave me guidance and helped me put together a wonderful gift. Thnx for your supp... See more

Rated 5 out of 5 stars

Fabulous selection and lots of add more are available. Delivery has always been fantastic. Thank you

Rated 5 out of 5 stars

Response to my online chat request was prompt and pleasantly polite. I was unaware of delivery restrictions (weekends) and appreciated being advised prior to placing my order. Delivery address was... See more

Rated 1 out of 5 stars

We wanted to send a Custom Gift Basket to our son for his birthday. We specified to Gourmet Gifts that it had to be delivered on his birthday which was May 26. We were never told that this was not p... See more

Rated 5 out of 5 stars

I adore the basket, the product were a good quality, only abjection I did not apprecaite the chips (for sobody that is in recover ) But other wise super nice service

Rated 5 out of 5 stars

Love the variety of gift baskets to choose from. Quick response and turn around time. Will order from the Gourmet Gifts in the future.

Rated 5 out of 5 stars

Great selection and the site is easy to use. There is a wide variety of packages available and it is very easy to add extra items.

Rated 1 out of 5 stars

They rip you off with their claim to next day shipping. I have read many reviews not on their website saying they experienced the same thing. Doesn't arrive for six days. They also send an email sayin... See more

Rated 4 out of 5 stars

I found the website easy to use and customer service was quick when I identified an error that I made in the shipping address. I will follow up with another review once the gift has been received.

Rated 5 out of 5 stars

Beautiful display and prompt delivery on the day asked. Totally satisfied and would recommend everyone to order from Gourmet Gifts.

Rated 1 out of 5 stars

If I could give a ZERO stars I would. Unfortunately, like many of the other reviewers, I was scammed into thinking this was a local provider of local goods but their misleading website and switching p... See more

Rated 5 out of 5 stars

Good quality and great looks! Ordered this for an employee who is just thrilled with the quality and great looks of this basket

Rated 1 out of 5 stars

NEVER use this company. I ordered a gourmet chocolate gift basket. It arrived in Regina Sk. on July 4.25 with all of the chocolates completely melted. The recipient contacted the company 3 times with... See more

Rated 5 out of 5 stars

Lovely gift baskets at a reasonable price, and very quick customer service! Highly recommend.

Rated 5 out of 5 stars

Wonderful selection of choices. Difficult to choose just one gift set.

Rated 1 out of 5 stars

If I could give it a zero I would. I ordered a large gift basket to be sent to my son in Edmonton. It contained a bottle of bubbly and a bamboo charcuterie board. Due to a snow storm it arrived four d... See more

Rated 5 out of 5 stars

Excellent selection, easy to navigate, and I appreciated being able to make a custom basket! Would use again:)

Rated 1 out of 5 stars

Zero stars! The company offered me a 10% off coupon on my next order. I was told that they had done “their best.” This was my reply—The Gourmet Gifts, Toronto re- “best efforts”? Se... See more

Rated 1 out of 5 stars

Wish I had read the reviews before I placed an order. This company came up as being local to Vancouver Island, it's not it's in Ontario. I ordered an upgraded wine gift basket for my dad's 70th birthd... See more

Rated 5 out of 5 stars

The online order is very fast and helpful to customize the order and editing during the order, I really recommend gift basket Brookville, On.


Company details

  1. Gift Basket Store
  2. Baby Store
  3. Beer Store
  4. Christmas Store
  5. Flower Delivery
  6. Wine Store

Written by the company

At The Gourmet Gifts, we specialize in crafting exceptional gift baskets that elevate every occasion. From luxurious wine and champagne selections to delectable gourmet treats, our curated collections are designed to impress and delight. Whether you’re celebrating holidays, welcoming a new baby, or expressing gratitude to corporate clients, our beautifully presented gifts offer a touch of elegance and thoughtfulness. Discover the perfect way to make every moment memorable with The Gourmet Gifts.


Contact info

4.1

Great

TrustScore 4 out of 5

91 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Overall good experience

Sent a sympathy basket to a friend at a difficult time. Website was very easy to use and communication in the chat was fast and clear. Overall good experience.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Gift basket never sent and no follow up and the worst Customer Service ever

I placed an order online for a gift basket for my father, who is a senior and lives in Arizona. I placed the order on the Canadian website, because it assured me that I would be able to have it delivered. It was meant to be delivered on December 23, 2025, it never showed up. I just checked in with the live chat with the gourmet gifts and they said that they had a backlog with UPS and they didn’t send it. This is obviously unacceptable and way way too late to find this out. Plus! The fact that I had to reach out to them to find this out is ridiculous. I asked them if I’m going to get a refund, and they said in 7 to 10 days they would process it. I asked for some sort of proof that this refund is coming, and they said yes in 7 to 10 days you’ll get an email. Totally unacceptable, would never use this company again and I do not recommend.

EDIT Jan 10, 2025: After much back and forth, and starting a bank dispute, I received a refund.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Gourmet Gifts are great

Gourmet Gifts are great! I entered the wrong shipping address on my order. I emailed them as soon as I realised. They responded within 10 minutes, corrected the error and waived their usual fee because I am a first time customer. If their product is as good as their customer service, I'll be very happy!!

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with The Gourmet…

I am very satisfied with The Gourmet Gifts! They offer beautifully curated baskets, fully customizable options, and a great variety of items to choose from for any occasion. Perfect for gifts, celebrations, or just making someone’s day special. I will definitely order again!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had such a great experience ordering…

I had such a great experience ordering a gift basket from The Gourmet Gifts!
Alex went above and beyond to help me choose the perfect gift basket and ensure everything went smoothly. Excellent customer service - Highly recommend!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great selection and the site is easy to use. There is a wide variety of packages available and it is very easy to add extra items.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Would purchase again

Would purchase again
The delivery was on time despite the order being placed a day before. All the items were delivered exactly as ordered, included the extras I paid for. The packaging was very nice. Would definitely recommend.

October 3, 2025
Unprompted review

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