Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... See more
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Review summary
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The shoes we bought were unfortunately too large. Bonna at DOM went above and beyond to resolve the issue and allow us to return the item inspite of a lapsed return timeframe. Much appreciated Bonn... See more
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Excellent shopping interface. Shipping timeframes also good for my location (metro Sydney). Only improvement would be the shipping tracker which seems to lag real time, so I was pleasantly surprised b... See more
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The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... See more
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Company details
Written by the company
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Contact info
Locomotive St, 2015, Redfern, Australia
- customerservice@thedom.com
- thedom.com
4.1
Great
448 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Camilla Dress
The Camilla Dress was such a great bargain. I would buy again from the DOM Official Fashion Outlet!
March 18, 2026
Would not replace or return faulty…
Would not replace or return faulty product.
Bought a pair of Adidas runners. Inner soles totally came apart from the shoes within days. The Dom’s response - “stick the soles back in with superglue - this is not a defective product”
March 31, 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Jeremy, thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how disappointing this must have been, especially so soon after your purchase.
Following a thorough review with the brand, the loose inner soles were assessed as not being a manufacturing fault, as they are intentionally designed to be removable. As advised by adidas, if you would prefer the insoles to remain permanently in place, they can be securely fixed using an appropriate adhesive such as superglue.
That said, we appreciate that this outcome may not have met your expectations, and we truly value your feedback.
Super quick delivery item purchased was…
Super quick delivery item purchased was exactly as described on the site
March 19, 2026
Reply from The DOM - The Official Fashion Outlet
Hi Lucy, thank you for your lovely feedback. We’re so pleased to hear your order arrived quickly and that the item matched the description perfectly. That smooth and reliable experience is exactly what we aim to deliver every time.
We appreciate your support and hope to see you shopping with The DOM again soon.
be careful buying here
I ordered these shoes online and unfortunately they were too big, so I needed to return them. The real problem was the customer service — it took several days just to get a reply to my return request. Because of the delay, I had to leave for work travel before they responded, and by the time I will get back home the item will no longer eligible for return.
It’s really disappointing because the sizing issue could’ve been resolved easily if customer service had replied in a reasonable timeframe. Now I’m stuck with a pair I can’t use.
Will not buy from here again
March 27, 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Diva, thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. We completely understand how disappointing it must have been to encounter delays in receiving a response, especially with your upcoming work travel.
Our CX Lead has reached out to you directly via email under ticket reference #54737 to personally assist with your return. We’d like to reassure you that because your return request was submitted within 14 days of delivery, your eligibility remains valid. You will still be able to return the shoes when you’re back home, as we allow 21–30 days from the initiation of the return to send the item back.
We sincerely apologise for the initial confusion and delay in communication, and we appreciate your patience while we work to resolve this for you. If there’s anything further we can do to assist, please don’t hesitate to let us know.
Reply from The DOM - The Official Fashion Outlet
Hi JWal, thank you for your fantastic feedback. We’re so pleased to hear you were happy with the value, the quality of your purchase, and the speedy delivery. That combination is exactly what we aim to deliver every time.
We appreciate your support and look forward to welcoming you back to The DOM again soon.
I accidentally ordered the wrong style…
I accidentally ordered the wrong style of shoe and realised almost immediately. But I was unable to alter the order as the product was coming directly from an external supplier.
Then the external supplier ( adidas) sent the wrong size as well.
So I am currently trying to return the shoes that have arrived, but have had to apply for permission to return them (which seems out of line with the DOM advertising of free returns)
I am still waiting to hear back regarding my return and it is causing me anxiety 😟
The good news is is that Jaja from DOM has reached out to me today and is assisting me with this process. It gives me a lot more confidence in using this website for future purchases. The return is not yet complete but I feel sure that it will happen.
And it did!!!! Thank you to DOM and Adidas for my full refund- my trust in your service is now restored 😊
March 20, 2026
Reply from The DOM - The Official Fashion Outlet
Hi Cheryl, we’re really sorry to hear how stressful this situation has been for you. We completely understand how frustrating it would feel to realise the wrong style was ordered, then receive the incorrect size as well, and not be able to adjust things straight away due to the item being fulfilled directly by adidas.
We’ve escalated your case to our CX Lead, and he’ll be reaching out to you directly via email under ticket reference #55095 to assist further and help move this along as quickly as possible. Please know we take this seriously and want to resolve it properly for you.
Reply from The DOM - The Official Fashion Outlet
Hi Kay Lee Sye, thank you for your feedback. We’re so pleased to hear your order arrived quickly and that the returns process met your expectations. Fast delivery backed by reliable after sales support is exactly what we aim to provide.
We appreciate your support and hope to see you back at The DOM again soon.
Excellent service & site
The DOM provides fantastic service, amazing prices and it’s a very easy site to navigate Also that you can earn Myer points is an added bonus
March 18, 2026
Reply from The DOM - The Official Fashion Outlet
Hey TLC, thank you for your wonderful feedback. We’re so pleased to hear you enjoyed the service, pricing, and found the site easy to navigate. Creating a smooth shopping experience with strong value is always our focus.
It’s great to know the added benefit of earning Myer One points makes it even better. We truly appreciate your support and look forward to welcoming you back to The DOM again soon.
Great customer experience
Great customer experience with Jocelyn who was prompt with replying and kept me updated on the returns process.
April 1, 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Al, thank you for sharing your experience. We’re so pleased to hear Jocelyn kept you well informed and responded promptly throughout your return. Clear and consistent communication can make all the difference.
We’ll be sure to pass your kind words on to her. We appreciate your support and hope to see you back at The DOM again soon.
Thought the dress was yellow but it’s…
Thought the dress was yellow but it’s mustard
MYER points don’t seem to have converted
Can’t exchange it for something better
Doesn’t resemble actual Camilla
March 18, 2026
Reply from The DOM - The Official Fashion Outlet
Hi Shaeleen, we’re sorry to hear the dress didn’t meet your expectations. Colour can sometimes appear differently depending on screen settings and lighting, but we understand how disappointing it is when it’s not what you anticipated.
Regarding your Myer One points, these are typically processed after the order is confirmed and not returned, but we’re happy to look into this for you. While, in terms of exchanges, as The DOM operates as a marketplace, some items are fulfilled directly by brand partners and exchange options can vary depending on availability and their returns policy.
Excellent Discounts and service
The DOM always offers great opportunities for discounts on favourite brands. Jo Mercer is a favourite. Probably bought from here 10x shoes and always quick postage and as advertised.
February 21, 2026
Reply from The DOM - The Official Fashion Outlet
Hi Donna, thank you for your continued support and for sharing your experience. We’re so pleased you’ve been able to enjoy great value on your favourite brands, especially Jo Mercer. It’s fantastic to hear that after so many purchases, everything has consistently arrived quickly and exactly as expected.
We truly appreciate your loyalty and look forward to bringing you more great finds at The DOM.
Great customer service
Great customer service
Very efficient and great products
March 13, 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Elena, thank you for your kind feedback. We’re so pleased to hear you had a positive experience with our customer service and that everything was handled efficiently. It’s also great to know you’re happy with the products.
We appreciate your support and hope to see you back at The DOM again soon.
Bonn extremely helpful
Bonn from customer care was extremely helpful - made my experience shopping with The Dom exceptional!
March 12, 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Renee, thank you for sharing your experience. We’re so pleased to hear Bonn was able to assist you and help make your shopping experience with The DOM such a positive one.
We’ll be sure to pass your kind words on to her. We truly appreciate your support and hope to see you back again soon.
Returns process was very easy
Returns process was very easy, communication with Bonn was fast and efficient, she was extremely helpful.
March 11, 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Brittany, thank you for sharing your experience. We’re so pleased to hear the returns process felt straightforward and that Bonna was able to assist you quickly and efficiently. Making returns simple and supportive is something we take seriously.
We’ll be sure to pass your kind words on to her. We appreciate your support and hope to see you back at The DOM again soon.
Great experience with customer…
Great experience with customer support... efficient & friendly.
February 16, 2026
Reply from The DOM - The Official Fashion Outlet
Hi Leanne, thank you for your kind words. We’re so pleased to hear you had a great experience with our customer support team and found them efficient and friendly. That balance is exactly what we strive for.
We appreciate your support and hope to welcome you back to The DOM again soon.
didn't receive the goods / refunded
i didn't receive the goods as later told out of stock but i was refunded. Was also provided a $10 coupon for the inconvenience but then within a day it was made void - thanks for nothing i guess.
February 21, 2026
Reply from The DOM - The Official Fashion Outlet
Hi Jodie, thank you for sharing your feedback. We’re sorry the item was unavailable and that we couldn’t fulfil your order. The item was unfortunately out of stock at the time of processing, which is why a refund was issued.
We appreciate your understanding and thank you for giving The DOM a try.
Reply from The DOM - The Official Fashion Outlet
Hi Philippa, thank you for your lovely feedback. We’re so pleased you found the site easy to use, your order arrived quickly, and that you’re loving your new shoes. That’s exactly the kind of experience we aim to deliver.
We appreciate your support and hope to see you back at The DOM again soon.
Reply from The DOM - The Official Fashion Outlet
Hi Jeanene, thank you for your feedback. We’re pleased to hear the purchase process felt simple and that your delivery arrived quickly. An easy and efficient experience is exactly what we aim to provide.
We appreciate your support and look forward to welcoming you back to The DOM again soon.
Reply from The DOM - The Official Fashion Outlet
Hi Amy, thank you for your feedback. We’re glad you found us easy to deal with, keeping things simple and straightforward is always our goal.
We appreciate your support and hope to see you back at The DOM again soon.
Reply from The DOM - The Official Fashion Outlet
Hi Jasmine, thank you for your feedback. We’re so glad your order arrived quickly, speedy delivery is always a win.
We appreciate you choosing The DOM and hope to see you back again soon.
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