Terminix Reviews 706

I was moving and called Terminix to cancel services. My sister was moving into my home so I told her to call Terminix to start her own service with them and she did. Fast forward two months later, Terminix text me to let me know they were coming to spray the next day. I told them I cancelled my service and to cancel the appointment. They said they removed me from their schedule but they still showed up to spray the next day. No one was home (I didn't live there and my sister was in the hospital giving birth). Mind you, Terminix came to the house two weeks prior to spray under my sisters contract.

Long story short, they sprayed the same house twice within two weeks even though I told them not to come, and my sister paid for her service and now they are trying to charge me for the second spraying.

They will not budge on the second charge.

Ridiculous!! I will never use them again or recommend them again to anyone.

As a new client calling in for the first time tonight, I was shocked by the level of unprofessionalism. The agent I spoke with was incredibly rude — she placed me on hold without asking for my consent, then abruptly said, "I'll transfer you," without even explaining why or giving me a chance Took screenshots of the call,I called again to report the issue and spoke with Thaz, and took down my information for a supervisor to call me back within 24hours First impressions matter — and unfortunately, this one was very poor.

My mother was very recently moved to an assisted living center/memory care unit, so naturally we are working on selling her house. Had to call Terminix to (1) make sure there were no outstanding obligations and (2) cancel any further mailings or phone calls. I've had an easier time canceling gym memberships. The guy I spoke with was extremely pushy with his sales pitch to the point of being a rude little jerk and telling me that I should be talking to my realtor before canceling service. Given the situation, this was completely unnecessary. Terminix needs to teach their sales team some discretion.

I am writing this review about a recent service I have acquired with Terminix.
I, along with other individuals residing in Pomona, purchased one of your plans for $282.42 one time, with a 30-day guarantee service to eliminate the roaches, which is a lot for us living on social security. Regrettably, we are facing a severe infestation in our home. We tried to get rid of it ourselves, but were not successful. So we decided to go with the so-called professionals, Terminix.
The first day of service on June 5, a Terminix technician inspected our home and offered an alternative solution by switching to a monthly service plan and not going through the proper channels to contact the branch office in San Bernardino because they would charge more. I thought the gentleman was being disengenuous and dishonest. After he finished the first treatment, which was less than 15 min., he advised me to schedule additional treatments before the 30-day guarantee is up.
I called for three more services because we still have more roaches in our home than ever, as though no pesticides were applied or even traps left to get rid of the pests. What did I pay for $282.42?, and is this a ploy to change our plan to a monthly with Terminix on top of $282.42? We still see hundreds of them in the kitchen sink all over the house, with no relief from the infestation. Furthermore, it is a hassle to assist the senior citizens, one individual who can hardly walk let alone remain outside the premise for 2 hours. The last treatment, they didn't even spray, and once again, the technician further reiterated that we should switch our plan to a monthly one, which we couldn't afford. I truly believe pest exterminator services such as Terminix can control the infestation with one visit. It's the monthly subscription they want you to continue paying.
Enough of this nonsense. I requested a full refund of my money but to no avail. I will further post a detailed review on every social media platform and report Terminix to the BBB as a very unsatisfied customer. And, I will not stop until this complaint is satisfied.
Terminix should resolve this issue in the most effective and timely manner.

Terminix Maine is a scam organization. DO NOT USE THEM OR RECOMMEND TO FRIENDS. I signed a $2700 exclusion contract to place a metal band around our house and garage at the level of the cedar shakes/cement foundation for 240 linear feet. When the Terminix crew chief came out to do the work, he told my wife that it "didn't need to be done." The crew left without DOING ANYTHING ON THAT CONTRACT!! Terminix won't refund my money. I have now initiated a civil suit.
Also try contacting Terminix. They have a national answering service that supposedly relays message to the state office. But Terminix does not have an office in Maine. They are represented in Augusta by an intermediary firm. There are plenty of reliable pest control services in Maine. AVOID TERMINIX.

Very disappointed with their service. We had as many ants (if not more) after the service. This was the last service call on the year contract. When I asked if there was any type of guarantee with the service they performed I was told not any more because I was paying for the last service call. For a cost of over $1200 I feel we should have received a follow up service for the last visit that showed no results. Very poor customer relations.

I am referencing the office that services the New River Valley in Virginia

Service from this branch has always been hit or miss, but my recent attempts to get a Wood Eating Organism inspection have been complete failures. My first attempt was with a technician who had a medical emergency and had to leave. Unfortunate, but these things happen. I was told that the inspection would be rescheduled ASAP, but I ended up having to text with the tech for days, and then call the main number again before I got rescheduled, resulting in a 2 week delay. As this inspection is for a home refinance, it is time-sensitive and delayed the loan.
The second appointment resulted in a no-call, no-show. The main office for the company wasn't even able to get ahold of the tech. This was on the weekend, so while I was frustrated, I could understand that would be hard to get techs to honor.
My third attempt came the following week during normal business hours. I again did not see any of the automated messages saying the tech was on the way, so I called the main office. AGAIN they were unable to get the tech on the phone and had to reschedule another week out.

I am beyond frustrated and have zero confidence in this branch's ability to conduct the most basic professional functions. I was willing to put this behind me if they could get this done, but now I've been trying to get this inspection for a month. I will be looking into other pest control options in the area.

I have to say that today’s service by Mr. Fadson was above and beyond any of the previous technicians. He was very meticulous about finding the areas where termites were present. Unfortunately I can’t say the same about the rest of the company. Kudos to Mr. Fadson!

I’d give them negative 5 STARS of if I could. I made an appointment for 8 am to 10 am. I took off work and I waited 10 comes around no call no show 12 comes around no call no show. I called them. The dispatch tried reaching the guy scheduled to come he would not respond to them! Day of work wasted I get an apology. How can you trust them to do what you’re paying for when they can’t even show up for initial appointment and no call or anything UNPROFESSIONAL and they don’t care.

My wife got locked into a year contract, when we tried to call to cancel they told us we aren't allowed to cancel until our last payment has been made. I don't think we needed this to start with (we have a brick house in Tennessee, which I think means termites are less of a risk). I wanted to make sure other people knew about our experience.

Terrible company. Made an appointment, gave them my credit card got a confirmation and they didn’t show up. I had no time to find another company and they ruined a party and I am allergic so it was important they come. I do not recommend.

If I could give -10000000000 infinity stars to the horrible service I have gotten from this laughable company I would. You LIE, you have ZERO integrity, and you are THIEVES. I am more than sorry I let you scam me out of $11,000 dollars for NOTHING. I hired you to do a job. You stole my money and ran…no job done. I’ve made multiple attempts to call and I’m promised by “customer service 🤣” that I will be called back. I have escalated and demanded a return call from my local branch manager. CRICKETS, nothing, zip, nada. I want a refund. I’m so sorry I didn’t read reviews before I hired you. There are more bad than good reviews about the absolute ABYSMAL “service 🤣” you barely provided. Here’s the most useful piece of advice if you’re looking for pest control…DO NOT EVEN CONSIDER TERMINEX! What you call service, I call stealing. Absolutely pathetic and not one of your management members will take accountability for your criminal behavior. You belong in jail, you scammers. I can’t even get a return call. Pitiful…

I can’t put a real date of service because I have not gotten any real service.

I will NEVER, ever use Terminix again. Do not make the same mistake I did.

Nearly 2 years ago we had a live bat appear in our home. As new homeowners in a new town, we turned to what we thought was a trusted national brand. They sent someone out and quoted $3,400 for a complete exclusion, all new insulation, sealing work, etc. That was a lot, but we were willing to pay to ensure we’d never see a live bat in our living space again.

Maybe 10% of the work was done. One space of many actually got the new insulation. Nothing was sealed—to the point that our entire roof is open to bats flying in. No plans were made to return and finish the job. My calls and escalations are continually ignored. Worst of all, we’ve now had 4 separate occasions of finding live bats in our home—two times of those have been in our BEDROOM.

We’ve paid hundreds of extra dollars to other pest control companies to remove the bats because Terminix won’t come out or “isn’t available.” We’ve taken two bats to the health department to ensure we don’t have rabies since we can’t confirm a bite and the bats were in our bedroom.

I can’t believe how appalling this service has been.

Terminix sold me in services they could not perform. Then charged me for services they did not perform. Then an honest technician came and canceled my service and set up refunds.

Literally 10 days later Terminix emptied my acct to pay for these services that were not performed and subsequently were cancled. When i called them about it they became defensive and did not want to refund the money.

Now the money is being refunded in increments that is taking several months to pay back despite them taking it as a one lump sum.

Terminix preys on single mothers and older people. STAY AWAY.

Terrible company. They have no manager to talk to and their billing department is not accurate and try to collect extra money and threatened you to send it to collection agency. Called them 5 times and no resolution. Willing to send them proof of payment and they reject it.
ABSOLUTLY BAD Company

If there is zero star, I would like to choose it as my final rating after 6 years' contract with them. The customer service has poor communication and provide false information to charge you as much as they can, especially the last one. Terminix can reschedule your service date without notifying you. Terminix is not responsive after I attempted several calls/emails follow-up for the same issue.

Terminix is not reliable! They are unconcerned, unorganized and mismanaged. We have had both a Termite Contract and a Pest Control Contract since the early 2000’s. Although we have continued to pay, they have not done their part to treat—they do come out once a year but does absolutely nothing. At one point, they would place sticks that they would come back to check but that stopped many years ago. Recently, a neighbor had an infestation and we saw a swarm in our driveway so we called them to come and check. They have repeatedly sent the Pest Technician who cannot verify or treat termites. Each time, we have had to wait at least another week for another wrong Technician. Corporate cannot be reached, Manager’s won’t take calls, and, Technician’s don’t show up. Today, we had an appointment from 10:00 until noon and at 1:00 pm, still no Technician or call. They are not worth the hassle! Not recommended!

This company is horrible. They rip people off. They charged me for services after I canceled and said would refund and still haven't gotten it. I called to cancel my service and they said we can't cancel until all the traps are picked up. So I set up a time for them to come get them which they did but then they charged me for the next month. They never told me I had to call back after the traps were picked up to cancel services. Pretty horrible service and ripped me off and couldn't make it right for a measly $79

I want to acknowledge the service I receive from Eric Huzar, one of your Terminix technicians. Eric has provided services for over two years and he is exceptional. He remembers all the details of our house, always follows up on any issues, in short, he goes the full mile. He is a credit to Terminix and I want you to know how special he is to us. For example, he was performing a follow up insect spraying on June 13th, 2025. When I mentioned to him that my wife was complaining about noises in the attic and we couldn’t see any signs of entry, within minutes Eric pointed out the problem with one of our vents and provided advice on how to fix it. This was beyond the scope of his service call

We have a tech name Jeremiah who is very personal and friendly with us every time he comes to the house,
he loves what he does and is very good at it. He is always on time and is a delight to talk to, we just love it when he is here. you have a wonderful employee we do hope that you will take care of him just he is taking care
of his customers. We thank you so much .