Fantastic service I’ve ordered 3 times now has to return one of the orders and the process was extremely fast - collection next day and refund was instant. Customer service response was super... See more
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the worst website ever created !!!!!!!!!!!!! who ever designed the website needs to see a doctor we love the clothes great quality wash really well but its impossible to get anything online it del... See more
Company replied
I replaced a return order on 11.11.2025 and just today the currier collected my item, it took very long time that I can’t now exchange the item size because it’s out of stock, I called them and they a... See more
Company replied
Really happy with my orders 🤩🥰 FANTASTIC value for money and some brilliant clothes. SUPER comfort clothes , very fast delivering ,if anything sooner than. The Customer service team are extremely he... See more
3.3
Average
43 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Fantastic service
Fantastic service
I’ve ordered 3 times now has to return one of the orders and the process was extremely fast - collection next day and refund was instant.
Customer service response was super fast when I emailed them as well. Really good.
March 29, 2026
Unprompted review
loved my order
March 19, 2026
Unprompted review
love this brand
February 18, 2026
Unprompted review
I replaced a return order on 11.11.2025…
I replaced a return order on 11.11.2025 and just today the currier collected my item, it took very long time that I can’t now exchange the item size because it’s out of stock, I called them and they advised me to keep checking on the website for the size availability. I requested to return the otjer item which i bought together as it’s color matching and refund the money to my card. It’s very bad experience and will never buy again.
November 19, 2025
Unprompted review
Reply from The Giving Movement
Hi Abeer,
Thank you for sharing your experience. I am very sorry to hear that your return process took so long and that you were unable to exchange the item for your desired size. I completely understand how frustrating this must have been, especially when you were hoping to style the items together.
It saddens us to hear that you never want to purchase from us again. We truly care about your satisfaction and would love the opportunity to make this right. Please reach out to us directly at CSHead@thegivingmovement.com, and we will do our best to assist you.
I placed an order with The Giving…
I placed an order with The Giving Movement on November 2, 2025 from Miami, Florida. The checkout showed a final price — no mention of customs or extra fees. After payment, the company demanded an additional 45–50% “tariff” before shipping.
When I questioned this, their team (Tariq from support) repeatedly ignored my emails and tried to justify the hidden charge, even though I had written confirmation stating I would not pay more than the original amount. They currently advertise a 40% discount site-wide but refused to apply it to fix the issue — proving this was about greed, not policy.
This behavior is deceptive and violates U.S. consumer protection laws. I have already filed formal complaints with the Federal Trade Commission (FTC) and the Florida Attorney General’s Office.
If you are a U.S. customer, be warned — The Giving Movement adds undisclosed post-purchase fees and refuses accountability. Until they change their practices, I strongly advise avoiding this brand.
November 2, 2025
Unprompted review
Reply from The Giving Movement
Hello J,
Thank you for sharing your feedback. I am sorry for the frustration this situation caused. We want to clarify that we would never dispatch a U.S. order without first receiving confirmation from the customer. We always send an email before dispatching any U.S. order, asking the customer to confirm that, due to recent changes in U.S. import regulations, customs and import duties of approximately 45–50% of the order value would apply. These fees are determined by the customs authorities. This process ensures that you are fully aware of any additional charges before your order is processed and shipped.
If your order was dispatched without your confirmation, please let us know at CSHead@thegivingmovement.com and share the order details along with the amount you paid. We assure you this is not the standard process and that we always ensure to be transparent with our customers.
The returns process in shambolic! Avoid
The returns process in shambolic!!
My wife has been trying to arrange a return for over a month and still they cannot arrange it.
Please avoid this company.
August 5, 2025
Unprompted review
Reply from The Giving Movement
Hi Mike,
Thank you for sharing your feedback. I am very sorry to hear that your wife has had such a difficult experience with our returns process. A return should be simple and straightforward, and I completely understand how frustrating it must be to wait this long without resolution.
We take feedback like yours seriously and are continuously working to improve our returns and communication processes so that situations like this do not happen.
We hope to have the chance to earn your trust again. If you would like us to assist directly with this return or have any concerns addressed, please reach out to us at CSHead@thegivingmovement.com and we will personally ensure it is handled.
An awful company to deal with
An awful company to deal with. I would give it a zero. The return process is horrendous no one in the company communicates with each other. You are always given different information by different people. You are unable to raise a formal complaint as they don’t even have a complaint process. It has been three weeks and I have still not received my refund. AVOID!!!
July 21, 2025
Unprompted review
Reply from The Giving Movement
Hi Aaa,
Thank you for taking the time to share your experience. I am truly sorry for the frustration and confusion you faced during your return and refund process. This is not the level of service we want anyone to experience, and I completely understand why you feel disappointed.
It is concerning to hear that you received conflicting information and that your refund has been delayed. We take feedback like yours very seriously, and we are continuously working on improving our communication and processes to prevent situations like this from happening in the future.
We really hope we can earn back your trust. If you still need assistance with your refund or would like us to address this matter directly, please reach out to us at CSHead@thegivingmovement.com. We will make sure your concerns are handled personally and promptly.
I was really disappointed with my…
I was really disappointed with my experience at The Giving Movement. The clothes looked great online, but the actual quality was far below expectations. The fabric felt rough and poorly made, and after wearing them, I noticed skin irritation — which has never happened to me with other brands. For the price and the brand’s image, I expected much better. Unfortunately, I won’t be buying from them again unless there’s a clear improvement in both quality and fabric safety
July 30, 2025
Unprompted review
The Giving Movement is a local brand…
The Giving Movement is a local brand that prints T-shirts in support of Palestine, but completely ignores the Israeli side of the conflict. While it’s their choice to take a stand, it feels like the support is more trend-driven than truly humanitarian.
Real activism should be based on values, not selective sympathy or profit. Supporting one side while ignoring the pain of others doesn’t reflect true compassion or justice. It comes across as performative — especially from a brand that claims to stand for global good.
🇮🇱🇮🇱
Even worse, the company recently laid off more than 16 employees without any warning or explanation. These were hardworking people who helped build the brand and were shown zero respect or compassion.
For a company that claims to stand for humanity, sustainability, and ethics — this behavior is incredibly hypocritical. Where is the humanity in using global tragedies for profit and treating your own employees as disposable?
Disappointed to see such a one-sided approach from a company that promotes itself as ethical and inclusive
July 7, 2025
Unprompted review
Quality products
Quality products, great customer service, and the fastest delivery I have encountered. Awesome company!
April 25, 2025
Unprompted review
Absolutely Outstanding Experience – Top-Notch Customer Service!
I rarely write reviews, but this company truly deserves the spotlight. From the moment I placed my order, everything was seamless. The clothing is not only stylish and well-made but also incredibly comfortable — exactly what you hope for when buying online.
What truly sets them apart, though, is their exceptional customer service. I had a minor issue with sizing, and their support team responded almost immediately. They were polite, professional, and genuinely helpful. They handled my exchange swiftly without making me feel like a burden — which, in today’s world, is rare and honestly refreshing.
It’s clear they care deeply about their customers and take pride in what they do. Quality products, quick shipping, and above all, service that makes you feel valued.
Highly recommend — I’ll definitely be coming back!
April 9, 2025
Unprompted review
The Giving Movement Review
Thank you guys for resending me the link.
I got the refund on time
March 29, 2025
Unprompted review
Reply from The Giving Movement
Hi Shalini,
Thank you for taking the time to share your experience. I am sorry to hear that your return process was frustrating and that the sizing caused some confusion. We understand how important it is for shopping and returns to be straightforward, and I completely understand why this situation was inconvenient for you.
Your feedback about clearly specifying multiple items for returns is very valuable. We are always looking at ways to make our processes easier and clearer for our customers, and comments like yours help us improve.
We hope to have the chance to earn your trust again and make your next experience smoother. If you need any help with a return or refund, please feel free to reach out directly to us at CSHead@thegivingmovement.com, and we will be happy to assist you personally.
the worst website ever created…
the worst website ever created !!!!!!!!!!!!!
who ever designed the website needs to see a doctor
we love the clothes great quality wash really well but its impossible to get anything online it deletes items in your bag, and its sooooo difficult to see if its a top or shorts then u click back it takes u to the start !!!!!!
sort out your marketing team for gods sake
November 27, 2024
Unprompted review
Reply from The Giving Movement
Hi Casey,
Thank you for taking the time to share your experience with us. I am really sorry to hear how frustrating the website has been for you. I understand how annoying it must feel when items disappear from your bag or when navigating between product pages becomes confusing. Shopping online should be simple, and you should never have to struggle just to view or select an item.
We truly appreciate your honesty, and feedback like yours helps us see where we need to improve. Our team has been working on updates to make the website smoother, clearer, and more reliable, and your comments highlight exactly why this work is so important.
We are grateful that you love the quality of our clothes, and we sincerely hope you will give us another chance to offer you a better experience online.
If you ever face an issue or need support with placing an order, please feel free to reach out to us directly at CSHead@thegivingmovement.com
WORST RETURN SERVICE
WORST RETURN SERVICE. NEVER ORDER ONLINE FROM THIS COMPANY
November 11, 2024
Unprompted review
Reply from The Giving Movement
Hello Micko,
Thank you for taking the time to share your feedback. I am genuinely sorry to hear that your return experience fell so far below your expectations. We never want anyone to feel this frustrated, and I completely understand why you were disappointed.
Even though some time has passed, we want you to know that we take feedback like yours seriously, and it helps us keep improving the way we support our customers.
We really hope you might give us another chance to show you a better experience. If there is anything you still need help with, or if you would like us to look into your past order, please feel free to reach out to us directly at CSHead@thegivingmovement.com
Terrible company
I am extremely disappointed with my recent experience with The Giving Movement. I placed an order and did not receive any communication regarding my parcel until I reached out myself. When I finally got a response, I was informed that my ID was required to process my order—information that was not disclosed at the time of purchase and felt highly unprofessional.
After reluctantly sending my ID, I heard nothing back until I called customer service, only to be told that my shipment would take an additional 2-3 working days. The lack of transparency, poor communication, and unnecessary delays have left me very dissatisfied. Furthermore, after I requested clarity on why they needed my ID, they ignored my email and follow-ups. This experience has been frustrating and unacceptable. I expected better from a company that promotes such positive values for such an extortionate pricepoint.
July 15, 2024
Unprompted review
Reply from The Giving Movement
Hi Maxime,
Thank you for taking the time to share your experience. I am truly sorry for the frustration you faced throughout this process. You deserved clearer communication and timely updates, and I completely understand why you felt disappointed.
You should not have had to follow up several times just to get basic information about your order. The delays, the lack of transparency, and the unanswered emails are all issues we take very seriously. I am also sorry that the ID request was not explained to you properly. I understand how uncomfortable and unprofessional that must have felt.
To clarify, there are times when a shipment is held by customs and the courier may request a copy of your ID or passport to complete the customs clearance process. This requirement does not come from us as a company. It is requested by customs authorities through the courier to ensure your package can be released and delivered without further delay. Please rest assured that any information you provide is handled securely and in full accordance with our privacy policy.
Your feedback truly matters, and we are reviewing the situation to ensure our communication is clearer, faster, and more supportive moving forward.
We genuinely hope to earn back your trust. If there is anything we can do to help, please reach out to us at CSHead@thegivingmovement.com
and we will make sure your experience is handled with care.
Very poor customer service
Very poor customer service. Will not be buying from this 'sustainable', 'giving' brand again. The items are not made to a standard size. I bought XS before and it fits me perfect. This time, the bodysuit is eating into my arms. It's so tight I can barely breathe. I asked for a refund or exchange. Apparently they can't do either and closed my ticket. Wow, thanks guys for the help. Your items aren't worth investing in. Honestly, it's not like these products are affordable. Avoid, avoid, avoid.
April 9, 2024
Unprompted review
Reply from The Giving Movement
Hello,
We are very sorry to hear about your poor experience with our brand and the issues you faced with the sizing of our items. This is certainly not the standard of service or quality we strive to provide, and we understand your frustration.
Please email us at "cshead@thegivingmovement.com" to contact our Customer Service Head, and we will work to resolve your issue promptly.
Best regards,
The Giving Movement Team
They keeps up with the latest fashion…
They keeps up with the latest fashion trends. I love their stylish designs.
October 23, 2023
Unprompted review
They offer various payment options
They offer various payment options, making it convenient for customers. Specially “ Buy now pay later “ options.
April 10, 2023
Unprompted review
Love the variety of colors they offer…
Love the variety of colors they offer which is Perfect for mixing and matching. Top notch customer service, they truly cares about their customers.
October 4, 2023
Unprompted review
You can feel the quality in the…
You can feel the quality in the materials they use. Durable and comfortable.
July 1, 2023
Unprompted review
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