I'm completely new client. Came from Ukraine having experience with related app in Ukraine - mono Bank. So far pretty positive experience. As less interactions with real people as possible. But whe... See more
Company replied
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See what reviewers are saying
Guys,read review before.You open the account send all required paperwork and they ask for more.Driving license wasn't sufficient,they need proof of address and another id document.If you refused cred... See more
Company replied
** STILL WAITING NO UPDATES *** NOW OVER A MONTH NO UPDATE SUPPORT DON’T KNOW WHAT IS GOING ON Advised eligible on the 19th Sept however credit account remains at bear with us making tweaks ever since... See more
Company replied
What can I say, 1 star is 5 stars too many. Impossible to use product, statments contain charges being added and taken off many times and the helpdesk staff do not understand anything, logged on t... See more
Company replied
Company details
Written by the company
A challenger in the UK credit market. It combines credit card, the features of a neobank and e-money account. Join the credit revolution! Our mission is to make the experience of getting a credit simple, fast and convenient without unnecessary bureaucracy. Therefore, we’ve developed an app that you’ll want to use every day thanks to affordable credit conditions, smart features and cashless payments. All in one app. We look at eligibility for credit individually, and use Open Banking to make things easy - no need to send in bank statements or answer lots of questions to apply.
Contact info
Nightingale House, 46-48 East Street, KT17 1HQ, Epsom, United Kingdom
- support@thecreditthing.com
- thecreditthing.com
Thanks to the operator Valeria
Thanks to the operator Valeria! I quickly received a complete answer to my question. I will recommend this bank to my friends!
June 5, 2022
Unprompted review
Reply from The Credit Thing
Hi Olga! Thank you for taking the time to write in and leave us such an inspiring feedback :) We are very glad, that you are enjoying our product!❤️
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Excellent customer service
June 5, 2022
Unprompted review
Reply from The Credit Thing
Thank you for your review and for your 5 stars! We will do our best to keep you happy with us!😊
The operator Nadia
The operator, Nadia, solved my problem very quickly and professionally. It is a pleasure to deal with professionals.
June 3, 2022
Unprompted review
Reply from The Credit Thing
Hello Галина! Glad to hear we were able to solve an issue promptly and firmly. We are always here to help you! ❤️
Reply from The Credit Thing
Hi Fitim! Thank you for your 5-star review. For now, we can offer you only an e-money account, and, by the way, it doesn't have any usage fee. No charges or fees are applied for transfers or cash withdrawals either. The Credit Thing app is easy to use and has a lot of helpful features such as a payment history dashboard and statements you can send right to your email via the app.
I'm with them for a long time and use…
I'm with them for a long time and use their service in a daily basis. They are reliable and very handy !. Easy to top up and works like a normal bank ! I think they have a great future in the UK!
June 2, 2022
Unprompted review
Reply from The Credit Thing
Hi! That's very heart-warming feedback for us! Let's make this future great together.
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Thanks Bohdana for he help
Thanks Bohdana for her help, it was nice. I think I will use this bank
June 2, 2022
Unprompted review
Reply from The Credit Thing
Hello Илья! We are glad to hear that. Stick with The Credit Thing, we think it will make us both happier. :)
Have been blown away by the customer…
Have been blown away by the customer service I’ve received from The Credit Thing, always so helpful and really quick to respond, love the way the app works it’s so easy, if you hadn’t got an account get one now 👍🏼😊
June 1, 2022
Unprompted review
Reply from The Credit Thing
Hi! We're all about providing the best service to our customers, and you inspire and motivate us. 😼
I can’t recommend these guys enough I…
I can’t recommend these guys enough I use this as my main account for purchases and had an issue and was able to contact them straight away. I honestly love the app and card.
June 1, 2022
Unprompted review
Reply from The Credit Thing
Hello! Thank you for your review and for your 5 stars! We love to hear you are enjoying our app. ❤️
The credit things has been so helpful.
June 1, 2022
Reply from The Credit Thing
Hi Omokaro! Thank you for your feedback. We hope you will keep enjoying The Credit Thing.
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It’s a fantastic app for a modern era
It’s a fantastic app for a modern era, great customer care and works excellent every time x
May 31, 2022
Reply from The Credit Thing
Hi Andrew! Thanks for taking the time to write in and provide your feedback :) We are very happy to hear about your experience with The Credit Thing. You are inspiring us to move mountains ☀️😸
Terrible - my account is closing , no reason given
They are closing my account - with out any reason !!
May 31, 2022
Reply from The Credit Thing
Hello! We are so glad to hear about your experience with The Credit Thing! If you have any questions - we are always here for you.
Absolutely top app love it
May 31, 2022
Reply from The Credit Thing
Hello Mike! Thanks for your feedback! And we love our customers. 😼❤️
Brilliant
Brilliant love the customer service, very fast response and very low interest and the app works brilliant... Good work credit thing 👍💯
May 31, 2022
Reply from The Credit Thing
Hi Wayne! Thank you for your 5-star review. We are happy to hear that you are enjoying the product. :)
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Everything is great.Thank you
May 31, 2022
Reply from The Credit Thing
Hello Veronika! We are glad to hear that. If you need any help - we are always here for you. :)
Reply from The Credit Thing
Hello Олена! Thank you for your review. It means a lot to us! We will keep improving our product to make sure you are enjoying it. :)
Reply from The Credit Thing
Hi FoxTer! Thank you for your 5-star review. We are happy that you are a part of The Credit Thing. :)
My positive experience with The Credit Thing
The app is very handy and has a really user-friendly interface. It's really easy to use it. Moreover, the app is not limited to use in one country only, so I downloaded it without any need to change the country in Google Play. And what I value even more is how human and welcoming and friendly the tech support is. They answer questions very quickly and they are eager to find the best possible solution.
May 30, 2022
Unprompted review
Reply from The Credit Thing
Hello Галина! Thank you for such a deep review. We do appreciate it. We will do our best in order to keep you happy with The Credit Thing. :)
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Awful customer service
Awful customer service, I am Ukrainian citizen, been living in UK for 26 years, have a job and place to live and was declined by them there times already. Повний лохотрон…
May 27, 2022
Unprompted review
Reply from The Credit Thing
Hi Vadim. We're sorry that we're unable to offer you credit at this time. Unfortunately, we cannot guarantee a credit limit for every customer based on a creditworthiness assessment when they apply for credit. Once you see your credit score improving, you can try and reapply, and hopefully we will be able to help you.
I just talk with Bohdana and she was…
I just talk with Bohdana and she was nice to me. I asked a lot of questions and now I can say that if you are a Ukrainian refugee you can use this app and be sure your money will be safe. Thank you!
May 26, 2022
Unprompted review
Reply from The Credit Thing
Hi Егор! Thank you for your review and your trust in us. We will do our best to keep providing you with the best service possible. :)
Great service and very keen to expand…
Great service and very keen to expand their services to suit customer needs. They listen to customers and appreciate suggestions. Agent was great …Bohdana
May 26, 2022
Unprompted review
Reply from The Credit Thing
Hi Vikki! Thanks for your 5-star review. We will keep doing our best to become better and better for our customers. ❤️
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